Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who exam... See more
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Emailed a number of times with a query no response but sent email for feedback. Hence low rating. Watch bought in December and part come off already Update, Matter resolved since previous review Se... See more
Company replied
This was a present last Xmas a Marc jacobs watch & when clocks went forward in March I didn’t put the winder back in properly, hence lost a few weeks later! I emailed RWC to ask if they did repairs af... See more
Amazing company to deal with. Sent my son’s watch back after having it for one year as something had come loose. Communication was excellent, a return form was issued and I had a brand new watch withi... See more
Company details
Written by the company
Welcome
Contact info
United Kingdom
- help@realwatchcompany.com
- realwatchcompany.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Fake watches
Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who examined it and declared it to be counterfeit. Please avoid being sucked in with cheaper prices.
Do not buy brought a Gucci watch sent…
Do not buy brought a Gucci watch sent for repair and it’s fake !!!! Company don’t exist now no surprise

Reply from Casino
FAKE GUCCI WATCH
PLEASE BE AWARE IF YOU HAVE BOUGHT A WATCH FROM HERE! I sent my husbands watch to be repaired to Gucci as it was still under the GUCCI WARRANTY. Only to be told it is counterfeit a year late. I paid nearly £600. Their website has gone down, emails have bounced back and phone lines are not going through. Make sure you check your watch as you can be covered by your bank etc. if paid by credit/debit card.

Reply from Casino
Impossible to contact this company returned this watch the day after I…
I returned this watch the day after I received it with a post office receipt.I have never received a refund. I have tried repeatedly to contact company without any success. All numbers no longer in use gave up in the end.

Reply from Casino
My dad loved his watch
It went bust just after we bought a…
It went bust just after we bought a watch so why are you continually sending emails asking me to review?
Armani watch
Wife loved it ,but only gets 4 stars as I had to get a new battery fitted at the end of January ,when sold they should have new batteries fitted

Reply from Casino
Watch is good
Watch is good , only reason for not 5 stars is the battery went flat after 4 wks

Reply from Casino
Sent the watch back to change it as it…
Sent the watch back to change it as it was the wrong watch ,you then said the company went out if business and couldn't change it ,so why did I not get the watch I returned or my money back ,I'm £100 pound out of pocket and no watch ,so what do I really think of the company, REALLY
The real watch company has stop trading…
The real watch company has stop trading since January 2025 so anyone saying they brought a watch from then in 2025 is lying and a fake review they got shut down due to fake watches being sold and have a massive legal case against them
Had a problem with the watch we…
Had a problem with the watch we purchased but it was dealt with very efficiently by helpful staff - many thanks

Reply from Casino
Prompt and efficient service
Prompt and efficient service, just as stated, excellent customer service
I had a seiko Pepsi mens
I had a seiko Pepsi mens
watch for a Christmas present from my son which has now stopped running after four months on checking the serial number the watch seems to have been manufactured in 2018 that makes it seven year old before I received it ,being a mechanical watch surely the lubricants would have dried up making it never going to run properly in the first place I now feel we’ve been ripped off not even sure if it’s a genuine Seiko it has Chinese writing on the box and the guarantee card relating to America not the UK and now the company seem to have stopped trading so no chance of getting our money back feeling very disappointed
Rose gold armani watch
I purchased a emporio armani rose gold watch for my husband as a Christmas gift.
The watch is beautiful. The presentation box it came with was beautiful too. It looked like a luxury gift.
The delivery service was brilliant and I received updates from sent to received
5* I would definitely recommend purchasing from this company.
Bought the vivienne westwood watch
Bought the vivienne westwood watch, stopped working after a short time tried to contact the real watch company but they have ceased trading. Sent the watch to the team that supply the watches and where the warranty is and they have confirmed they are in fact fake watches.
Watch is broke now after only purchasing in October
I purchased the watch in October for my daughter for Christmas it no longer works a the company is impossible to contact so I’m not very happy
Watch poor
Watch poor , didn't fit when I phoned you you told me I had to sort this out myself,I phoned lots of jewellers no one could get a strap to fit even online,so I'm left with a watch I can't wear many thanks
Can't Say anything but great service…
Can't Say anything but great service and delivery update on delivery wad fantastic . Would definitely recommend and order from this company again .

Reply from Casino
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