Rebo Trampolines Reviews 

730
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Great trampoline - 8'x11' oval shape perfect for my son's long garden. Gives two little girls extra jump space. seems much bigger than their old 8' hexagonal. Not too difficult for two reasonably int... See more

Company replied

Rated 3 out of 5 stars

Boxes damaged on arrival, photos sent in. Looked like I’d received someone else’s returns without the goods being repackaged. Customer service offered an apology, nothing more. Goods thankfully in... See more

Rated 1 out of 5 stars

Appalling dispatch time and customer service . No responce to email , but did answer the phone after 22 mins of waiting! Strangely enough they could see my email immediately I mentioned it . Ite... See more

Rated 4 out of 5 stars

Parcels arrived one day earlier than anticipated, two days after purchase which was great, although one box had opened...nothing missing though which was fortunate. Easy to assemble, and so far lots... See more

Company replied

Company details

  1. Toy Store

Information provided by various external sources

Here at Rebo development and innovation never stops and we are constantly working on new product and categories, our most recent achievements include the Halo enclosure system & our Air Lock zip free enclosure entrance. We are extremely proud of our Safe Jump trampolines which were specifically developed for younger children and offer what we believe is the safest environment in the industry.


Contact info

3.6

Average

TrustScore 3.5 out of 5

730 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(730)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Quality Trampolines.

Website is a little tricky to navigate as the trampolines don’t show in the sections they should be in but the customer service team are fantastic. Then trampoline arrived fast and it’s fantastic, easy to put together and great quality.

So if you don’t mind spending a little more time trying to find the right trampoline then Rebo is a great choice.

March 28, 2020
Unprompted review
Rated 4 out of 5 stars

Brilliant trampoline

Brilliant trampoline, great quality, relatively easy to construct. Really pleased with it! Only improvement would be email confirmation of order and better tracking of delivery.

March 26, 2020
Unprompted review
Rated 2 out of 5 stars

Wrong item

Wrong item. Returning this was going to cost as much as the original cost of purchase.

March 22, 2020
Unprompted review
Rated 3 out of 5 stars

Boxes damaged on arrival

Boxes damaged on arrival, photos sent in. Looked like I’d received someone else’s returns without the goods being repackaged. Customer service offered an apology, nothing more.

Goods thankfully in okay condition, product is as expected. Purchase based on quality of product but sadly, the rest fell short.

March 22, 2020
Unprompted review
Rated 5 out of 5 stars

Ordered a spare part for my 10ft…

Ordered a spare part for my 10ft trampoline (enclosure support pole) to replace the one snapped during the recent storm as it was blown across the garden. It arrived promptly and fitted perfectly. Trampoline is also in great shape after 2 years of good use.

February 25, 2020
Unprompted review
Rated 5 out of 5 stars

Loved it .

Loved it .. had a problem at first with net been damaged .. sorted it straight out and give me a freebie all took 3 days from first call .. 1st class .. had it up in 2 storms anchor kit didn’t budge . Bouncing mat very good and net and other items perfect. No messing about .. but the safety mat that goes round is a bit thin

February 18, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Had the central fibreglass rods on my daughters trampoline break in a storm. Placed an order for replacements but initially the entire net was sent instead. This was promptly rectified with the correct part being dispatched and the company kindly allowed me to keep the net as a spare. Excellent all round service.

February 8, 2020
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines


Hello Steve,

Thank you very much for you review.
We are so glad our team were able to work to help you :-)

Kind Regards
OutdoorToys

Rated 1 out of 5 stars

Poor quality trampoline and customer service

I have bought a rebo base trampoline 12 foot and despite paying the Rebo assembly service I have gone through 3 mats and countless springs and what’s worse have had v poor customer service.
U have spent over £250 getting the trampoline repsrung and remarked which considering I have had the trampoline 2 and a half years is appalling

As per your comment one of the 3 mats I have was sent as a ‘gift’ but this was only after waiting 2 months for parts to repair the trampoline and experiencing the worse level of customer service on a do called premium product.

January 31, 2020
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Dear Tim,

I am very sorry you feel you have not received good customer service.

You mention that you have had to replace the mats three times, which I am sorry for, but we have replaced these for you and previously sent a free gift as a good will gesture.

I can see that you purchased new springs; unfortunately you ordered for a 12ft Air Launch and not the 12ft Base Jump. Understandably you wish to return these as they are not correct, but we do not offer free returns on unwanted goods.

If you wish to discuss this further, please e-mail us at info@outdoortoys.co.uk

Kind Regards
OutdoorToys

Rated 5 out of 5 stars

Absolutely love the look of the…

Absolutely love the look of the trampoline. Really classy looking. Both daughters do trampolining so needed a bouncy trampoline. they both think it is great. Enclosure was ripped but very quickly sorted out. Would definitely recommend.
Thanks

January 7, 2020
Unprompted review
Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. They helped me select the correct item. Once purchased online it was delivered within a couple of days. Really glad we chose a REBO trampoline.

December 24, 2019
Unprompted review

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