Initially, I chose Rebel because I was moving house and wanted a rolling monthly contract. Having used them for three months, I would definitely recommend them and intend to use them when I move i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved from BT who were painful beyond the limits of human endurance and couldn't fix my issues. This was an absolutely opposite experience. Really prompt, superb customer service (imagine being able t... See more
Company replied
I had some issues with getting my copper line connection up and running when I moved into my house. I chose Rebel based on other reviews mentioning how good the support was. I'm glad I did... See more
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I have had to contact Rebel due to changing banks, dates of direct debit changes and addresses and every time I contact them everything is done immediately with no fuss whatsoever! Their communication... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Rebel delivers Wi-Fi that actually works. Fair pricing. Customers first. Its not hard to see how Rebel is revolutionising home internet in the UK. Built for customers who experience Wi-Fi woes, are frustrated with the unfair pricing tactics of the Big Broadband providers, or are looking for something better. Rebel provides home Wi-Fi, broadband, and home phone services and is available to 29.5 million customers throughout the UK.
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- support@rebelinternet.uk
- rebelinternet.uk
4.5
Excellent
871 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I have found Rebel excellent
I have found Rebel excellent. After years of paying out for services that were utterly useless & unreliable, I took a punt & signed up - & how refreshing!
Very clear set up instructions. An app to view whenever I want and regular emails, with easy communication. Plus immediate notifications if any issues arise and updates when things are resolved; they seem to be on the case! I am not looking at a blank screen anymore! Seeing as I live in a semi- rural area I am very happy with the Company so far. A pleasure to turn the computer on and not complain!!
January 23, 2026
Reply from Rebel Internet
Thank you so much for sharing this Claire!! We’re so glad you took a chance on Rebel and that everything has been clear, reliable, and easy so far! Living in a semi‑rural area can make good connectivity tough, so it’s great to hear you’re finally getting the experience you deserve. If you ever need anything, we’re right here and happy to help!!
Kristi, Rebel HQ
Justice was super helpful
January 27, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for sharing this — Justice will be really happy to hear it! We're thrilled she was able to help!!
Kristi, Rebel HQ
Excellent
Excellent, prompt service. Simple website and easy options to work through.
January 26, 2026
Unprompted review
Reply from Rebel Internet
Hi Kirsty!! Thank you so much for sharing this! We're really glad to hear you found the service prompt and the website easy to use. If you ever need a hand with anything, we're always happy to help!!
Kristi, Rebel HQ
Had issues with router and within 2…
Had issues with router and within 2 days received replacement and fully informed what was happening.
First class communication
January 21, 2026
Unprompted review
Reply from Rebel Internet
Hi Neil!! Thank you so much for sharing this! I’m really happy we could get the replacement router out to you quickly and keep you fully updated along the way. If you ever need anything else, we’re always happy to help.
Kristi, Rebel HQ
Superb customer service from Kevin
Superb customer service from Kevin. Had my issues sorted so quickly. The broadband service has been great so far.
January 23, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for your lovely feedback! I’m thrilled to hear Kevin was able to get everything sorted for you so quickly, and it’s great to know your broadband has been running smoothly. If you ever need anything at all, we’re always happy to help!!
Kristi, Rebel HQ
Absolutely fantastic hassle free…
Absolutely fantastic hassle free service all round. Fast response and support when I’ve needed it.
January 19, 2026
Unprompted review
Reply from Rebel Internet
Hi Benjamin!! Thank you so much for the lovely feedback! We’re really happy to hear everything has been smooth and hassle‑free for you. If you ever need anything at all, we’re always happy to help!!
Kristi, Rebel HQ
Rebel WiFi actually really does work
Rebel WiFi actually really does work. It is a bit more expensive than other providers, but it's definitely worth a few extra pounds. Customer service gets back to you within a couple of hours if not faster when you run into a problem, and the customer support people are very nice and efficient (you'll never be getting copied-and-pasted responses that don't even answer your question like other companies).
Niviya has helped me with my WiFi issue today. It was unstable but she quickly identified the issue and fixed it for me right away. Thanks so much xx
January 21, 2026
Unprompted review
Reply from Rebel Internet
Hi Annie!!
Thanks so much for the lovely review! We're really happy you're enjoying Rebel and that our team could help so quickly. Thank you for celebrating Niviya, we are so lucky to have her. Always happy to help if you need anything!
Kristi, Rebel HQ
Superfast Customer Service!
Been with these guys a while now, had a little hiccup a few hours ago, has been sorted already, never known such fast customer response!
Thank you all at Rebel!
January 20, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for taking the time to share this Linda!! We’re really happy everything was sorted quickly for you, and it means a lot to hear that our response made a difference. We’re always happy to help if you need anything at all! Hope you had a lovely birthday!
Kristi, Rebel HQ
When I had an issue with the Wifi
When I had an issue with the Wifi, Rebel Customer Service helped me promptly and had an engineer out the following morning. I want to thank Niviya for his helpfulness and promptness.
January 6, 2026
Unprompted review
Reply from Rebel Internet
Hi Sam!! Thank you so much for sharing this! I’m really glad our Customer Service team was able to help quickly and get an engineer out the next morning. And thank you for the kind words about Niviya — I’ll make sure this gets passed along. We really appreciate you taking the time to share your experience!!
Kristi, Rebel HQ
Speed isn't amazing but customer service IS.
Brilliant customer service, the speeds aren't special but have been using this for just over half a year. can't say i've had to ring them up more than twice.
January 19, 2026
Unprompted review
Reply from Rebel Internet
Hi Luca, thank you so much for taking the time to leave a review. I’m really happy to hear that our team is meeting your needs!! We’ll also take a closer look at your account to see if there’s anything we can do to help those field speeds feel a little more special. Speak to you soon!
Kristi, Rebel HQ
Best wifi company I have used
Fantastic wifi my router was faulty, I sent rebel an email and straight away they had identified the problem and a new router was delivered the next day! Another little added bonus is the welcome voucher 👍yep it's a genuine company which is rare in this current climate!
Many thanks Rebel
January 9, 2026
Unprompted review
Reply from Rebel Internet
Hi Natasha!! Thank you so much for the lovely feedback! Great to hear everything’s working well — and I’m happy you enjoyed the welcome voucher too!
Really appreciate your kind words and support. We’re always happy to help if you need anything!!
Kristi, Rebel HQ
Happy customer
I want home when they came to install, but housemate said the guy was very professional and fast.
It seems to work well until now
January 9, 2026
Reply from Rebel Internet
Thanks for the review Aurora! Glad to hear the installer was professional and quick. And great news that everything’s working well so far — please know we are here and happy to help if anything should come up!!
Kristi, Rebel HQ
This is a good Internet service we've…
This is a good Internet service we've had a few moments where we have been off line but that was because we had a spat of power cuts but apart from that I would definitely recommend.
January 9, 2026
Reply from Rebel Internet
Hi Tracey, thank you so much for taking the time to leave a review — we really appreciate it, and we’re grateful for your recommendation. We’ll have a member of our team reach out now just to double‑check that everything looks good on the line and confirm there’s nothing on our side causing those blips. Thanks again, Tracey — speak to you soon!
Kristi, Rebel HQ
Great customer service
Great customer service! Broadband coverage across the house is consistently strong with Rebel 'Super pods' but when support is needed it is swiftly provided with accountable, friendly staff.
January 14, 2026
Unprompted review
Reply from Rebel Internet
Hi Paul!
Thank you so much for your wonderful feedback!
We’re so happy to hear that your broadband coverage is consistently strong with our Super Pods AND that our support team has been able to assist you swiftly when needed!! Providing accountable and friendly service is what we strive for every day, and it’s great to know that this has been your experience.
We truly appreciate you taking the time to share this with us!
Kristi, Rebel HQ
Really easy to set up and install
Really easy to set up and install, service excellent. When after about a month I started having issues with the superpod, I contacted customer service and they sorted it the same day or the day after. Service is back to excellent. I have had a couple of days where the tv and my phone kept buffering even though the service showed as excellent, but that hasn't continued and I'm hoping it was just a blip. I live in the middle of nowhere so expect it sometimes.
January 14, 2026
Unprompted review
Reply from Rebel Internet
Hi Hannah,
Thank you so much for taking the time to leave us a review! We’re thrilled that our support team was able to step in when you needed us most.
I’m really sorry to hear you’ve been experiencing issues with your TV and phone. A member of our team will reach out to you right away and conduct a thorough investigation on your account, so you can rest easy knowing your service will be reliable.
Thanks again for sharing your feedback—we truly appreciate it!
Kristi, Rebel HQ
Choosing Rebel is the WORST decision I've ever made.
I'm sure these reviews are bots as the Internet service is diabolical, constantly loosing connection for hours on end, doesn't even come up when you search for your WiFi, yes customer service respond but nothing changes, give it 24 hours back to being terrible.
If your thinking of changing please please don't use Rebel, you will forever regret it, I'm stuck now till my contract ends in 9 months and I'm counting the days.
January 13, 2026
Unprompted review
Reply from Rebel Internet
Hi Toni,
Thank you so much for sharing your experience. I’ve tried reaching out to you by phone and email because I’m fully committed to supporting you and making sure everything works exactly as you need.
I hope to hear from you soon!
Kristi, Rebel HQ
Excellent internet connection and even…
Excellent internet connection and even better customer service if your questioning what internet provider to go, rebel is the one
January 13, 2026
Unprompted review
Reply from Rebel Internet
Hi Lewis, Thank you so much for sharing your experience!! We’re thrilled to hear your connection is excellent and that our team delivered the level of service you deserve! Your recommendation means the world to us!
Kristi, Rebel HQ
Great customer service
Great customer service, great onboarding experience, excellent connection. 10/10 would recommend !
January 9, 2026
Reply from Rebel Internet
Hi Christopher!!
Wow—thank you so much for this amazing review!! We’re over the moon to hear you had a great onboarding experience and that your connection is running perfectly. It truly makes our day!
If you ever need anything at all, we’re just a message away. Enjoy your Rebel Internet!
Kristi, Rebel HQ
Good wifi services and always reliable
Good wifi services and always reliable. Customer services helpful when I have had issues and have quickly corrected problems with Hardware.
November 7, 2025
Reply from Rebel Internet
Hi Chris,
Thank you so much for sharing your feedback! We’re thrilled to hear that you’ve found our Wi-Fi service reliable and that our team was able to quickly resolve any hardware issues for you!! Your kind words mean a lot to us, and we’re here if you need anything in the future!
Have a great day!
Kristi, Rebel HQ
Great Customer Service
This is a re-write of a previous negative review.
After some initial contract complications of upgrading from FTTC to FTTP, Kristi reached out to me personally late on a Friday evening and following a call on the Monday morning we were able to resolve all issues.
Kristi took the time to listen to my concerns, and we discussed their business model. As a smaller broadband provider their business is built on customer service and I felt that following my interactions with Kristi, Rebel offer something different to any of their competitors.
Rebel care about their clients and are prepared to listen to feedback so that they can provide the best possible service.
My new FTTP was installed within 10 days, and I am now experiencing speeds 20 times faster than my previous connection.
I cannot fault the care given by their customer service department and would highly recommend Rebel to anybody looking for a new broadband provider.
January 7, 2026
Unprompted review
Reply from Rebel Internet
Hi Barry,
Thank you so much for sharing your feedback—we really appreciate it. You’re absolutely right that our FTTP upgrade comes with a new contract term, and we’re sorry if that wasn’t clear upfront. We’ll review how we communicate this to make sure it’s crystal clear going forward.
Our goal is always to provide a service that’s fair, transparent, and delivers great value. The FTTP upgrade is designed to give you the fastest, most reliable connection available, and we work hard to keep our pricing competitive while maintaining the quality and support our customers expect.
If you’d like to chat through your options or have any concerns, please reply back to my email—we’d love the chance to help and make sure you feel confident about your service.
Thank you again for your feedback—it really helps us improve!!
Kristi, Rebel HQ
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