Real Foods Reviews 

4,823
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of unique and high-quality products, many of which are difficult to find elsewhere. People appreciate the efficient service, highlighting prompt delivery and well-packaged orders that often arrive intact, alongside a straightforward ordering process and good communication. However, some customers noted issues with delivery, including damaged packaging or items upon arrival. A few other people experienced inaccuracies in their orders, such as receiving substituted products without prior notification or incorrect items. Some reviewers also mentioned slower than expected delivery times or a lack of communication regarding their order status.

What people talk about most

Product

Customers had positive experiences with product, often praising the excellent quality and wide selection of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Quality

Users consistently express satisfaction with the quality of products, highlighting excellent food, fresh... See more

Order

Consumers find the ordering process to be largely positive, noting that orders are often accurate,... See more

Service

Clients share positive opinions on service, consistently highlighting its speed, efficiency, and reliability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

All The food i ordered was correctly selected and carefully packed. I needed vengan good for my family what are arriving next week. I received my order in record time Delivered well by parcel... See more

Company replied

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,823)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, great value.

Whenever I’ve ordered from Real foods, they’ve sent the order out really quickly (and because the product is in glass jars), well protected. The products that I purchase are great value too.

April 10, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your lovely review!
We really appreciate your feedback and are glad to hear that you are happy with our products and delivery.

Rated 4 out of 5 stars

Good

Good, efficient service and delivery.

April 15, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review!

I am delighted to hear that you are happy with our efficent service and delivery.

Rated 5 out of 5 stars

Easy to order

Easy to order, quick dispatch. Ordered Monday evening, arrived Wednesday lunch time.16/3/24

March 16, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for your review.

It's great to hear that you are satisfied with our service.

We look forward to processing your future orders.

-Real Foods Web Team

Rated 4 out of 5 stars

Great choice

Great choice, prompt and reliable service!

February 19, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for leaving a review!

We are delighted that you were happy with our service.

Rated 5 out of 5 stars

Real Goods is fantastic

Real Goods is fantastic! I went often to their shoppe in Edinburgh to get dried goods - beans, lentils and rice. Always a great variety and terrific quality. Now that I don’t get to Edinburgh as often, I tried their online service for first time. Same variety, quality and prompt delivery!

February 14, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for leaving a review!

It's great to hear that you are happy with both our shop and online store. We look forward to processing your future orders.

- Real Foods Team

Rated 5 out of 5 stars

Recommended

Great products online
Fair Prices
I am super happy, the suma apple concentrate is back in stock and on shelves
Items arrived in tact
Will definitely purchase again here.

February 13, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thanks for your lovely review!

We're thrilled you enjoyed your experience with us.

Rated 5 out of 5 stars

excellent range of products

excellent range of products - things I can't get anywhere else, especially Fair Trade goods. Threshold for free postage is good - It suits the quantity of things I normally buy each time.

February 13, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We're delighted that you are happy with our range of products!

Thank you for taking the time to leave us a review.

Rated 2 out of 5 stars

I will not be shopping there again.

I will not be shopping there again.
After products from my order were replaced without me being asked or clearly informed before dispatch, the person who responded to my email attempted to explain that white Italian Jasmine rice is the same as long grain rice produced in Thailand.
I was also told that the change in weight — regarding the rice paper that was replaced — was due to the manufacturer, but apparently it was not considered necessary to inform me that I was paying the same price for a smaller quantity, even if it is only 10 grams.
This is a matter of principle, not money.

February 5, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

We are sorry that you were not happy with some aspects of your order. The rice you received was as described on our website and is Jasmine rice which comes primarily from Thailand. It is not being sold as Italian rice. We are sorry you were not informed about the change of size of the rice paper. Unfortunately manufactures do make changes to the size of products from time to time without informing us.

Rated 5 out of 5 stars

A very good company

I've placed orders with Real Foods in Edinburgh for a few years and have always been very satisfied with the products they have available, being able to buy in bulk and also their customer service. I would definitely recommend them.

February 4, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Your feedback is much appreciated!

We are glad to hear that you are happy with our service.

Rated 5 out of 5 stars

Quality

I have been ordering from Real Foods for some time. A well-established organisation, purveying high-quality food, well sourced, and they are an organisation with good ethical values.

They always deliver promptly, and give immediate help with any problems. Very highly recommended.

February 1, 2026
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you so much for your kind words!

We really appreciate your support.

Rated 5 out of 5 stars

A really good shopping experience. Thank you!

I'm really pleased with my Realfoods order. Their website was really easy to use and listed many items at a fair price that I will probably purchase in future.

The delivery price was quite reasonable and my order was dispatched in a few days.

A great shopping experience!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Bergamots

I have purchased bergamots from Real Foods several times over the last few months. They have arrived fresh the next day after packaging and have made very tasty marmalade. No doubt I shall be buying from them again

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

My first order went very smoothly

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running independent shop and I've already noticed some great products that are hard to find elsewhere. I took advantage of a 'manager's special' daily discount, hopefully I can find more competitive deals in the future. Recommended.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been ordering my rice milk from…

I’ve been ordering my rice milk from Real Foods for some time now. It’s always sent via a reliable courier, with tracking number. Customer service is good, too, they reply promptly to any queries

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Online purchase

I ordered online between Christmas and new year and got it the next day, wrapped in a cardboard box with paper packing. Anything wrapped in plastic is plant based packaging that goes into the food bin to be composted. Real Foods is very environmentally conscious and I get what I need. Not really sure why I have to select the date I shopped because I get good service every time.

December 29, 2025
Unprompted review

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