Rebel Plants Reviews 

274
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that plants arrive healthy and vibrant, often exceeding expectations compared to online images. The delivery service is frequently highlighted for its speed and efficiency, with many people appreciating the careful and secure packaging that ensures items arrive in perfect condition. Reviewers are also very satisfied with the overall ordering process and the helpfulness of the customer service, making their experience pleasant and reliable. However, some customers also noted issues with packaging, finding the adhesive tape difficult to remove and potentially damaging to plants. A few other people also felt that the product received did not always match the online description, particularly regarding colors or plant size, leading to disappointment. There were also instances where plants arrived with pest issues or damage, and some reviewers expressed dissatisfaction with the company's response to these concerns.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality and condition of plants and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and efficient shipping... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction with the ease... See more

Service

Customers consistently note positive experiences with service, highlighting great service, prompt delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two pots for house plants were ordered. They arrived quickly, well within the delivery time scale given. They were good quality, just as the online image illustrated. The (sustainable) packaging was... See more

Company replied

Rated 5 out of 5 stars

Amazing plant supplier. Recently ordered 3 unique orchid plants and all came in great healthy condition🙏🥰will definitely continue to order from Rebel and 100% recommend for all plants and environmen... See more

Company replied

Rated 5 out of 5 stars

I am over the moon with the beautiful plants and pots I ordered - they were even better 'in person' than the pictures on the website ! They were packaged so well and look so healthy and alive - will d... See more

Company replied

Rated 5 out of 5 stars

Clear notification during the despatch and delivery process. The plant arrived in excellent condition, very well wrapped. No spillage of the earth, soil was still slightly damp. I was excited to add i... See more

Company replied


Company details

  1. Garden Center
  2. Flower Delivery
  3. Interior Designer
  4. Plant Display Store
  5. Pottery Store

Written by the company

Rebel Plants offers a unique selection of houseplants and a curated range of beautiful plant pots, vases, and terrariums to complement your green collection. Our selection includes rare orchids and other exotic varieties alongside stylish pots and containers that add a touch of elegance to any space. Whether you want to create a lush indoor garden or simply add a splash of greenery, we provide everything you need to grow and display your plants with style and care.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

274 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(274)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stunning burnt orange plant pot

Stunning burnt orange plant pot. I looked all over the internet and rebel plants was the only place I could find such a great selection of colours - and sizes. Well made pot delivered carefully. I love it and would definitely go back to Rebel Plants for my next pot.

August 24, 2023
Rated 5 out of 5 stars

Good experience

The plant pot was as per the picture, good quality and arrived in good time and well packaged. This was my first purchase from Rebel Plants but I would recommend them based on this.

August 29, 2023
Rated 5 out of 5 stars

Delivered quickly and as described

Delivered quickly, very well packaged and excellent condition

August 2, 2023
Rebel Plants logo

Reply from Rebel Plants

Thank you for your positive feedback! We're thrilled to hear that your order arrived promptly and met your expectations. We can't wait to serve you again soon. Rebel Plants

Rated 5 out of 5 stars

Fantastic pots and great customer…

Fantastic pots and great customer service!

August 6, 2023
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Reply from Rebel Plants

We are delighted to hear that you are thoroughly pleased with our pots and the level of customer service you have experienced. Your satisfaction is our utmost priority, and we are committed to providing you with the finest products and support. Thank you for your kind words and for choosing us for your needs. Should you require any further assistance or have additional inquiries, please do not hesitate to reach out. We look forward to serving you with excellence in the future as well.
Rebel Plants

Rated 4 out of 5 stars

Really lovely plants all beautiful

Really lovely plants all beautiful, healthy and wrapped with great care. I ordered an odd assortment but they all arrived in fab order, thank you. I would happily buy from them again, and will, the only disappointment was missing a pot for the vined Hoya kerrii which inferred it came with a pot but wasn’t clear.

August 2, 2023
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Reply from Rebel Plants

Thank you for taking the time to provide us with your feedback. We're delighted to hear that you found the plants to be beautiful, healthy, and well-packaged. It's wonderful to know that your plants arrived in great condition.

We sincerely apologize for any confusion regarding the vined Hoya kerrii and the pot. While we aim to be as clear as possible in our descriptions, we understand that there was room for improvement in this instance. Your input is invaluable, and we greatly appreciate your efforts to help us enhance our service.

Rest assured, we will pass your comment along to our editorial team to ensure that our product descriptions are more explicit moving forward. We are committed to continuously improving our communication and providing a top-notch shopping experience.

Thank you once again for your feedback, and we hope to have the opportunity to serve you again in the future.
Izzy
Rebel Plants

Rated 5 out of 5 stars

Items received in excellent time and…

Items received in excellent time and well packed. Already passed details of firm involved to friends who intend to purchase similar plant pot covers impressed when seeing ours.

July 18, 2023
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Reply from Rebel Plants

We appreciate your kind words! It's fantastic to know that you recommend us to your friends. We can't wait to serve you again soon. Should you need any more products from us, don't hesitate to get in touch. Izzy Rebel Plants

Rated 5 out of 5 stars

Fantastic Plants 🌱

I ordered 5 plants for aquarium aquaponics system! All arrived well packaged and in excellent condition. I will be back!

July 16, 2023
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Reply from Rebel Plants

We're overjoyed to receive your 5-star review! Knowing that our products have met your expectations is incredibly rewarding for us.

Thank you for your support, and we eagerly await the opportunity to serve you again. Izzy

Rated 5 out of 5 stars

Beautiful watering can

Beautiful watering can, looks amazing and keeps my plants happy :)
The Rebel Plants staff were also super helpful when I needed to change the address my order was sent to

June 28, 2023
Rated 5 out of 5 stars

A Top Class Company

Rebel Plants are obviously a dedicated and passionate team who care about their customers and what they think, want and need. Totally recommend this small business.

June 9, 2023
Rebel Plants logo

Reply from Rebel Plants

Thank you for your wonderful feedback! We're delighted that you were impressed by our service. We look forward to serving you again in the future. If you have any questions or require assistance, feel free to reach out at any time. Rebel Plants

Rated 5 out of 5 stars

Joy and happiness

My plant went missing in the post and has never arrived. Apparently RM had staffing issues in Byefleet, Surrey but this does not explain what happened to my Orchid. Rebel Plants have been great and the replacement is beautiful however having paid £6.99 for delivery RM has cost Rebel Plants a replacement which is so unfair

June 8, 2023
Unprompted review
Rebel Plants logo

Reply from Rebel Plants

Dear Diane,

Thank you for the wonderful 5-star review! We truly appreciate it.

Best regards,

Izzy
Rebel Plants

Rated 5 out of 5 stars

Great company

Great company. I ordered a large pot, which was dispatched quickly and packed very well to ensure it arrives in the perfect condition. I have never ordered anything before from this company. I am happy with the item.

May 30, 2023
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Reply from Rebel Plants

Thank you so much for taking the time to leave us a glowing 5-star review! We are absolutely delighted to hear that you had such a positive experience with our company.

Your kind words and appreciation mean the world to us. We strive to provide excellent products and exceptional customer service, and it is truly gratifying to know that we have succeeded in meeting your expectations. Your satisfaction is our ultimate goal, and your feedback reassures us that we are on the right track.

We are grateful for your support and for choosing us as your trusted provider. Should you ever have any further needs or questions, please don't hesitate to reach out to us. We are always here to assist you and ensure that you have the best possible experience with our products.

Once again, thank you for your wonderful review. It brightened our day, and we look forward to serving you again in the future.

Best regards,
Rebel Plants

Rated 5 out of 5 stars
Rebel Plants logo

Reply from Rebel Plants

Hello,

Thank you for the amazing 5-star review! We truly appreciate your support and kind words. We're thrilled that you had a positive experience with us. If you have any further needs, we're here to help.

Warm regards
Izzy

Rated 5 out of 5 stars

Highly recommended

Highly recommend this plant shop, quality of plants is impeccable, great dispatch and delivery times. All round great service.

May 15, 2023
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Reply from Rebel Plants

We can't thank you enough for the outstanding 5-star review! Your support and appreciation mean the world to us. We're delighted that you had such a positive experience with our company. If there's anything else we can assist you with, please don't hesitate to let us know.

Warm regards,
Rebel Plants

Rated 5 out of 5 stars

Great service

Quick delivery and plants were all healthy. Will use again.

May 14, 2023
Rebel Plants logo

Reply from Rebel Plants

Dear Michael,

Thank you for the wonderful 5-star review! We truly appreciate it.

Best regards,

Izzy
Rebel Plants

Rated 5 out of 5 stars

Very satisfied with my plants

Very satisfied with my plants, thanks.

May 8, 2023
Rebel Plants logo

Reply from Rebel Plants

We're thrilled to hear that you are very satisfied with your plants! Thank you for sharing your positive feedback. It's our pleasure to provide you with quality plants and ensure your satisfaction. If you ever need anything else, please don't hesitate to reach out.

Best regards,
Rebel Plants

Rated 5 out of 5 stars
Rebel Plants logo

Reply from Rebel Plants

Hello Marcus,

Thank you for your feedback regarding the well-packed delivery of your order. We're delighted to hear that your items arrived in excellent condition. Ensuring the safe and secure packaging of our products is a top priority for us.

If you have any further questions or need assistance in the future, please feel free to reach out.
izzy

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