Rebo Trampolines Reviews 

730
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Great trampoline - 8'x11' oval shape perfect for my son's long garden. Gives two little girls extra jump space. seems much bigger than their old 8' hexagonal. Not too difficult for two reasonably int... See more

Company replied

Rated 3 out of 5 stars

Boxes damaged on arrival, photos sent in. Looked like I’d received someone else’s returns without the goods being repackaged. Customer service offered an apology, nothing more. Goods thankfully in... See more

Rated 1 out of 5 stars

Appalling dispatch time and customer service . No responce to email , but did answer the phone after 22 mins of waiting! Strangely enough they could see my email immediately I mentioned it . Ite... See more

Rated 4 out of 5 stars

Parcels arrived one day earlier than anticipated, two days after purchase which was great, although one box had opened...nothing missing though which was fortunate. Easy to assemble, and so far lots... See more

Company replied

Company details

  1. Toy Store

Information provided by various external sources

Here at Rebo development and innovation never stops and we are constantly working on new product and categories, our most recent achievements include the Halo enclosure system & our Air Lock zip free enclosure entrance. We are extremely proud of our Safe Jump trampolines which were specifically developed for younger children and offer what we believe is the safest environment in the industry.


Contact info

3.6

Average

TrustScore 3.5 out of 5

730 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.6

All reviews

(730)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great product

A great product. Easy to order, went together easily and my kids love it, they haven't been off it for a month.

Pete

June 17, 2019
Unprompted review
Rated 2 out of 5 stars

Late/non-delivery

Ordered a trampoline on a Tuesday for a free Thursday delivery which was perfect for my sons 8th birthday on the Sunday in that I would have plenty of time to build it. Upon checkout it said that the delivery would then be £25.00 but without saying why. On Wednesday I still hadn’t received a confirmation e-mail so I called Rebo to make sure my order went through which it had but only to be informed that delivery would now be Friday which was still OK. Tracking number didn’t come through until I had contacted Rebo again to ask for it. I tried to track the delivery which was coming with XDP however the information from the courier didn’t give me any clue as to when or if the trampoline would be delivered on Friday. I tried calling XDP only to get an automated message to say that tracking couldn’t be done on the phone but only on their online chat via their website. I waited for 1.5 hours in a queue but to no avail and then another hour later on Friday afternoon but still no luck. Today being Monday I managed to track the delivery as being between 09.15 and 11.15 this morning but as I type this at 21.30 on Monday night I am still none the wiser as to where my sons birthday present is with absolutely zero communication from Rebo or their selected courier. To be continued.......

June 3, 2019
Unprompted review
Rated 5 out of 5 stars

No complaints

Delivered on time. Delivery driver was very pleasent and extremely courteous.
Trampoline seems solid and exactly what we wanted. Children have really enjoyed it.

May 30, 2019
Unprompted review
Rated 4 out of 5 stars

Swing

Had a swing for our 5 year old daughter, great product, she loves it, would recommend to anyone. Only complaint was the delivery, no 'hello' or 'goodbye', just a 'sign here'..... Bit rude really.
Product was great tho!

May 29, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, sturdy, stylish trampoline. Easy to build. Fast delivery. Our 9 year old son is very happy!!

May 20, 2019
Unprompted review
Rated 5 out of 5 stars

Good all round

Good all round. Delivered on time. Easy construction and good quality workmanship and off course great fun for both us grandparents and the grandkids alike

May 19, 2019
Unprompted review
Rated 2 out of 5 stars

Ordered in plenty of time for my…

Poor despatch & poor service to rectify. Ordered in plenty of time for my daughters birthday however they did not despatch the item. I called to ask where it was after the delivery date stated when I ordered had then passed only to be told it hadn't been despatched. I asked for immediate dispatchment as it was my daughters birthday in 2 days, only to be told they would but can't do overnight delivery due to size of the item. Offered no assistance to get it to me in time. However they still didn't dispatch the item until a day after my daughters birthday (2 days after my call) and then it was delivered the next day. So overnight delivery was possible. We had a very disappointed daughter on her birthday. I will not order from them again.

May 10, 2019
Unprompted review

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