Real Foods Reviews 

4,823
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, many difficult to find elsewhere, including organic and fair-trade options. The ordering process is often described as straightforward, with many appreciating the efficient and fast delivery service. People frequently highlight the careful packaging, ensuring items arrive intact and well-protected. However, some customers noted issues with delivery, including slower times, damaged packaging, or unattended packages. A few also reported problems with order accuracy, such as receiving incorrect or substituted items without notification, or the website allowing orders for unavailable products.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and unique... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of food,... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process... See more

Service

Customers consistently note positive experiences with service, often highlighting its reliability, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more

Company replied

Rated 5 out of 5 stars

All The food i ordered was correctly selected and carefully packed. I needed vengan good for my family what are arriving next week. I received my order in record time Delivered well by parcel... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,823)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied

Large selection of products, responsive and helpful customer service, great offers and free delivery. Cheaper than Amazon.

June 17, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We really appreciate you taking the time to leave this review for us, thank you!

Rated 5 out of 5 stars

Minimal packaging

Minimal packaging, no unnecessary colourful plastic, and good quality food.

June 17, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for this review, we really appreciate it!

Rated 5 out of 5 stars

Organic rye grains for mushroom cultivation

I use the organic rye grains to produce grain spawn for mushroom cultivation. They are very good and, hydrate easily and quickly.

June 10, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave a review, we are very happy to hear that you are pleased with our products!

Rated 5 out of 5 stars

Good choice of food.

Good choice of food.
Well packaged with sustainable packaging.
Good communication.

June 5, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave a review, it is greatly appreciated!

Rated 5 out of 5 stars

Excellent Great products and a good…

Excellent Great products and a good price. Rapid delivery and good packaging. I will be a regular customer from here on and will recommend to friends.

June 6, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for taking the time to leave this review, we are very pleased you are happy with the service we provide.

Rated 5 out of 5 stars

They never disappoint

I have been ordering from RealFoods for years and i have always had a good experience: great selection of products at reasonable prices and speedy delivery. This time was no exception

May 30, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for taking the time to leave this review, we are very pleased you are happy with the service we provide.

Rated 5 out of 5 stars

I have been buying from Real Foods for…

I have been buying from Real Foods for a few years now. The no plastic is appealing. Its great being able to purchase different quantities. Communication is always good and delivery timely.

May 30, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for taking the time to leave a wonderful review, it is greatly appreciated.

Rated 5 out of 5 stars

I have been using Real Foods for a while. 100%

I have been using Real Foods for a while as they have items I can't get elsewhere. Also very easy website to use. They always pack and deliver very quickly unless out of stock. If that happens they give you sensible options. I always say wait until all in stock. Never long.

May 31, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for taking the time to leave this review, we are very pleased you are happy with the service we provide.

Rated 5 out of 5 stars

Impressed with ease of ordering and fast delivery

This is my first order from Real Foods. I enjoyed some oatcakes while on holiday in Scotland and wanted to buy some more when i got home.
Real foods stocked them and it was easy to order and delivery was much faster than I expected.

May 22, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for taking the time to leave this review, we are very pleased you are happy with the service we provide.

Rated 5 out of 5 stars

Great products

Great products, inexpensive and delivered really quickly

May 14, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for this review, we do appreciate this.

Rated 5 out of 5 stars

Quality food…

I'm trying to lose some weight so it's important to me that I enjoy the food I eat. I tried Real Foods for buying items that are not readily available in supermarkets and I've been impressed with the excellent quality and service.

May 7, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We really appreciate you taking the time to leave this feedback for us. Thank you very much.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery , from one end of the country to the other. :) Good quality foodstuff, all natural, or organic . Have ordered many times from this company, never any problems .

April 30, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave such wonderful feedback, it is greatly appreciated.

Rated 5 out of 5 stars

I have been shopping online with Real Foods

I have been shopping online with Real Foods for many years, they have never disappointed either in product or delivery, very reasonable and outstanding service.

April 23, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave such excellent feedback, it is greatly appreciated.

Rated 1 out of 5 stars

Not one friendly staff member

Not one friendly staff member , ask a question and get looked up and down like a criminal . Bad attitudes and Lazy . Food standards bad too , bought Clove Garlic that looked beautiful and fresh , got home to discover it was damp and mushy inside , free range eggs are horrible , shells were damp like wet cardboard , prices are of the chart expensive . Not just on one occasion .

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Best service, best organic food, fast

Really happy with the excellent service from Real Foods. Fantastic quality of veg, fruit and all other produce received and the quick, hassle free delivery service.
The free delivery over £50 and the speed of delivery means I can use Real Foods for most of my weekly shop and am so grateful that it's possible to get such lovely fresh veg and fruit from Real Foods when I live so far away.
The flavour, freshness and quality of the veg and fruit is so much better than that which I bought elsewhere until now. So much so that it's added greatly to my pleasure in cooking and eating.

April 8, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for taking the time to leave such wonderful feedback, we are very pleased you are happy with our service.

Rated 1 out of 5 stars

Order taken but told items are out of stock.

I placed an order on the 3rd of April and received an email the next day to say your order has been processed, but we are awaiting the items. How can the order be processed when the items are out of stock?

Firstly, you shouldn't have let the order be placed if the item was out of stock; secondly, you should not be taking money for items that are out of stock; this is bang out of order. The email said they hold orders for seven days to await stock – you expect me to wait seven days? I don't think so!

I replied back immediately after receiving their email asking for the order to be cancelled and my card refunded. I have since ordered the organic cashew nuts elsewhere.

Two emails have been sent, and I am still awaiting a reply.

Having previously shopped with Real Foods, after this I most certainly will not shop with them again. It is off-putting placing an order for items that could possibly be out of stock. Buyer beware!

April 3, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We are sorry we were unable to supply the goods you ordered. Generally we pack or own brand goods to order but unfortunately we have been hit with staff absences which has resulted in some delays in getting goods packed. Our customer service team does not work at the weekend and responded to your emails on Monday morning when they returned to work. Your order was then cancelled. No refund was necessary as no payments are taken until an order is ready to dispatch.

Rated 5 out of 5 stars

Given notifications about delivery

Given notifications about delivery. Replaced damaged item fairly quickly. Reasonable prices for items purchased.

March 24, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave this review, we really do appreciate this.

Rated 5 out of 5 stars

Will continue to order

We've made several orders for home and work and haven't had an issue. Everything as described and the order is packaged very well, which is refreshing to see these days. I see lots of people complaining about prices, and I have seen some prices go up considerably however when I've checked elsewhere they have done the same. For speciality items this is just the way it is. The candied almonds are spot on btw :) and around 50% cheaper than M&S.

March 27, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We do appreciate you taking the time to leave this feedback for us. We are always happy to hearing from our long standing customers, thank you!

Rated 1 out of 5 stars

First time using this company

First time using this company. I made an order 6th march via website showing items in stock. On 13th March I was emailed and refunded saying item was not in stock. I would have expected to have been told a lot sooner if the season was over and stock not available so I could have gone somewhere else and not waiting for it.

March 13, 2025
Unprompted review
Real Foods logo

Reply from Real Foods

We are sorry it took us so long to let you know that the items were not available – we waited until we had received a new fresh food delivery, but do see that this was inconvenient for you. Please accept our apologies.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look