While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Want to travel the world? We have adrenaline fuelled adventure travel & powerful volunteer projects waiting for you. Discover the possibilities.
Mount Pleasant Road 121-123, TN1 1QG, Tunbridge Wells, United Kingdom
My daughter has booked 2 holidays with this company. However she wanted to change the second holiday from five weeks to three weeks because she is going to struggle financially. It is not until end of January but they want to charge her £199 Pounds to change it. This is disgusting and probably to pay the agent commission- pure greed
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
