RealTime Laboratories Reviews 

189
TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

Ordered this test after a friend was recommended it by her Naturopath. The process was super easy, within 2 weeks of placing the order online I had collected my urine and had results. I panicked a bit... See more

Rated 2 out of 5 stars

In November of 2025 I ordered the Mycotoxin Test. I received the test in a timely manner and results were given in a reasonable time. The low rating is due to Real Time charging for the test twice. T... See more

Rated 3 out of 5 stars

When I ask a question, the response was rather condescending. Obviously Paul thinks that everyone shares his knowledge and doesn't understand the struggle of trying to figure a solution to healing a... See more

Rated 2 out of 5 stars

I have tried in every way I could possibly think of to get someone to contact me and let me know how I can get the paperwork to turn into my insurance. It says it’s available but it doesn’t show up i... See more

Company replied

Company details

  1. First Aid Station
  2. Pharmacy

Information provided by various external sources

We use a patient-focused approach and an advanced mold test kit to help those suffering from 15 common and toxic mycotoxins produced by indoor mold contaminants.


Contact info

3.0

Average

TrustScore 3 out of 5

189 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(189)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Beware of the INGA test scam

Beware of the INGA test scam! My husband and I spent $500 for an INGA test for each of us. Waited about 2 months for the results only to get a bunch a geebrish DNA snips information which meant nothing to us. When we ordered it was advertised that the INGA test would give you nutrition recommendations based on your genetic results. When I called to inquire why we didn't get any recommendations for supplements or foods I was told that each of us had to PAY for a phone consultation to get this information. I found this to be very misleading and nothing short of fraudulent. Apparently I'm not the only who has complained about this and I see now that their website offers the test for $299 which includes the phone consult! So here we are, having spent $500 and we have NOTHING, zero, unless we cough up more money to get information that may finally be of value.

July 19, 2019
Unprompted review
Rated 3 out of 5 stars

When I ask a question

When I ask a question, the response was rather condescending. Obviously Paul thinks that everyone shares his knowledge and doesn't understand the struggle of trying to figure a solution to healing a very sick daughter with limited funds. Just trying to do the best I can. Sorry that Paul has to deal with incompetent people that are doing their best to decipher things. I am finding that all you "professionals" that charge a lot money are still not able to help my daughter.

November 6, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Got my kit quickly, easy instructions, fast result time. Didn’t understand the result report but doctor was able to explain it well

October 24, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication. Everyone staff member was helpful and courteous.Worked well with my physician. I would highly recommend Real Time Laboratories!

October 1, 2019
Unprompted review
Rated 5 out of 5 stars

I’m thrilled with this lab

I’m thrilled with this lab. I paid the $50 for a consultation with Dr. Hooper after I received my results and found him to be very kind, relatable and of course knowledgeable. Another time I spoke with Paul about testing my house and he too was very helpful and knowledgeable. I’ve watched their videos on YouTube and found that as I learn more, I become less fearful of my results.

August 15, 2019
Unprompted review
Rated 5 out of 5 stars

Professional

Dr. Hooper, Vickie and Paul have all been very helpful in educating us about their tests and how they are benefit to our client. We look forward to continuing our relationship with real time laboratories because of the services that they provide and their professionalism :)

July 26, 2019
Unprompted review
Rated 4 out of 5 stars

The price for Canadians costumers could be reviewed

The price for Canadians costumers is the same as American costumers but does not include the return specimen fees, which it does for American costumers. Maybe think about lowering the price then ? Aside that I found the costumer service very helpful when needed and I got my results 4 days after they have received my specimen.

July 5, 2019
Unprompted review
Rated 1 out of 5 stars

Disappointed

It was expensive and the follow up call to explain the test results was not informative and also cost extra. Even when my doctor called he was told the would have to pay extra for the interpretation of the results.

June 4, 2019
Unprompted review
RealTime Laboratories logo

Reply from RealTime Laboratories

Hi Mary,

I am sorry that you had a poor experience with our service. Please PM at heidi.barrier@realtimelab.com and I will try to find out who interpreted your results, so we can get your questions answered. Unfortunately, we had to start charging for result consultations, due to the volume, our doctors were unable to get any other work accomplished. However, physicians do receive free result consultations. Please have your physician call 972-492-0419 EXT 116 to set up an appointment. Once again, I apologize for the service that you received, we hope to be able to regain your trust in the future.

Kind Regards,
Heidi Barrier
RTL Director of Marketing

Rated 5 out of 5 stars

RealTime lab results

RealTime labs provided me with test results that finally gave me important answers to the health problems I was dealing with. Excellent service and customer support. They are industry leaders in mycotoxin testing.

May 31, 2019
Unprompted review
RealTime Laboratories logo

Reply from RealTime Laboratories

Thank you, Robert, for your kind words. We appreciate your business.

Rated 5 out of 5 stars

Easy to work

Easy to understand the process.

May 31, 2019
Unprompted review
RealTime Laboratories logo

Reply from RealTime Laboratories

Thanks for the positive review. We appreciate it!

Rated 1 out of 5 stars

poor experience

good results, terrible experience beyond that

May 26, 2019
Unprompted review
RealTime Laboratories logo

Reply from RealTime Laboratories

Dear Po,

I’m sorry you had such an unpleasant experience in purchasing your test. We try to make our customers’ shopping experience easy and enjoyable, in your case, it seems we have fallen short. Please feel free to email me directly at marketing@realtimelab.com to further explain your complaint. I want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our service better.

Best Regards,,

Heidi Barrier
Director of Marketing

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