Real Foods Reviews 

4,824
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, many difficult to find elsewhere, including organic and fair-trade options. The ordering process is often described as straightforward, with many appreciating the efficient and fast delivery service. People frequently highlight the careful packaging, ensuring items arrive intact and well-protected. However, some customers noted issues with delivery, including slower times, damaged packaging, or unattended packages. A few also reported problems with order accuracy, such as receiving incorrect or substituted items without notification, or the website allowing orders for unavailable products.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and unique... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of food,... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process... See more

Service

Customers consistently note positive experiences with service, often highlighting its reliability, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more

Company replied

Rated 5 out of 5 stars

All The food i ordered was correctly selected and carefully packed. I needed vengan good for my family what are arriving next week. I received my order in record time Delivered well by parcel... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(4,824)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

I was able to buy what I wanted from…

I was able to buy what I wanted from Real Foods that hadn't been available elsewhere. Good service and will buy from them again.

March 11, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We really appreciate you taking the time to leave this review for us, thank you.

Rated 5 out of 5 stars

Excellent All Round

Excellent products, excellent service as always. Been a customer for a number of years. Highly recommended

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Real Service at RealFoods

Good range of quality produce at very competitive prices. Website orders are processed fast with updates provided. Well packaged and quick delivery. All in all an outstanding shop and service, would highly recommend

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

It is always a please to shop at…

It is always a please to shop at Realfoods online; it is fast and professional. Thanks

February 18, 2025
Unprompted review
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Reply from Real Foods

Thank you for the amazing feedback, it is greatly appreciated and we cant wait to have yourself back.

Rated 3 out of 5 stars

Disappointed with use by date

Disappointed with use by date, ordered a case of alpro growing up milk for my granddaughter during her visits here and all 8 cartons had a 3 week date which we will never use. The ones I bought in supermarkets have a use by date of Sept to Oct 2025 (around 6mths)

February 5, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave a review with us. If you contact us via our email, we will happily arrange a refund for any unused cartons that are out of date for yourself. We do ensure that we do our best to make sure all items are within the Best Before Date window as stated in our policy, however these have managed to slip through and for that we do apologise.

Rated 1 out of 5 stars

They don't have stock and no reply to…

They don't have stock and no reply to mail

January 26, 2025
Unprompted review
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Reply from Real Foods

We do apologise for the item not being in stock at the time of order. We did send update regarding this order on the 27th January, 29th January and the 3rd February, we do have occasions where our email go into customers spam folders, this may be the case here.

Rated 5 out of 5 stars

Great ethical minded business

Great ethical minded selection, quick delivery, so reliable. Please don't be tempted to start selling more products grown in China. It is becoming more and more difficult to find reliably ethically produced health food. You are currently the only store able to deliver nationwide bulk order French grown soya milk, so thank you so much for staying the line in this challenging trade climate.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

The product arrived soon than expected

The product arrived soon than expected. The use-by date was next year. I wish there were some cooking instructions with my beans.

January 21, 2025
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave this review, we really appreciate it. Please see the link this has advice on how to cook these, https://www.realfoods.co.uk/article/the-real-foods-guide-to-pulses.

Rated 5 out of 5 stars

Excellent!

Easy to order. Good price. Prompt delivery, excellent packaging. Excellent product!

January 19, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave this review for us, we really appreciate this.

Rated 1 out of 5 stars

Mouldy oranges, delayed delivery

I ordered oranges on the 26th December, which the website said were in stock, with a 3-6 working day delivery. I finally received them on the 10th January. I called twice only to be waiting for over 45 minutes with no one responding. I sent an email and was told the delay was due to Christmas holidays. 4 of the oranges are mouldy and cannot be used. Very very frustrating not being able to contact anyone, when you have a problem.

January 10, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We do apologise for this experience with us, this is not the standard of service we strive to provide. In regards to the oranges being mouldy, please email us the details and we will be happy to issue a refund on these for you. Unfortunately the ones showing in stock were sold through our physical shop before we could allocate these to your order and due to how the Scottish public holidays fell, we did not receive a new delivery of Seville oranges until our next delivery containing fresh fruit and vegetables on the 8th January.

Rated 5 out of 5 stars

Always use Real Foods!

Efficient service, great products and really good communication/customer service. thanks

January 11, 2025
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave this review for us. We are glad to hear you are happy with the products and service we provide.

Rated 5 out of 5 stars

Many thanks for the beautiful fresh…

Many thanks for the beautiful fresh citrus fruits and vegetables. All organic and packed with care and received very quickly. Thank you again. Best wishes to you all.

January 10, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We are really glad to hear you are happy with the products we supply. We really appreciate you taking the time to leave this review for us.

Rated 1 out of 5 stars

I made one payment

I made one payment - my account showed 2 as pending - 1 of which was on paypal repeat. Contacted real foods and their explanation was - this is how it is. I had to identify the second pending payment - contact them to highlight it and then they had to cancel it. I asked whether this would happen again - question ignored. Real Foods this is not good enough - this is how you lose customers.

January 2, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We do apologise for this misunderstanding. We did confirm with yourself that only one payment was taken and how our payment system works. Since we take payment at the time of dispatch and not at the point of order, when you place your order PayPal takes an authorisation for the order amount. Once the order is ready for dispatch then payment is taken and the authorisation is cancelled. In certain situations there is a short delay on PayPal between the authorisation being cancelled and it actually disappearing from accounts.

Rated 2 out of 5 stars

I placed my first order 448031 for…

I placed my first order 448031 for tumeric yesterday, now I am being told it is out of stock. It should have told me this was the case before I placed my order so I could have ordered somewhere else. Very underhand and dishonest.

Have now had an email saying the order has been processed. This morning the website said it was out of stock. Confusing and conflicting information.

January 8, 2025
Unprompted review
Rated 4 out of 5 stars

I liked what I received which was two…

I liked what I received which was two squashes and a bulb of garlic but I don’t think the cost of it was worth it when you also include p&p.
The two pumpkins were small ones, a Hungarian blue and Crown Prince and the garlic was the size of the larger type you get in the supermarkets.

Unless it was for something I couldn’t get at a supermarket I don’t think I would get this again

In response, what I ordered I liked and if I needed something specifically special I wouldn’t hesitate to buy as the produce was good quality

December 18, 2024
Unprompted review
Real Foods logo

Reply from Real Foods

As a small independent business we cannot match the buying power of the supermarkets, however, we do believe that the quality of all our fresh produce is generally second to none. All of our fresh produce is sourced from organic suppliers as we are Soil Association Certified. This ensures that all of our goods are 100% organic, however size and weight can vary due to this factor. Post and Packaging is charged up until £49, then orders over £49 receive free delivery.

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