Rebo Trampolines Reviews 

730
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Great trampoline - 8'x11' oval shape perfect for my son's long garden. Gives two little girls extra jump space. seems much bigger than their old 8' hexagonal. Not too difficult for two reasonably int... See more

Company replied

Rated 3 out of 5 stars

Boxes damaged on arrival, photos sent in. Looked like I’d received someone else’s returns without the goods being repackaged. Customer service offered an apology, nothing more. Goods thankfully in... See more

Rated 1 out of 5 stars

Appalling dispatch time and customer service . No responce to email , but did answer the phone after 22 mins of waiting! Strangely enough they could see my email immediately I mentioned it . Ite... See more

Rated 4 out of 5 stars

Parcels arrived one day earlier than anticipated, two days after purchase which was great, although one box had opened...nothing missing though which was fortunate. Easy to assemble, and so far lots... See more

Company replied

Company details

  1. Toy Store

Information provided by various external sources

Here at Rebo development and innovation never stops and we are constantly working on new product and categories, our most recent achievements include the Halo enclosure system & our Air Lock zip free enclosure entrance. We are extremely proud of our Safe Jump trampolines which were specifically developed for younger children and offer what we believe is the safest environment in the industry.


Contact info

3.6

Average

TrustScore 3.5 out of 5

730 reviews

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3.6

All reviews

(730)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Great trampoline, easy to assemble and kids love it

Great trampoline, the kids love it (girls aged 12 and 15!)
We have the massive one (14ft) they have had a few friends on there and there was plenty of room to jump safely and hangout.

It feels robust and safe, and that it will last us a few seasons with good care.

It was reasonably easy to assemble, if you can follow visual instructions... No written english instructions were provided which would have been even better.
One tip is.. don't lose any of the small screws or washers as there are only just enough for the trampoline. I lost two washers, they are tiny and got lost in the grass as we were assembling, but luckily my husband had similar sized small ones to replace them. we could have had a few spare screws and washers which would mean we wouldn't have to worry so much.

Great product, great delivery and online communication.

October 7, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent trampoline!

So, so happy with this trampoline! We ordered the 10ft Rebo Base Jump trmapoline and its brilliant. Construction is strong, robust and feels like good quality. The "bounce" is excellent too. Was very very easy to put together too. I did it by myself (nearly 40 year old, fit guy) and had no issues at all.

Highly recommended!

October 3, 2019
Unprompted review
Rated 1 out of 5 stars

I had multiple issues with the…

I had multiple issues with the trampoline, sadly. Firstly, it was missing 2 springs. These had to be sent out and took three days. Then we discovered that one of the parts was faulty and had to wait three days for this to be sent out. Such a shame.

September 18, 2019
Unprompted review
Rated 5 out of 5 stars

Good item

Good item, fairly easy to assemble, a few confusing confirmation emails (in a different company name) but all got sorted.

September 15, 2019
Unprompted review
Rated 1 out of 5 stars

We bought a Rebo trampolines 4 years…

We bought a Rebo trampolines 4 years ago and the springs started snapping, which resulted in my daughter badly hurting her leg as she was bouncing when the springs broke. The trampoline was covered when not used and the springs were not rusty. Despite this and the fact the trampoline was only used by children, the springs snapped. We ordered springs to replace the broken springs as no compensation for the broken springs was offered by Rebo. When we received the order, we only received part of the order and the springs we received were not the right ones. I wouldn't buy Rebo again as the trampoline at a cost of over £300, we did not expect to break within 3-4 years

September 14, 2019
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Hi Elizabeth,
I am sorry to read your review. Please can you contact Emma at Rebo to get this resolved.
Our apologies

Rated 1 out of 5 stars

Sorry to give one star

Sorry to give one star. have ordered 4 items over the last three years and not once has it gone right and I have had to spend a lot of my time chasing up and doing someone else's job.
Latest order, two new springs..."where are they"???

September 10, 2019
Unprompted review
Rebo Trampolines logo

Reply from Rebo Trampolines

Hello, I am so sorry to read this review.
Please contact Emma at Rebo and she will happily resolve this for you.

Rated 5 out of 5 stars

Excellent service from the company and…

Excellent service from the company and the courier.
Not yet put together but it all looks to be all present.
Very good quality for the trampoline.
I have had one in my garden for two years with no problems.
I purchased the ladder separately on the first one, very good quality on Amazon, The Rebo ladder though adequate, not quite up to the quality of the trampoline.
This one is for my grandson.

August 25, 2019
Unprompted review
Rated 4 out of 5 stars

Part arrived very quickly, faulty metal pole

Part arrived very quickly. I thought I might get it free as the trampoline was only just over 12 months old and the metal part in question (One of the Halo 11 Enclosure poles) split were the pole is attached to the base. Checked all the other poles and found another one starting to fracture in the same place. Seems to be a question of metal fatigue in this one place.
Boys love the trampoline and play on it most days.

August 7, 2019
Unprompted review
Rated 5 out of 5 stars

Just what I wanted.

Delivered earlier than expected, all items were present and correct. The trampoline was straight forward to assemble, I mainly did it on my own with a helping hand from my slightly excited kids. I am really pleased with it so far as too are they. Hopefully I will still feel the same in 6 months, a years time. If you have to have a ugly trampoline in the garden to keep the kids amused, then this one doesn't look too bad.
I got the ladder too, which is essential for a 5 year old.

August 7, 2019
Unprompted review
Rated 1 out of 5 stars

Awful customer service

The customer service is awful. You can only speak via email, and this takes a couple of times before you receive a response! The website is difficult to navigate and find what your looking for, which resulted in me ordering the wrong replacement part! This has now cost me £13 to return. The part was sent over a week ago, and although, I have sent numerous emails, I am still waiting for a refund. I will never use this company again.

August 6, 2019
Unprompted review

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