Real Foods Reviews 

4,820
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often highlighting items that are difficult to find elsewhere, such as specific organic ingredients and unique food items. The delivery service is frequently commended for its speed and efficiency, with many orders arriving promptly and well-packaged to prevent damage. People appreciate the overall great service, finding the ordering process straightforward and communication effective. However, some customers also noted issues with packaging, such as boxes being damaged or bags splitting in transit, leading to mixed-up contents. A few other people also felt that there were problems with delivery tracking and occasional delays, and some experienced receiving incorrect or substituted products without prior notification.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and wide selection... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and prompt delivery times,... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent food, produce, and... See more

Order

Users describe positive interactions with order, noting that ordering is straightforward and many received... See more

Service

Customers had positive experiences with service, consistently praising its speed, efficiency, and reliability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

All The food i ordered was correctly selected and carefully packed. I needed vengan good for my family what are arriving next week. I received my order in record time Delivered well by parcel... See more

Company replied

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,820)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

easy to order

easy to order, delivery in specified time

May 20, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for sharing your review!

Glad to hear that we were able to make the process as smooth as possible for you.

Rated 5 out of 5 stars

Wild Garlic

I have ordered Wild Garlic through Real Foods and it arrived fresh and well packaged. I couldn’t find any near where I leave so this was amazing.

May 14, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your kind review!

We are glad to hear that everyhing arrived to you in perfect condition.

Rated 5 out of 5 stars

Excellent Service

I have been a customer of Real Foods for almost 10 years and appreciate their exceptional quality of food and service.

May 17, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We really appreciate your support over the last 10 years!

From all at Real Foods, we look forward to continuing to supply you with great products and service.

Rated 5 out of 5 stars

Great selection of products

Great selection of products that you can't find in the shops. Very fast - next day delivery. Thanks.

May 12, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for leaving a review!

Your support means alot to us.

- From all at the Real Foods Team

Rated 5 out of 5 stars

Excellent product at a good price

Excellent product at a good price and reliable quick delivery.

May 11, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review.

It's great to hear that you are satisfied with our service.

We look forward to processing your future orders.

Rated 5 out of 5 stars

Great product range

Great product range, quick delivery, minimal packaging. Excellent, highly recommended

May 6, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your kind words!

We look forward to continuing to provide our efficent service for you.

Rated 5 out of 5 stars

Real Foods is now my main supermarket

Real Foods stock many brands and products that are hard to find in mainstream supermarkets and local independent shops. Real Foods has become my first choice 'supermarket'. The customer service is excellent, very fast response from real people. The delivery time is fast, the orders accurate and well packed in recyclable packaging.

May 7, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you very much for shopping with us and leaving this review!

We appreciate your support and generous words.

We look forward to processing your next order.
-Real Foods Team

Rated 5 out of 5 stars

Great experience all round

Easy to use, informative website. Thought there was a problem with postage, quickly responded to and package located. Quick delivery. Fresh, clean well packaged produce. A great experience and purchase. Thank you

May 1, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We are so glad you had a great experience and thankyou for sharing!

Rated 5 out of 5 stars

No problems

No problems, quick transaction. Very good.

April 20, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Your feedback is much appreciated!

We are glad to hear that you are happy with our service.

Rated 5 out of 5 stars

We order regularly from here

We order regularly from here, bulk buying our loo roll, with occasional other things also - the delivery is prompt & it’s cost effective for us. Communication is always good with any issues.

April 30, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review, it means alot to us!

We are delighted to hear that you are happy with our efficent services.

Rated 5 out of 5 stars

I've been using this company for years…

I've been using this company for years and never had an issue. Great choice of products which I struggle to find elsewhere. Helpful descriptions of products including if plastic free, vegan etc. Good communication, well packaged and fast delivery

April 27, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We appreciate your feedback!

It's great to hear that you have been happy with our products and service for years.

We look forward to continuing to offer quality in our service and products.

From the Real Foods Team we thank you for being a long standing customer with us.

Rated 5 out of 5 stars

Excellent products and fast delivery

Great choice of products which are of excellent quality. I love the organic oat groats 😍 which are not readily available elsewhere. Communication was great and delivery was swift. I would highly recommend

April 22, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your lovely review!
We really appreciate your feedback and are glad to hear that you are happy with the quality of our service and products.

Rated 5 out of 5 stars

great quality

I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic products. Delivery is always efficient and they prioritise sending whole order once available rather than split it over a few days.

April 26, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review!

I am delighted to hear that you are happy with our product range and deliveries.

Rated 1 out of 5 stars

Dumped on front step.

Tracking didn't work (bounced between Parcelforce & Royal Mail). No advance notification. Delivery was dumped on the front doorstep while we were away. Left out overnight in paper/cardboard packaging that had burst open. Not very clever for a perishable food delivery!

April 24, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your honest review.

We are sorry to hear that you had issues with our couriers.

If this occurs next time, please let us know.

Rated 5 out of 5 stars

Great quality food

Very good service. I have ordered from them a few times now and the quality of the foods they supply both fresh and dried is excellent. They also have a much larger variety of organic products available in their online shop than many other places.

April 22, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Your feedback is much appreciated!

We are glad to hear that you are happy with our service and our range.

Rated 5 out of 5 stars

Great service, great food

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I also appreciate the good communication from Real Foods about my order, and that they give the option of holding the order to get items that are not in stock. Great service, great food.

April 19, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for leaving a review!

We are really happy to hear that you satisfied with our service and product range.

We look forward to continuing to supply you with quality products and service.

Rated 5 out of 5 stars

Great service, great value.

Whenever I’ve ordered from Real foods, they’ve sent the order out really quickly (and because the product is in glass jars), well protected. The products that I purchase are great value too.

April 10, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your lovely review!
We really appreciate your feedback and are glad to hear that you are happy with our products and delivery.

Rated 4 out of 5 stars

Good

Good, efficient service and delivery.

April 15, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review!

I am delighted to hear that you are happy with our efficent service and delivery.

Rated 5 out of 5 stars

Easy to order

Easy to order, quick dispatch. Ordered Monday evening, arrived Wednesday lunch time.16/3/24

March 16, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review.

It's great to hear that you are satisfied with our service.

We look forward to processing your future orders.

-Real Foods Web Team

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