Initially, I chose Rebel because I was moving house and wanted a rolling monthly contract. Having used them for three months, I would definitely recommend them and intend to use them when I move i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved from BT who were painful beyond the limits of human endurance and couldn't fix my issues. This was an absolutely opposite experience. Really prompt, superb customer service (imagine being able t... See more
Company replied
I had some issues with getting my copper line connection up and running when I moved into my house. I chose Rebel based on other reviews mentioning how good the support was. I'm glad I did... See more
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I have had to contact Rebel due to changing banks, dates of direct debit changes and addresses and every time I contact them everything is done immediately with no fuss whatsoever! Their communication... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Rebel delivers Wi-Fi that actually works. Fair pricing. Customers first. Its not hard to see how Rebel is revolutionising home internet in the UK. Built for customers who experience Wi-Fi woes, are frustrated with the unfair pricing tactics of the Big Broadband providers, or are looking for something better. Rebel provides home Wi-Fi, broadband, and home phone services and is available to 29.5 million customers throughout the UK.
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- support@rebelinternet.uk
- rebelinternet.uk
4.5
Excellent
871 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Amazing broadband service
Just switched my connection over to Rebel and I can only say good things.
The process has only took a bit more then a week (I was already connected with Openreach) since I requested the change and they took care of informing the previous broadband company.
The router arrived in 2 days and it only took me 2 minutes to take off the old one and connect theirs on my switch date.
All communication with the support team via email have been quickly replied with courtesy.
Line speed is as advertised and I can have peace of mind that the price will stay the same for the whole duration of my contract.
May 1, 2026
Reply from Rebel Internet
Hi Francesco!! Thank you so much for taking the time to share such a thoughtful review. We’re absolutely delighted to hear how smooth the switch was and that the service, communication, and speeds have all met your expectations. Your kind words really mean a lot, and we’re so glad to have you with Rebel!!
Kristi, Rebel HQ
Do you really want to know
Do you really want to know ? Okay, you sold me 933mb fibre optic without knowing you CAN'T provide it. The guy came to install it and discovered the ENTIRE estate is Airband. How did you not know this. You made me use an app that doesn't work on my phone. The extender cube doesn't work without it. Now I'm paying £40/month for 30mb service as the technician had to connect the land telephone line up.
I've resisted answering your customer review emails as after complaining to your Customer service and ZERO, ZIPPO, NADA, NILCH happening. So now you have it. I wouldn't recommend you to an enemy.
Sincerely, Jim F
April 24, 2026
Reply from Rebel Internet
Hi Jim,
Thank you so much for giving us the chance to make this right for you. I’m really sorry to hear that your service isn’t meeting your expectations at the moment.
I’ve just tried to give you a call and also sent you a note, as I’m very keen to speak with you directly and work together to get things back on track. I truly believe we can improve this for you.
Kristi, Rebel HQ
I Don't usually do reviews but I am…
I Don't usually do reviews but I am pleased all round with Rebel .
April 24, 2026
Reply from Rebel Internet
Thank you so much the kind review Henry, we’re really pleased to hear you’ve been happy all round with Rebel and that you took the time to tell us!! If you ever need any support we are always happy to help!
Kristi, Rebel HQ
Dhivya and her colleagues are amazing!
Dhivya and her colleagues are amazing. Don't hesitate!
April 29, 2026
Unprompted review
Reply from Rebel Internet
Hi Alicia, thank you so much for taking the time to celebrate Dhivya and our wonderful team. We work incredibly hard to make things as easy as possible for our customers, and I’m so happy to hear you feel that. Thank you for being such an amazing customer!!
Kristi, Rebel HQ
Excellent support - highly recommended
I had some issues with getting my copper line connection up and running when I moved into my house.
I chose Rebel based on other reviews mentioning how good the support was.
I'm glad I did!
The support and communication from Dhivya has been excellent throughout.
Very polite, knowledgeable and helpful!
I've got the best possible speed for my location now thanks to their efforts.
Well worth the extra cost over the other generic providers.
March 31, 2026
Unprompted review
Reply from Rebel Internet
Hi Jonathan!!
Thank you so much for the lovely review. We’re really glad you chose Rebel and that Dhivya was able to support you so well throughout, she’ll be thrilled to see this feedback!!
It’s great to hear you’re now getting the best possible speed for your location. Thanks again for the recommendation, it truly means a lot to us.
Kristi, Rebel HQ
if only men could respond as quick as rebel
Very very rarely have issues but when we have, Rebel has responded insanely quickly and fixed it in no time at all.
Last internet issue wasn't with rebel but an openreach fault, but Dhivya from the Rebel team logged a fault with them and had it fixed in no time.
In general is also just great internet quality. They're slightly pricier than other services but it is so worth it. Couldn't recommend more.
April 26, 2026
Unprompted review
Reply from Rebel Internet
Hi Gracie,
Thank you so much for taking the time to leave us a review. I’m really happy to hear that our wonderful Dhivya was able to support you so quickly, and we truly appreciate your recommendation!!
Also, thank you for the excellent inspiration, I may now be renaming our communication response time threshold to simply: “men”.
Kristi, Rebel HQ
Bumpy start but very happy in the end
I had some trouble getting online on my start date but the guys at Rebel, especially Toby, stuck with it and got it sorted even though the fault was not their own.
Thanks guys. Happy customer.
April 20, 2026
Unprompted review
Reply from Rebel Internet
Thanks so much for sharing this Franco!! We’re really sorry about the bumpy start, but we’re very glad we could get everything sorted for you in the end. I’ll be sure to pass your kind words on to Toby and the team, they’ll really appreciate it.
If you ever need anything at all, we’re always happy to help!!
Kristi, Rebel HQ
Customer service like it used to be - it works!
A small hiccup with the initial registration was attended to by customer service efficiently and promptly. Then installation and set-up all went really smoothly. Dhivya
reinstores your faith in customer service - excellent. I'm recommending to anyone that needs a new broadband provider.
April 27, 2026
Unprompted review
Reply from Rebel Internet
Thanks so much for taking the time to share this Dee!!
I’m sorry there was a small hiccup at the start, but I’m very glad our team was able to jump in quickly and get everything sorted for you. It’s wonderful to hear that the installation and setup went smoothly, and I’ll be sure to pass your lovely feedback on to Dhivya. She’ll be thrilled to know she helped restore your faith in customer service!!
Thank you again for the recommendation and for choosing Rebel. We’re so happy to have you with us.
Kristi, Rebel HQ
More expensive then the main rip off…
More expensive then the main rip off companies.
April 26, 2026
Unprompted review
Reply from Rebel Internet
Hi Kymm,
I’m really sorry to hear that we’re not quite providing the value you’re looking for. I’d genuinely love the chance to chat with you about this and understand exactly what feels like it’s missing. It’s really important to me that our service meets our customers’ needs, both in terms of connection and overall value.
I’ve requested your details and hope to hear from you soon so we can talk this through properly.
Kristi, Rebel HQ
Reply from Rebel Internet
Thank you so much Caroline!! That’s so lovely to hear, thank you so much for letting us know. We’re absolutely delighted everything is working well, and we really appreciate your kind words about Rebel!!
Kristi, Rebel HQ
Great service delivery
Very happy with the service delivery.
Technical team was quick to resolve issues as I had issue with the fibre cabling,,, and the bandwidth is what was promised.
Keep up doing great job!
April 24, 2026
Reply from Rebel Internet
That’s wonderful to hear, thank you so much for sharing this with us!! We’re really glad the technical team was able to resolve the cabling issue quickly and that the bandwidth is delivering exactly what was promised. Your feedback means a lot to the whole team and we truly appreciate the encouragement Hassan!!
Kristi, Rebel HQ
An outstanding experience
An outstanding experience, I recently had a stroke and the help off of Rebel was truly above and beyond.
Thank you so much.
April 23, 2026
Unprompted review
Reply from Rebel Internet
Hi!! Thank you so much for sharing this with us. We’re very sorry to hear about your recent stroke, and we’re truly grateful you took the time to let us know! It means so much to hear that Rebel was able to support you during this time.
Wishing you continued recovery and all the very best!!
Kristi, Rebel HQ
So impressed so far by customer service
So impressed so far! Signed up to a short rolling contract and there was an issue with the openreach ONT box. Justice was so helpful trying to resolve it on the phone then organising an openreach appointment within 24 hours. They came out and fixed it in 5 mins. Communication was great throughout and now it’s up and running appears to be good, fast internet! Really happy so far.
April 20, 2026
Unprompted review
Reply from Rebel Internet
Hi Christie,
Thank you so much for sharing this thoughtful feedback. It truly means a lot to hear how positive your experience has been, especially during those first critical steps getting everything up and running!!
I am really glad Justice was able to support you- I will be sure to pass along your kind words to her. We are delighted to have you with us and are so pleased you are happy so far!! Excellent name btw!!
Kristi, Rebel HQ
Horrible
Horrible! They don’t even check before sending a product and only deliver on Friday which is highly inconvenient when the product doesn’t work and the next delivery date is weekday expecting us to be jobless waiting at home to receive the package.
April 17, 2026
Unprompted review
Reply from Rebel Internet
Purviikaa, thank you so much for taking the time to share this feedback. I am truly sorry to hear about the challenges you have experienced in receiving your equipment, and I understand how disappointing that can be.
I did try to reach you earlier today and left a message, as I would really appreciate the opportunity to speak with you directly and ensure I have a clear understanding of the situation. When it suits you, I would love to connect so we can move forward together and get everything sorted!
Kristi, Rebel HQ
I had rebel internet and it was…
I had rebel internet and it was terrible outages all the time the extenders never worked and now they are trying to take obscene amount of money from my account avoid at all cost
April 20, 2026
Unprompted review
Reply from Rebel Internet
Hi Paul,
I am so sorry to hear that your service has not been reliable. Reliability is truly the foundation of everything we do, and I am very keen to get things back on track for you.
I gave you a call earlier today and also sent you a note, as I would really value the chance to connect and better understand what has been happening. I hope we are able to speak soon and work through this together!
Kristi, Rebel HQ
WIFI has been down for 24 hours and…
WIFI has been down for 24 hours and there is no way to contact them - the 'emergency text' service does not work and emails are also ignored.
When I first joined they were great - now they are not fit for purpose. Absolutely degusting service - or should I say lack of any service at all.
Am cancelling my (luckily) rolling contract.
April 19, 2026
Unprompted review
Reply from Rebel Internet
Hi Kathryn,
I’m so sorry to hear that you experienced issues during our off day on Sunday. The team and I have tried to reach out to you a few times since, and I’m really hopeful we’ll be able to connect with you soon.
Thank you so much for taking the time to let us know. I’m confident we can turn this around!!
Kristi, Rebel HQ
Reliable Rebel Support
My daughter had an online exam in mid-April which was to be sat at home on her own laptop and remotely monitored. A few days before I noticed a temporary drop in the wifi strength so was nervous the same thing might happen by bad luck during the exam. There were no more drops in wifi strength but I was still concerned so I contacted customer support. Dhivya got back to me and confirmed the signal was excellent . Being me I was still worried and asked Dhivya to keep an eye on the strength of the wifi if she had time during the exam. Dhivya said she would and this did put my mind at rest. Overall we have found the signal from the router and the pod elsewhere in the flat is excellent for normal use and particularly for when my daughter works from home using spreadsheets on two additional monitors often whilst taking part in online meetings. Thank you Dhivya and the team at Rebel.
April 15, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for sharing this, it really means a lot. I’m so glad we were able to put your mind at ease during such an important time, and that the service has been working so well for your daughter. I’ll be sure to pass your kind words on to Dhivya and the team!!
Kristi, Rebel HQ
This is really good Internet no glitch…
This is really good Internet no glitch TV, have video calls to my freind in USA. With no issues atall.Fast set up good communication..
April 17, 2026
Reply from Rebel Internet
Hi Martin!! Thank you so much for sharing this!! We’re so happy to hear everything has been working so well, from TV to video calls, and that the setup and communication were smooth. It truly means a lot to us!
Kristi, Rebel HQ
Reply from Rebel Internet
Hi William, thank you so much for your feedback. I’m on a mission to make this perfect for you, just as I am for every customer. Speak very soon!!
Kristi, Rebel HQ
I had a problem with the phone…
I had a problem with the phone connection, using e-mail to contact the support team and get an answer on the same day was very quick, if you had to wait till the next day it was not good, it's much quicker to book a call.
April 10, 2026
Unprompted review
Reply from Rebel Internet
Hi Ken,
Thank you so much for your feedback. I’m really keen to hear more. I’ve sent you an email and look forward to chatting with you further soon!!
Kristi, Rebel HQ
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