Casino Reviews 

2,165
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who exam... See more

Rated 4 out of 5 stars

Emailed a number of times with a query no response but sent email for feedback. Hence low rating. Watch bought in December and part come off already Update, Matter resolved since previous review Se... See more

Company replied

Rated 5 out of 5 stars

This was a present last Xmas a Marc jacobs watch & when clocks went forward in March I didn’t put the winder back in properly, hence lost a few weeks later! I emailed RWC to ask if they did repairs af... See more

Rated 5 out of 5 stars

Amazing company to deal with. Sent my son’s watch back after having it for one year as something had come loose. Communication was excellent, a return form was issued and I had a brand new watch withi... See more

Company details

  1. Watch Store

Written by the company

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3.4

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(2,165)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars
Casino logo

Reply from Casino

Hi Brooklyn,

Firstly we absolutely do not sell fake products, if this were the case we would clearly not have an excellent rating here on TrustPilot from over 2,000 reviews.

We are sorry you are not happy with your purchase, assuming the item is unworn and within our extended Christmas returns period please contact our customer service department to arrange a return and full refund.

Regards,
Real Watch Company

Rated 1 out of 5 stars

Returned a watch as the strap broke

Returned a watch as the strap broke. The company received the watch but had to wait 4 weeks + for the refund. Had to email them numerous times to see what was happening. Won't order from these again

September 25, 2023
Unprompted review
Rated 1 out of 5 stars

Disappointing customer service.

I had ordered a watch with next day delivery and I received it 2 weeks later. It should’ve been a gift for someone and I ended up going on the party empty handed. Customer service was not helpful saying they did send it to delivery company and it is not their responsibility at that point. If you have a delivery partner and they’re losing your item at least you should be helpful and try to solve the problem. I received the item after all, but at one point I just thought that I lost my money. This is not a reliable company after my experience. Very disappointed!!!

March 22, 2023
Rated 1 out of 5 stars

Buyer beware when things go wrong

I ordered a Emporio Armani watch which arrived quickly and looked gorgeous. When I went to wear it a few weeks later I found it did not work at all. I contacted the RWC co. and was asked to return (I had to pay because it was just after 30 days even though it was faulty). A replacement was posted but this sat on the tracker in Evri at their local depot. After a week I contacted TRW Co. and I was asked to complete the paperwork work for Evri! Eventually another watch was sent and this didn’t work either. I was asked to take it to a jewellers to have a new battery fitted. This I did, but it still didn’t work. Again, I was asked to return the watch and pay the postage. Mike informed me I would not be out of pocket. Two weeks after returning my watch the refund arrived but only for the original price of the watch and not for the £29.08 I had paid on the postage and a battery. I have again emailed twice to have this reimbursement but no-one is responding! Buyer beware when things go wrong this is a nightmare. This has been ongoing since the beginning of July and still not sorted.

September 20, 2023
Unprompted review

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