RealTime Laboratories Reviews 

Quick shipping and quick result.
Shipped to Hong Kong in 4 days. Got my result back in 2 days after received the sample back.

I'm really glad I picked RealTime Labs. They did an amazing job. The turn around time was really fast and Selene Feyerabend did a great job in answering my questions. The results are also very useful to me. Thank you very much.

I don't have my tests yet. My credit card has been billed, and I've paid, and I was emailed this review, and I'm happy to fill it out.

I'm not talking about test results. I haven't gotten the tests

Testing kit arrived timely with clear and concise instructions. Results were received in one business day not several business days. Outstanding service.

Real Time Labs does an excellent job for us - we can use them to drop ship to remote patients, give kits in office - and recently, when a patient did the kit wrong, they were very helpful and accommodating in helping us figure out what to do. It would be hard for me to practice without RTL. Much appreciated.

It's been over a month and I haven't received my lab results, something they promise to provide in 10 days. I understand that there were issues because of the winter storm, so I waited patiently to hear back from them. They did not get back to me with an expected date until I sent them multiple reminders. Then they told me the samples are under process and I should get the report last week. Again, I waited entire week and no word from them, not even a courtesy email saying that they are falling behind their promised date. I have sent them multiple emails since last week and still no response and no signs of my lab results. If you are having delays, you should reach out to your customer and provide an update rather than the customer pinging you repeatedly. Really terrible and frustrating. I don't recommend them at all

While I am impressed with your testing capabilities, there were a few issues.
I recognize that the extreme winter weather, recently experienced, threw everything into chaos so hopefully that was the reason.

When my ‘sample’ finally made it to your lab, there was nothing from you to say that you had received it... even an automated note of receipt would have been helpful.
I eventually emailed to find out if my sample was still valid, despite delivery delays related to the snowstorm. This was the entirety of the response I received ... typos included... “ We up and running and all samples will be tested”. I received that response on March 1/21.
On March 18/21, my doctor received an odd email from your lab. He called, fortunately, and it turned out to be a spam email. (It happens ... not an issue!). While on the phone, he found out my results were complete and was able to gain access to them, instead of them being sent out to us as we had been told would happen. Had he not called, would I have fallen through the cracks?? Who knows??
Again, I recognize the dreadful weather created such chaos so I can only hope that was the cause.

Instructions that come for the test are vague and poorly written. I had to re-read it several times to figure out what to do. My test got to them when they lost electricity due to a bad ice storm. Obviously not their fault, but their response after that time was extremely unprofessional. I spent 1 & 1/2 weeks trying to find out where my test was - what was the status, etc.. No one returned my calls - not the receptionist or the lab supervisor. Finally I called the financial department and they issued a refund for the $399 fee that I had to pay up-front.

They never sent me results of the test. It has been almost a month.
$300 down the drain.

I would not normally review your company at this point in time, however, you keep sending surveys to me. I am rating your company as a zero at this point because my sample was lost.

I understand that your business was affected by the severe winter storms, but my test should have already been processed by that point in time. I did receive a new test in the mail today, so now the long wait begins once again.

I have tried in every way I could possibly think of to get someone to contact me and let me know how I can get the paperwork to turn into my insurance. It says it’s available but it doesn’t show up in the order on how one is supposed to order/obtain it and NO ONE will connect me to who can answer this question or return a voice mail. I even asked my doctor if this place is even legit. I have not done the sample yet, because I have lost confidence in this lab.

There is rarely someone in the office who picks up the phone. No one calls back or responds to emails. Waiting for three weeks to receive my lab results ,was told within 10 days.

Hard to get ahold of a live person in the office. When you do, anyone whom I have spoken to has been so kind. I did the test and received a result that was equivocal. I wanted to retest for this but did not want the whole panel as only one came back this way. Never got a response about this, also only spoke with the dr for 1 1/2 mins as he had a meeting to go to.. so my questions never got answered. Spent 400.00 for un answered questions. Really disappointed with real time labs and a test that could not identify if I am positive for mycotoxins or not.

So far so good. I have not gotten results yet. I was a little confused on how this gets billed to my insurance. Still worried what this will cost.

Update:
I explained the situation to Dave, who reached out after I left the 1 star review. He was very professional in researching what happened to my order and correcting the error to my satisfaction. I have now received the test and will update review after results are provided.

Test never shipped. Could not reach anyone at RealTime Laboratories by phone or email despite multiple attempts at both sending email and leaving messages. Currently disputing charge with my credit card company

I haven’t received my test and it’s been 3 weeks. I’ve called multiple time and can’t get anyone on the phone. When I did speak to someone she told me she couldn’t help me.

My experience with RealTime labs was very good. When I had questions they were very quickly addressed, making the entire process much easier. The results were delivered in a very timely fashion. Much quicker than I ever expected. Thank you kindly for all of your help.

still waiting on results, at least 6 days overdue (being generous with holiday), with no response on repeat enquiry???

Great service. Went over and beyond to give clear instructions for international delivery.

Customer Support was very helpful and quick answering my questions prior to sending in my sample. I was impressed with the quick turnaround time to receive my results.