Reboxed® Reviews 2,440

Great experience with reboxed. No issues with phone. Excellent customer service.

Extremely satisfied; you can trust this seller. Phone is amazing like brand new.

Very smooth and easy process. Although my phone was downgraded from good to.poor condition,I still received what I thought to be a good price.Within an hour or so of agreeing to price,I received the money.
Very impressive

Phone arrived faulty, sent it back like they said using the postage label they provided.(end of February) After 2 weeks with no refund I emailed asking about it and they said it had not been received. They have started a claim with Royal Mail which can take up to 30 days on top of the over 2 weeks I have already waited.

Under the Consumer Rights Act 2015, as they provided the return label and arranged the courier, the risk of loss or delay in transit is on the seller, not consumer. The CRA requires them to provide a refund in an acceptable timeframe in these circumstances and you cannot withhold it indefinitely, while waiting for Royal Mail’s investigation outcome.

I try to explain my consumer rights to them I get the same generic response saying ’wait’.

Would not recommend buying from here

I ordered a refurbished smartphone for my wife. It arrived 2 days later in excellent condition and very well packaged. My wife is very pleased with it and I shall certainly be looking at Reboxed when I next change my phone.

Terrible experience with Reboxed. I returned a faulty phone over a month ago that wouldn’t even turn on, so I couldn’t reset it or fully disconnect my Apple ID (it still shows “erase pending”). I explained everything, but they’re refusing to refund me even though they’ve had the phone for weeks. Customer support is unhelpful and just repeats the same responses. Would not recommend.

Bought 2 phones for Xmas presents. They came quickly and the quality was impressive.

Superb service from Reboxed. From entering my details to receiving payment, the process was faultless. I received my payment less than an hour after they confirmed receipt of the phone and the agreed offer price paid in full. Excellent and reliable customer service. 100% recommended. 💯

i placed a order with reboxed a few months back now,the phone turned up easy to swap over from my old phone but didn't come charged at 80% at all and when i changed it up it didn't keep its charge and did charge up that well either unfortunately,customer service wasn't helpful very difficult to have any communication with anyone,i sent the phone back.

Easy to order. Great value and excellent quality refurbished phone.

Fundamentally, it's your ethos, that got me straight away. Yes, my old phone was broken and I needed an urgent replacement ... but those weren't the only criteria that I care about. Affordable and reliable were on the list, but to find reconditioned with a guarantee, stylish with trees being planted as a counterbalance - fantastic. the whole buying a new phone process was how it should be, efficient, eco and a trusted purchase. Thank you, Reboxed. I know where to come next time ...

I'd never bought a used phone before and was nervous - but actually it's a really sensible, affordable and easy way to upgrade a phone.

The phone itself arrived in perfect condition and you'd never know that it had a previous owner. Don;'t think I'll ever buy new again.....

Good value used iPhone in very good condition as described and still working as new several months later

UPDATE: Still unresolved – now escalating further.

It has now been over 7 days since my last formal correspondence and I have received no meaningful response from Reboxed.

The situation remains unchanged – I have not received the iPhone 14 Pro Max, and the “signature” provided as proof of delivery is not mine. Despite this, the company continues to avoid taking responsibility.

I have now been left with no choice but to escalate this matter. A formal Letter Before Action is being issued, and the dispute has been raised with Klarna to prevent any payment being taken for goods that were never delivered.

Due to the prolonged delays, repeated failed deliveries, and the time and stress caused by this situation, I am now seeking compensation in the region of £100–£150 for the inconvenience and poor handling of this matter.

This has gone far beyond a simple delivery issue and reflects a serious lack of accountability.

I will update this review again following the outcome.

I’m extremely disappointed with the service I’ve received.

I returned my item and have provided full proof of postage and tracking, which shows the parcel has been stuck in transit since March 15 with no updates. Despite this, the company is refusing to issue my refund and is instead delaying the process while they “investigate” with their courier.

Under the Consumer Rights Act 2015, I have fulfilled my obligation by returning the item and providing proof of postage. Any issue with the courier is the company’s responsibility—not mine. Customers should not be left out of pocket because of delivery issues outside of their control.

This has been unnecessarily stressful and time-consuming, and the lack of accountability is unacceptable. I am now being forced to escalate this further to recover my money.

I strongly urge the company to resolve this immediately and issue my refund without further delay.

I would advise others to be cautious when purchasing, as returns and refunds may not be handled fairly if something goes wrong.
Order#39152

Will Edit with a update

They approved my return and I sent them the phone back and it’s over two weeks and I still haven’t got my money back!!

Easy to search through items. Descriptions are clear and know exactly what I'm buying. Regularly updated throughout the process. Item received exactly as described. Not had any issues after purchase. Very happy with the service.

I ordered a phone just before the weekend and then 2 hours later sent an email to cancel the order even before it was processed and despatched.

The order was still sent and even after I explained the situation in a further email and was told a full refund would be processed £10 was still deducted from my refund amount along with the Tech Check Fee !

Unfortunately this will be the first and last time using this company

The phone arrived and looked brand new. Considering I never picked highest level of phone condition. it blew me away. Battery lasts all day too.