Real Genius Reviews 659

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and helpfulness, making the entire process smooth and manageable. Many people highlight the exceptional customer service, noting that their questions were always answered clearly and promptly, and they felt supported throughout. The efficiency and responsiveness of the team are frequently mentioned, with consumers appreciating the quick communication and timely updates. Customers also noted the transparency and dedication of the staff, which instilled confidence and made the experience stress-free. Reviewers often felt that the team went above and beyond, providing valuable guidance and expertise.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Consumers find service to be positive, highlighting the professionalism, responsiveness, and efficiency of... See more

Customer service

People report positive experiences with customer service. Customers consistently highlight the team's... See more

Response time

Customers consistently report positive experiences with response times. Reviewers highlight the promptness... See more

Based on these reviews

Rated 5 out of 5 stars

Rod Davis could not have been more perfect through our refinance process from beginning to end. He was attentive, communicative, and answered a million questions we had. We were able to get the b... See more

Rated 5 out of 5 stars

Working with Pat Moore was an absolute pleasure. From start to finish, he was hardworking, persistent, dedicated, and incredibly patient throughout the entire loan process. He took the time to tr... See more

Rated 5 out of 5 stars

I was able to choose any lender I wanted but chose Real Genius because the professionalism of Dylan Arnold. He answered all my questions and was available anytime I called or texted. Dylan had good... See more

Rated 5 out of 5 stars

Real Genius made my mortgage process seamless. Rod Davis stood out for the time and patience he gave at every step, clearly explaining options and answering all my questions. I truly felt supported an... See more


Company details

  1. Mortgage Lender

Written by the company

We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs


Contact info

4.9

Excellent

TrustScore 5 out of 5

659 reviews

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Rated 5 out of 5 stars

Successful process; responsive and helpful loan officers

Joel Bolton was our initial contact at Real Genius and remained in touch throughout the process. Both Joel and James Baxter, the loan processor, were very responsive to questions and concerns. They also were very helpful when we made some changes during the application phase. I would definitely recommend them to others seeking a mortgage loan.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Real Genius is the best!

Real Genius is the best! Fred, James, John and Kimberly all kept us updated the whole way through, answered all questions we had promptly, and held true to what they told us at the beginning of the process. I could not recommend Real Genius more highly!

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

The whole experience a breeze.......

From the moment I first made contact with Brian Gillespie at RealGenius I felt as though he really understood what was important to me and my family throughout the process. Both Brian and John Capone stayed in constant conact and really made the whole experience a breeze. I am a traditionalist, and was wary of undertaking this type of endeavor online, but it couldn't have turned out better. My hat's off to Brian, John, and the whole RealGenius team for making the process so simple

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Real Genius Nailed It

The staff I worked with were experienced problem solvers and helped me find the perfect loan package to cater to my unique needs. Everything was handled promptly and efficiently, and it was clear that exceptional customer service is deeply ingrained within this company. Whatever your RE loan needs may be, I have no doubt these guys will be one of your best options.

Special shout-out to Gigi Depofi and James Baxter who made the magic happen!

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Trish made my buying experience very…

Trish made my buying experience very easy. She is very approachable and gave me the best rates in the market, gave proper advice to lock the rates, and followed up regularly. because of that, I could close on time. I Will definitely recommend Real Genious and Trish for future help with financing.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Frank White made my home buying easy!

Frank White made my home buying experience easy. He was always available to answer any questions I had and knew more about the lending process than anyone I've ever met. I will definitely use Frank for any future lending needs. A+ service!

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Materially lower rates -- and they work quickly!

We had been working with a local mortgage company here in Atlanta and expected to go with them. This company was offering a "free" refinance down the road as an incentive to go with them. Just as a "high level" check, I decided to get a quote from Real Genius. The rate quote came back more than 75 bps lower than the rate I had from the original company! This lower rate way more than offset the savings from the "free refinance" offered from the first company. I switched over to Real Genius and Trish McCall and her team got us pre-approved in 1 day. Super easy to close within a 30 day period. Highly recommend Real Genius!

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Best Rates in the Market

Very approachable and gave me the best rates in the whole market. Pat Moore was the one that handled me as he was recommended by my friend. He made sure he followed up regularly so that I could close on time. Will definitely reach out to him future help with financing.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Smooth Transaction

Joel Bolton and Trey Estes were awesome to work with. Loan process was pretty simple and the team guided us at all times. I look forward to working with RealGenius again soon!

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

Charles Petruzzi

Charles Petruzzi was awesome to work with. He worked quickly along with his team to process my clients loan and his availability, integrity, and attention to detail is unmatched. I look forward to working with him again soon!

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing team

Dean was excellent in communicating and helped me in finding a competitive rate. I wish him all the best in his career.
Thank you

July 16, 2023
Unprompted review
Rated 5 out of 5 stars

I had great experience with Real Genius…

I had great experience with Real Genius team. Bill Hutto and John Capon always available for my questions, even after business hours. they take care of my loan before closing date and I was so happy with their service. perfect team to work if you want to buy any property.

July 13, 2023
Unprompted review

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