Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who exam... See more
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Emailed a number of times with a query no response but sent email for feedback. Hence low rating. Watch bought in December and part come off already Update, Matter resolved since previous review Se... See more
Company replied
This was a present last Xmas a Marc jacobs watch & when clocks went forward in March I didn’t put the winder back in properly, hence lost a few weeks later! I emailed RWC to ask if they did repairs af... See more
Amazing company to deal with. Sent my son’s watch back after having it for one year as something had come loose. Communication was excellent, a return form was issued and I had a brand new watch withi... See more
Company details
Written by the company
Welcome
Contact info
United Kingdom
- help@realwatchcompany.com
- realwatchcompany.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Bought a lovely watch for my husband
Bought a lovely watch for my husband. Product was as described and received quickly. Very efficient service.
May 12, 2024
i ordered and paid for a white gucci…
regarding my previous review i have received an email from this company within a day dealing with this issue so am happy to write another review saying that i am pleased with the quickness of the response and am happy with the outcome
May 4, 2024
Reply from Casino
Hello Gary,
Thank you for sharing your review, and we apologize for any inconvenience you experienced.
At that time, we were awaiting stock that was unexpectedly delayed in customs, arriving only within the next 1–3 days. Hence, we issued a refund instead. We understand this caused frustration, and we sincerely apologize.
To make it up to you, we would like to offer a discount on your next purchase.
Thank you for your understanding and support.
Best regards,
RWC Team
Amazing company to deal with
Amazing company to deal with. Sent my son’s watch back after having it for one year as something had come loose. Communication was excellent, a return form was issued and I had a brand new watch within a week. Best customer service I have experienced and will be buying all future watches from this company.
October 10, 2024
Unprompted review
1st time customer and can not fault the…
1st time customer and can not fault the company at all. Straight forward transaction, next day dispatch as ordered the evening before and delivered the following. Would definitely recommend.
October 1, 2024
Unprompted review
Great Customer Service
The Real Watch Company has proven to be an excellent Company and the few small niggles I had with my purchase were immediately resolved in a friendly, efficient and professional manner. Great customer service - highly recommended.
April 2, 2024
Reply from Casino
Hello Andrew,
Im sorry to hear about the issues you've experienced with your watch. We wish you had reached out to us earlier, as we could have sorted this out for you right away.
Please send us an email at help@realwatchcompany.com, and our support team will assist you in resolving this matter. Whether it's a repair, replacement, or any other necessary support, we're here to help.
We apologize for any inconvenience this has caused and look forward to assisting you further.
Best regards,
RWC Team
My item broke after 1 week of purchase…
My item broke after 1 week of purchase and tried contacting you for a new watch and didn't receive a reply
April 3, 2024
Reply from Casino
Hello Charlie,
We're sorry to hear about this issue.
After reviewing our records, we can confirm that we replied to your previous message and still waiting your response. We also have a screenshot and the date of the email we sent. Could you please check your spam or junk folder to see if it was mistakenly filtered there?
If you need further assistance, please feel free to send an email to
help@realwatchcompany.com
We would be happy to assist you.
Regards,
RWC Team
Great price/ customer service
Great price - Arrived on time and customer service was excellent. Responsive and courteous/
October 2, 2024
Unprompted review
Great experience
I would like to express my appreciation regarding my latest order. The watches arrived perfectly and the delivery met my expectations. Great service. Thanks!
September 15, 2024
Unprompted review
Poor quality.
I bought two armani watches.. a black metal one came with a used back cover. the second armani watch also fell a line where it points to 5 o'clock after 2 weeks. they are poor quality watches.
March 27, 2024
Reply from Casino
Hello Mihail,
Thank you for bringing this to our attention, and I’m truly sorry to hear about the issues you’ve experienced with your Armani watches. We take great pride in offering high-quality, authentic watches, so I understand how disappointing this must be for you.
Firstly, I want to assure you that we do not sell poor quality or used watches. All of our products are brand new and come directly from the manufacturer. It’s possible that the issue with the back cover and the loose dial on your second watch may be the result of a manufacturer’s defect. We would be more than happy to work with you to resolve this.
Please reach out to us with any further details or photos of the watches in question so we can assist in getting them repaired or replaced under the manufacturer’s warranty. We are committed to ensuring you are completely satisfied with your purchase.
We appreciate your understanding and are eager to make this right. If you have any further questions or would like to start the process of sorting this out, please don't hesitate to contact us.
Thanks!
RWC Team
Best customer service
Watch needed repair, customer service were in touch within 10 mins, no quibble, no fee return, picked up from my door, back to me within a week. The only reason not to buy a watch from real is they don't supply it. I love Seiko so I wont need to buy anywhere else, ever.
September 12, 2024
Unprompted review
I sent a watch back for repair
I sent a watch back for repair, they repaired it in 2 days. Due to no fault of their's Royal Mail messed up my delivery.. These people kept me updated and resent the watch to a new address Can't fault this company, kept me updated all the time and would 100% buy from them in the future.. Excellent company
September 18, 2024
Unprompted review
Great choice of watches
Great choice of watches recently purchased the Seiko 5 sports, well packed , came with all paperwork, would definitely buy from again, quick delivery , 100% 5star watches at great prices
September 16, 2024
Unprompted review
Great product and quick delivery.
March 12, 2024
SCAMMERS sell FAKE watches !
These SCAMMERS sold me a FAKE watch without any paperwork with only 30 day warranty! Also the watch broke the following month! .. Do NOT trust them! Do NOT buy from them!
August 7, 2024
Unprompted review
Reply from Casino
Hello Iulian,
We are sorry to hear that you feel this way and want to clarify a few important points.
First and foremost, we are a reputable business that has been operating for many years, earning the trust of our customers and receiving numerous positive reviews. We take pride in selling only authentic products, and we do not sell fake watches. We understand the importance of trust and quality, and we stand firmly behind the authenticity of every item we sell.
We also want to highlight that we have been very responsive to all your messages and concerns. Our team has consistently communicated with you, and we have provided the necessary steps to resolve this matter. As we have mentioned previously, you are welcome to return the watch for a full refund, and we are more than willing to facilitate this process for you.
Additionally, we have noticed a pattern in your Trustpilot activity of leaving negative reviews for multiple companies and seems never give a good feedback. This raises some concerns for us about the legitimacy of your intentions. Nonetheless, we remain committed to resolving your issue fairly and professionally.
We are here to provide a fair resolution, and we encourage you to follow our return process.
Regards,
RWC Team
Great service .
Great service .
I bought a watch for my wife that did not fit and the customer service afterwards was excellent and cannot be faulted .
Even though it took 2 attempts for me to send the watch back which was my fault they gave a full refund with no quibbles .
September 7, 2024
Unprompted review
I love the watch I bought ,it come on…
I love the watch I bought ,it come on time and well packaged great value for the money.
March 9, 2024
As good a company you will get.
Very fast delivery not a problem have use this company before competitive prices .
March 4, 2024
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