Real Groove Records Reviews 

107
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fast shipping times, wonderful protective packaging, and the fantastic selection of albums available. Reviewers consistently mention the excellent product quality and the amazing prices found online for their favourite records. Some people also felt that the thoughtful personal touches, like handwritten postcards and cards, added a truly special layer of care. Consumers are particularly pleased with the smooth communication, secure delivery process, and the friendly support from the team. Buyers note that orders always arrive safely on release day, making it a trustworthy and reliable independent business.

What people talk about most

Product

Reviewers express high satisfaction and appreciation regarding the product quality and variety available.... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting consistently fast and prompt... See more

Service

Clients share positive opinions on service, highlighting consistently excellent quality and a friendly,... See more

Quality

People report positive experiences with quality, noting consistently excellent standards and flawless... See more

Price

Consumers find price to be positive, highlighting competitive deals and amazing sales. Reviewers note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Real Groove Records is exactly what an independent vinyl shop should be. Ben and Stephen deliver every order with care, precision, and a level of personal attention you just don’t get anywhere else.... See more

Company replied

Rated 5 out of 5 stars

An easy to use website, with Shop embedded for easy checkout too. Dispatch is quick with updates and tracking provided via Royal Mail. The items arrive well packaged and with a little thank you card w... See more

Rated 5 out of 5 stars

What a great name for a record shop! Knew I was in good hands and I had quality service and found a great price on a Kylie bundle. Delivery and packaging were also good so will be using in future to s... See more

Rated 5 out of 5 stars

Items arrived on day of release beautifully wrapped and with a handwritten postcard hoping I enjoy my purchase. Delivery details were well communicated and item prices were the lowest I’d seen online.... See more


Company details

  1. Record Store
  2. Music Store

Written by the company

Real Groove Records is an independent, online record store specialising in pop, musicals, divas, and classic vinyl. From iconic pop anthems to show-stopping musical theatre soundtracks, we celebrate everything camp, colourful, and inclusive. Whether you’re a vinyl collector, a pop fanatic, or a proud ally, you’ll find hand-picked records that bring the party home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(107)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Absolutely incredible online record shop, quick delivery and product was flawless. Loved the personal little note! Will be using Real Groove Records again in the future.

January 2, 2026
Rated 5 out of 5 stars

Craig David vinyl

Just wanted to say how impressed iam especially with the attention to detail and personal touch with the beautiful packaging and card inside
It’s really appreciated and a touch of class

December 29, 2025
Rated 5 out of 5 stars

Excellent service and handled with care.

Really good service from a store I had not previously ordered from in the past. Order was dispatched very quickly and handled with care. Overall very impressed.

December 29, 2025
Real Groove Records logo

Reply from Real Groove Records

Thanks for leaving a review. Enjoy your new vinyl!

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always, thank you :)

December 7, 2025
Real Groove Records logo

Reply from Real Groove Records

Thanks for the review. Enjoy your new vinyl

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packaged and great communication. It was a pleasure to deal with them, wouldn't hesitate to use them again.

November 28, 2025
Rated 5 out of 5 stars

Absolutely 1st Class..First time using…

Absolutely 1st Class..First time using Real Groove and Wow I am impressed !
Great prices, Fantastic Customer Service and Prompt Delivery..And when I opened the album I was blown away with the care taken with the packing and the personal note contained within. Thank You All..

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Chromakopia

Shipping was fast, came in great packaging, really good shop, would buy again.

October 29, 2025
Real Groove Records logo

Reply from Real Groove Records

Thank you! Enjoy the album :)

Rated 5 out of 5 stars

Thank you!

Good price, arrived safely and I love the packaging! Thank you!

October 31, 2025
Real Groove Records logo

Reply from Real Groove Records

Thanks Aron. Enjoy the record!

Rated 5 out of 5 stars

One of the Best

Incredible service, very quick, great packaging and the most understanding and friendly service. This coupled with superb prices and an amazing range makes them one of the best for vinyl on the internet. Can’t recommend highly enough.

November 4, 2025
Unprompted review
Real Groove Records logo

Reply from Real Groove Records

Thanks Hugh! :)

Rated 5 out of 5 stars

Absolutely beautifully packaged…

Absolutely beautifully packaged deliveries every time!

October 5, 2025
Real Groove Records logo

Reply from Real Groove Records

Thanks for the review Tom.
It's noice to hear that the extra care we put in to wrapping our orders is appreciated.
Enjoy x

Rated 5 out of 5 stars

Excellent experience.

The web page, price, payment, delivery - all faultless!
Unfortunately, the product came faulty. Having contacted Real Groove Records on this, they offered excellent solutions.
A fantastic experience held back by a faulty pressing (Not the companies fault).
Will be using again.

October 4, 2025
Real Groove Records logo

Reply from Real Groove Records

Hi Robert,
I'm sorry to hear you've found our communication to be slow, however we did respond to your email within 24 hours.
We are awaiting your response to our email and we hope we can get the problem with the faulty vinyl resolved soon.
Thanks for taking the time to leave a review. We value all feedback and are always looking at ways to make our customers' experience better.
Stephen

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look