Initially, I chose Rebel because I was moving house and wanted a rolling monthly contract. Having used them for three months, I would definitely recommend them and intend to use them when I move i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moved from BT who were painful beyond the limits of human endurance and couldn't fix my issues. This was an absolutely opposite experience. Really prompt, superb customer service (imagine being able t... See more
Company replied
I had some issues with getting my copper line connection up and running when I moved into my house. I chose Rebel based on other reviews mentioning how good the support was. I'm glad I did... See more
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I have had to contact Rebel due to changing banks, dates of direct debit changes and addresses and every time I contact them everything is done immediately with no fuss whatsoever! Their communication... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Rebel delivers Wi-Fi that actually works. Fair pricing. Customers first. Its not hard to see how Rebel is revolutionising home internet in the UK. Built for customers who experience Wi-Fi woes, are frustrated with the unfair pricing tactics of the Big Broadband providers, or are looking for something better. Rebel provides home Wi-Fi, broadband, and home phone services and is available to 29.5 million customers throughout the UK.
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- support@rebelinternet.uk
- rebelinternet.uk
4.5
Excellent
871 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Moved from BT who were painful beyond…
Moved from BT who were painful beyond the limits of human endurance and couldn't fix my issues. This was an absolutely opposite experience. Really prompt, superb customer service (imagine being able to email a person and they email you back really quickly having actually read what you've written - Niviya was brilliant). WiFi is superb and the house is once again silent! Even my wife said well done. I'll take the credit!
February 13, 2026
Reply from Rebel Internet
This absolutely made my day Graham— thank you! So glad the switch has been the total opposite of what you went through before. Huge shoutout to Niviya for the hero-level support, we love to hear it!!
And yes, definitely take the credit — you’ve earned it!
Kristi, Rebel HQ
5 Star Service !!! It's so rare to find these days
As an IT Professional, I am very impressed with Rebel Internet's level of support. Justice has been an outstanding help, followed up on the issue and did everything to get the problem resolved, kept me informed, managed everything with an expert hand. I feel I am in great hands 😍
February 11, 2026
Unprompted review
Reply from Rebel Internet
Hi Raph!! Thank you so much for taking the time to share this. I’m really glad to hear you’ve had such a positive experience with our support. Justice will be thrilled to know her care made such a difference. We always want you to feel completely supported!!
If you ever need anything at all, we’re always happy to help.
Kristi, Rebel HQ
Wow - amazing customer service
Wow! Actual humans who actually respond! Having gone all around the houses with EE, I looked up Rebel internet. I got my installation pack very quickly and Dhivya has been emailing me, checking on me, co-ordinating with BT open reach. She is proactive, helpful and very efficient. Just amazing to find this level of customer service nowadays. Thank you.
February 11, 2026
Unprompted review
Reply from Rebel Internet
Wow to YOU Lucy!! Thank you so much for taking the time to share this lovely review! It means a lot to hear that you’ve had such a positive experience, especially after everything you went through with EE. Thank you again for the kind words and for choosing Rebel. We’re always happy to help if you need anything at all.
Kristi, Rebel HQ
Excellent customer communications
Excellent customer communications, first class service had a problem with my billing, sorted straight away and refund issued
February 9, 2026
Unprompted review
Reply from Rebel Internet
Hi Phill!!
Thank you so much for your lovely feedback! We're really happy to hear that you found our communication excellent and that we were able to sort out the billing issue for you straight away.
If you ever need anything else, we're always happy to help!!
Have a wonderful day!
Kristi, Rebel HQ
Totally excellent broadband company
Totally excellent broadband company, with fast and reliable speeds and customer support 2nd to no one! Will absolutely never go back to the mainstream market! Really recommend A++++
February 6, 2026
Unprompted review
Reply from Rebel Internet
Hi! Thank you so much for this super kind review! We’re absolutely over the moon to hear you’re loving the fast, reliable speeds and that our support team has been there for you when you’ve needed us.
It means the world that you wouldn’t go back to the mainstream providers — we’ll keep working hard to make sure you never have to!
Kristi, Rebel HQ
Great service and excellent support…
Great service and excellent support from a guy called Kevin.
February 6, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for the lovely review! We’re so happy to hear you’ve had great service — and we couldn’t agree more, Kevin is fantastic. We’ll make sure he sees your kind words!
Thanks again for choosing us Michelle!!
Kristi, Rebel HQ
Fast internet, fast customer service
Outstanding service, fast speeds. Easy to set up and use and their customer service agents are prompt and helpful. Highly recommend you give them a go instead of the more established names
February 3, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for your wonderful feedback Jamie!! We're really happy to hear you're enjoying the experience! It means a lot that you’d recommend us over the bigger names.
If you ever need anything at all, we’re always just a message away.
Kristi, Rebel HQ
Rebel beats Virgin
I spent two hours on the phone to Virgin on Sunday night trying to get them to repair my connection in less than a month. Meanwhile, Rebel can connect me in ten days and respond via e-mail within ten minutes. I just hope the speed of the FTTC is good enough for wfh and I can say farewell to Virgin forever.
February 3, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for sharing this — I can only imagine how frustrating that must have been. I’m really glad we’ve been able to give you a smoother experience, and it’s great to hear our team could get back to you so quickly!! If you have any questions or notice anything at all, just let us know — very happy to help!!
Kristi, Rebel HQ
False advertisement
False advertisement, the wifi is different levels of bad, nothing that they’ve said is true
February 2, 2026
Unprompted review
Reply from Rebel Internet
Just checking in — I haven’t seen your info come through yet, and I’m really keen to get this sorted for you. When you get a moment, please send it over and I’ll jump on it right away!
Thanks so much!
Kristi, Rebel HQ
Costumer service wins
I've had to bumps on the road, been with Rebel for almost a year now. Whenever I do costumer service jumps on it quickly. They always seem to know what's wrong and the fix it without even having to visit.
I want to thank Niviya and the rest of the costumer support team for being brilliant
February 2, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for sharing this Jamal —I’m sorry you’ve had a couple of bumps along the way, but I’m genuinely so glad to hear that our team has been able to jump in quickly and get things sorted!! Thank you again for being with Rebel for almost a year now. We’re really grateful to have you with us!
Kristi, Rebel HQ
Really impressed
Really impressed — the Wi-Fi was rock solid with no dropouts, and the equipment and control software are excellent.
February 2, 2026
Unprompted review
Reply from Rebel Internet
Hi Raf!! Thank you so much for the amazing feedback — we’re really happy to hear this! We truly appreciate you taking the time to share your experience. If you ever need anything, just let us know — we’re very happy to help!!
Kristi, Rebel HQ
Excellent - highly recommended
Excellent all round and highly recommended. Installation, customer service, and wifi speeds have all been far better than any provider we have ever used before.
January 23, 2026
Reply from Rebel Internet
Thank you so much for your wonderful review! Our team works hard to deliver a smooth setup and reliable connectivity, so feedback like this truly means a lot!!
If you ever need anything, we’re always happy to help.
Thanks again for choosing Rebel!
Kristi, Rebel HQ
Flexible and Customer Focused
Rebel have a flexible offering- they do rolling contracts and have a can do attitude towards their customers- their customer service is excellent- fast responses and the option of a call back at a time of your choice - I am very impressed by them
January 30, 2026
Unprompted review
Reply from Rebel Internet
Hi Anne, Thank you so much for your lovely review! We're so happy that our fast responses and the option to book a callback have been helpful — the team will be so pleased to hear this!!
If you ever need anything in the future, we’re always happy to help!!
Kristi, Rebel HQ
Internet excellent
Internet excellent, only issues were poor delivery from royal mail, not Rebel internet's fault. Seems reliable and relatively fast for the speeds which we opted for.
January 23, 2026
Reply from Rebel Internet
Thank you so much for taking the time to leave a review Angela! We’re really glad to hear that your internet service has been excellent and that everything is running reliably and at the speeds you expected.
We’re sorry to hear that Royal Mail caused some delivery frustration, but we really appreciate you recognising that this was outside of our control.
If you ever need anything at all, we’re always happy to help.
Thanks again for choosing Rebel!
Kristi, Rebel HQ
DONT BOTHER RUBBISH AVOID
Rebel continue to not help me. They wont say why my internet cut out. They have rude customer service who dont care about my well being.
** rebel tried to get this review removed due to illegal content** but thankfully trust pilot saw sence.
January 29, 2026
Unprompted review
Reply from Rebel Internet
Ashley, we care deeply about our customers and are proud of the many issues we resolve every day. I also need to make sure my team’s wellbeing is protected. Because of how this situation has developed, we’ll continue communicating through Ombudsman.
Kristi, Rebel HQ
Rebel were so helpful
Rebel were so helpful in getting me connected. The patience down in the face of Openreach shenanigans was impressive.
Since getting connected, a flawless service.
December 9, 2025
Reply from Rebel Internet
Hi Duncan! Thank you so much for this brilliant review! We’re really happy we could help get you connected — and we truly appreciate your patience while we navigated the Openreach shenanigans together!!
If you ever need anything at all, we’re always happy to help.
Kristi, Rebel HQ
Brilliant services from accounts team…
Brilliant services from accounts team understanding and prepared to help without question next mouth will be my 12mouth of the service and I will be staying with rebel
January 29, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for your lovely feedback Demetrious!! Gary will be thrilled to hear your kind words. It means a lot that you’ve chosen to stay with Rebel for your 12th month and beyond!! We’re always happy to help anytime you need us!
Kristi, Rebel HQ
When I first moved to Blackpool
When I first moved to Blackpool, I reviewed various service providers for internet - some of which were standard and well known names. I came across Rebel Internet - which was started with intention of addressing the shortcomings of these other larger service providers.
I was overall with the speed and efficiency of service, especially during the installation process. However, the best part of my experience was genuinely, the prompt and rapid, human response to my queries raised. Shout out to Ms. Dhivya who was the the specialist assigned for my case. She was not only prompt in her repose, but provided solutions that were easy to follow and specific to my situation.
In a world where AI chatbots are common place and if you have a query/ issue that is not amongst the "FAQs" or similar, or like in my case, a situation not common, the presence of a human element to individualize solutions is paramount. In that regard Rebel knocks it out of the park.
January 28, 2026
Unprompted review
Reply from Rebel Internet
Hi Alok!! Thank you so much for sharing your experience — we’re really glad to hear your installation went smoothly and that our support made a real difference. Dhivya will be thrilled to hear your feedback!
We’re committed to keeping that human touch at the heart of what we do, and it’s wonderful to hear it mattered in your case. If you ever need anything, we’re always happy to help!!
Kristi, Rebel HQ
I really want to award a 5 star but I…
I really want to award a 5 star but I need a few weeks of better wifi connection for that to happen, having just (hopefully) resolved an issue with patch connection. And so it's a 4 for now. Niviya in the contact centre was very quick and attentive when I got in touch by email and then identified some patch updates that were then done remotely - seems to have done the trick, but proof will be in the pudding in the coming days and weeks
January 28, 2026
Unprompted review
Reply from Rebel Internet
Thank you so much for your lovely review Oliver— we really appreciate you taking the time to share it!!
I’m glad to hear that Niviya was quick to help! If anything at all drops, even slightly, please reach out — we’re here and ready to jump on it straight away. We want that fifth star just as much as you do, and we’ll do everything we can to earn it!! Thanks again!
Kristi, Rebel HQ
Simplest wifi ever. Speedy and human customer service!
Rebel are literally the most straightforward Wifi provider you will get. A genuinely quick and easy set up (my grandparents could do it) and fab customer service - thank you to Toby for being SO quick to reply and helpful when we were moving house and bringing Rebel with us! I would recommend them to anyone (and probably sing their praises without being asked🤣)
January 28, 2026
Unprompted review
Reply from Rebel Internet
Hi Grace!! Thank you so much for taking the time to share this — what an amazing review to read! We’re thrilled to hear the setup was simple and that our service has been easy and reliable for you!!
I’m especially glad Toby was able to support you quickly during your house move — I’ll make sure this lovely feedback reaches him.
We’re incredibly grateful for your recommendation (and the singing of praises made us smile!). It means a lot to our whole team. If you ever need anything at all, we’re always here to help.
Kristi, Rebel HQ
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