Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who exam... See more
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Emailed a number of times with a query no response but sent email for feedback. Hence low rating. Watch bought in December and part come off already Update, Matter resolved since previous review Se... See more
Company replied
This was a present last Xmas a Marc jacobs watch & when clocks went forward in March I didn’t put the winder back in properly, hence lost a few weeks later! I emailed RWC to ask if they did repairs af... See more
Amazing company to deal with. Sent my son’s watch back after having it for one year as something had come loose. Communication was excellent, a return form was issued and I had a brand new watch withi... See more
Company details
Written by the company
Welcome
Contact info
United Kingdom
- help@realwatchcompany.com
- realwatchcompany.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Good customer service
Good customer service, good response time, great products, keep it up thank you.
Brilliant 5 stars all the way
The watch never came
Returned a watch as the strap broke
Returned a watch as the strap broke. The company received the watch but had to wait 4 weeks + for the refund. Had to email them numerous times to see what was happening. Won't order from these again
Gorgeous Emporio Amarni Gold Bracelet Watch
Beautiful quality, fantastic service, super fast delivery and best of all got a discount :-))))
Delivery was quick
Delivery was quick, watch is beautiful, the husband loves it. Excellent service.
Efficient ordering and delivery
The picture is a true representation of…
The picture is a true representation of the product and the delivery was quick.
I purchased Mk watch with u n one…
I purchased Mk watch with u n one diamond of it was fallown inside the watch
Quick delivery,,quality product,,good…
Quick delivery,,quality product,,good value for money
The watch was what I expected very…
The watch was what I expected very good. The arrival time was on point. Will order again for sure.
Really quick service
Really quick service , loved the watches , will be ordering again x
Amazing 🤩 great company
Amazing 🤩 great company and fast delivery.I’ve ordered three watches now and really pleased.
Perfect and great to deal with
Disappointing customer service.
I had ordered a watch with next day delivery and I received it 2 weeks later. It should’ve been a gift for someone and I ended up going on the party empty handed. Customer service was not helpful saying they did send it to delivery company and it is not their responsibility at that point. If you have a delivery partner and they’re losing your item at least you should be helpful and try to solve the problem. I received the item after all, but at one point I just thought that I lost my money. This is not a reliable company after my experience. Very disappointed!!!
Buyer beware when things go wrong
I ordered a Emporio Armani watch which arrived quickly and looked gorgeous. When I went to wear it a few weeks later I found it did not work at all. I contacted the RWC co. and was asked to return (I had to pay because it was just after 30 days even though it was faulty). A replacement was posted but this sat on the tracker in Evri at their local depot. After a week I contacted TRW Co. and I was asked to complete the paperwork work for Evri! Eventually another watch was sent and this didn’t work either. I was asked to take it to a jewellers to have a new battery fitted. This I did, but it still didn’t work. Again, I was asked to return the watch and pay the postage. Mike informed me I would not be out of pocket. Two weeks after returning my watch the refund arrived but only for the original price of the watch and not for the £29.08 I had paid on the postage and a battery. I have again emailed twice to have this reimbursement but no-one is responding! Buyer beware when things go wrong this is a nightmare. This has been ongoing since the beginning of July and still not sorted.
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