Rebel Internet Reviews 

I like Rebel.
Customer service is very much professional, the only one star less because modem was disconnecting on random occasions at night hours. I left contract because I had to downgrade cost.

Solved all my problems. Send me all the information I required within Sin of 20 minutes bi email.

The staff, especially Justice and Emma (Operations Manager) were very helpful and insightful, gving clear information and following up with diligence. Great customer service and a high quality connection, many thanks and highly reccomended.

Just amazing! Does what it says it will do and is hassle free and easy. Has real people to talk to if you need help with the service......which is unlikely, because they have this dialled. Its competitively priced and completely transparent with pricing. Basically you get good honest service, just what you want from your broadband supplier. Go on be a REBEL, you won't regret it!!!

Great company if anything go wrong just give them a call or email they will respond write away and endeavour to fix right away if possible.

I have a broadband plan without fiber access and I expected to have a hard time with the provision of (almost) 60 MB speed. But it has been rather consistent and the pods make possible to access from every room in our flat, even for streaming. I´m starting to forget that it took two months to have the instalation completed at my place (because your outsuorce provider had difficulties with the external cable trajectory). Thank you.

Internet went down for a few hours, I emailed to make them aware and received a reply very quickly with some guidance. I received regular updates and £10 credit on our account. Issue was resolved within a few hours.

Customer service: 5 stars
Internet: 4 stars

Great internet for the first 12 months or so, best I've ever had, amazing speeds via ethernet and WiFi also good. The past 6 weeks however wireless speeds and connection dropped dramatically.

Customer service is the best I've experienced in any sector, always on hand to assist. I needed my connection set up over Christmas/New Year's and they were really responsive during this time.

More expensive than bigger providers, but the customer service and speeds are great. The mobile companion app is also incredibly customisable. Only left due to the drops in connection + can save a lot by switching providers.

I've been using Rebel Wifi for 2 years now. They are brilliant; rolling monthly contract instead of these crazy 24 month lock in other providers offer. Good router and app experience; blocking adds, assigning permissions to guests etc.

BUT, overall, the best customer service I've come across from a broadband provider. Quick to response, very friendly and will answer any questions. I spoke to Dhivya whilst I was moving house and my router didn't like my new address but within a couple of days I had a new router and all was fixed.

My only suggestion to Rebel would be to improve your online presence and website user experience. It feels a little tired and not well thought out which is the opposite of your customer service 👏

I was attended to by Dhivya, who was really attentive and helpful with all my questions and requests.

I am trying to contact Rebel Internet to let them know I am cancelling my contract. I am moving house. We have been renting a two bedroom apartment. It is less than 60 sqm in total for the whole flat. The Rebel internet service was not possible to receive through out the whole ground floor flat. I do not want to book a call to talk to them I just want their email address and I really dislike the method they use to access your email account. I would like the Rebel Internet Email address - Thank you.

The absolute worst customer service.
AVOID!

If you end your contract with them they will wreck you.
You can explain your financial situation,
They will pretend to be thoughtful and set up a monthly payment.
Then when you miss the first month payment they will attempt to take the money multiple times each week knowing you don't have money in there. Knowing you get paid monthly.
Destroying your credit score.

They will not even attempt to contact you to resolve the issue with the payment being failed.

Absolute demons... chuckling away in their office after completely wrecking the credit score you've tirelessly built back up from scratch over many years.

Wonderful support from Niviya and Dhivya on a problematic installation. Very quick and clear communication.

Great service - super quick responses and very friendly staff. Really clear instructions for router set up and good comms across the whole process. Deals absolutely worth it as well - really rate the prices especially compared to the classic big broadband providers, and also with Rebel you get far better service and are not constantly redirected to awful live chats like all the others! So better bang for your buck all round!

Just switched my connection over to Rebel and I can only say good things.
The process has only took a bit more then a week (I was already connected with Openreach) since I requested the change and they took care of informing the previous broadband company.
The router arrived in 2 days and it only took me 2 minutes to take off the old one and connect theirs on my switch date.
All communication with the support team via email have been quickly replied with courtesy.
Line speed is as advertised and I can have peace of mind that the price will stay the same for the whole duration of my contract.

The only service that provides reliable 12-month contract in the UK as far as I am concerned. A little bit bumpy road to get the Internet up and running for me but so far is working out great.
Dhivya helped me a lot in order to get over all those Openreach issues.

Amazing service after complaining on here

Rebel have been very reliable and they have great customer service.

Great Internet, really good customer service.