Great trampoline - 8'x11' oval shape perfect for my son's long garden. Gives two little girls extra jump space. seems much bigger than their old 8' hexagonal. Not too difficult for two reasonably int... See more
Company replied
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Great trampoline - 8'x11' oval shape perfect for my son's long garden. Gives two little girls extra jump space. seems much bigger than their old 8' hexagonal. Not too difficult for two reasonably int... See more
Company replied
Boxes damaged on arrival, photos sent in. Looked like I’d received someone else’s returns without the goods being repackaged. Customer service offered an apology, nothing more. Goods thankfully in... See more
Appalling dispatch time and customer service . No responce to email , but did answer the phone after 22 mins of waiting! Strangely enough they could see my email immediately I mentioned it . Ite... See more
Parcels arrived one day earlier than anticipated, two days after purchase which was great, although one box had opened...nothing missing though which was fortunate. Easy to assemble, and so far lots... See more
Company replied
Here at Rebo development and innovation never stops and we are constantly working on new product and categories, our most recent achievements include the Halo enclosure system & our Air Lock zip free enclosure entrance. We are extremely proud of our Safe Jump trampolines which were specifically developed for younger children and offer what we believe is the safest environment in the industry.
Henfaes Lane, SY21 7BE, Welshpool, United Kingdom
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A great product. Easy to order, went together easily and my kids love it, they haven't been off it for a month.
Pete
Excellent trampoline, my daughter loves it .it has such a great bounce. Well worth the money.
Great trampoline at great price. Worth the extra compared to other makes.
A really superior trampoline. We love it. 4 weeks in. Assembly took one person 4 hours.. with some beer thrown in.
Very good - postage to our location was higher than expected but otherwise very happy
Ordered a trampoline on a Tuesday for a free Thursday delivery which was perfect for my sons 8th birthday on the Sunday in that I would have plenty of time to build it. Upon checkout it said that the delivery would then be £25.00 but without saying why. On Wednesday I still hadn’t received a confirmation e-mail so I called Rebo to make sure my order went through which it had but only to be informed that delivery would now be Friday which was still OK. Tracking number didn’t come through until I had contacted Rebo again to ask for it. I tried to track the delivery which was coming with XDP however the information from the courier didn’t give me any clue as to when or if the trampoline would be delivered on Friday. I tried calling XDP only to get an automated message to say that tracking couldn’t be done on the phone but only on their online chat via their website. I waited for 1.5 hours in a queue but to no avail and then another hour later on Friday afternoon but still no luck. Today being Monday I managed to track the delivery as being between 09.15 and 11.15 this morning but as I type this at 21.30 on Monday night I am still none the wiser as to where my sons birthday present is with absolutely zero communication from Rebo or their selected courier. To be continued.......
Arrived on time, good condition, fitted together easily enough, looks good, kids love it.
Delivered on time. Delivery driver was very pleasent and extremely courteous.
Trampoline seems solid and exactly what we wanted. Children have really enjoyed it.
We got base unit as a replacement and finally got it into place at the
weekend, excellent value and would recommend this company to all my family and friends.
Had a swing for our 5 year old daughter, great product, she loves it, would recommend to anyone. Only complaint was the delivery, no 'hello' or 'goodbye', just a 'sign here'..... Bit rude really.
Product was great tho!
Excellent, sturdy, stylish trampoline. Easy to build. Fast delivery. Our 9 year old son is very happy!!
Still have not received this I got sent wrong item and still waiting for the right one to be sent 😡😡😡
Good all round. Delivered on time. Easy construction and good quality workmanship and off course great fun for both us grandparents and the grandkids alike
Ordered on line ..delivered two days later ..in time for my granddaughter birthday..great customer service ..would definitely recommend to a friend
Poor despatch & poor service to rectify. Ordered in plenty of time for my daughters birthday however they did not despatch the item. I called to ask where it was after the delivery date stated when I ordered had then passed only to be told it hadn't been despatched. I asked for immediate dispatchment as it was my daughters birthday in 2 days, only to be told they would but can't do overnight delivery due to size of the item. Offered no assistance to get it to me in time. However they still didn't dispatch the item until a day after my daughters birthday (2 days after my call) and then it was delivered the next day. So overnight delivery was possible. We had a very disappointed daughter on her birthday. I will not order from them again.
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