Reboxed® Reviews 2,440

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 885 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as being in excellent condition, sometimes even like new, and offering great value for money. Many appreciate the quick delivery service and the overall positive experience with customer service, highlighting the efficiency and ease of the purchasing process. However, some customers also noted issues with product functionality, such as phones stopping working or having poor battery life. There were also occasional problems with delivery, including lost packages or delays, and some people experienced difficulties with the return process for faulty items.

What people talk about most

Product

Customers consistently note positive experiences with product quality and condition. Many reviewers are... See more

Quality

Users describe positive interactions with quality. Many customers are very pleased with the excellent... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery, with some... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight excellent customer... See more

Price

Reviewers mention positive feedback about price. Many customers appreciate the significant savings, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with the service I received. Phone as described and arrived quickly in great packaging with a sweet treat 🙂. Taken a star off for the website, as I feel this wasn't clear in looking at specific... See more

Rated 4 out of 5 stars

Fast next day shipping, great unboxing experience unlike any other company. Free microfibre cloth, cable and sweets. The returns aren't too great.

Company replied

Rated 4 out of 5 stars

service was brilliant, the product I received was disappointing but they honoured the warranty and gave me a full refund and a choice of replacement, shout out to Rachelle! thanks

Company replied

Rated 5 out of 5 stars

My phone arrived in top condition, nicely packed so it felt like new. Now several months later, I am still very much happy with my phone, enjoying the excellent battery life and overall power of a new... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent condition and value for money!

My phone arrived in top condition, nicely packed so it felt like new. Now several months later, I am still very much happy with my phone, enjoying the excellent battery life and overall power of a newer device while knowing I got it at a bargain while helping reduce electronic waste. A win all the way around!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Loyal customer

I've purchased from Reboxed on several occasions and the experience has always been excellent. Quality tech, excellently packaged and flawless delivery.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality phone was exactly as…

Great quality phone was exactly as described on the website.
Great value for money compared to buying a new phone plus helping the environment.
Finally great customer service from start to finish.
Definitely 5 star from me👍

December 10, 2025
Unprompted review
Rated 3 out of 5 stars

Exactly as described

The phone was exactly as described and justified recycling. I liked the way the phone was carefully packaged and the prompt delivery.

I welcome the efforts to plant to replace what we waste with packaging.

February 13, 2026
Unprompted review
Rated 4 out of 5 stars

Samsung S25 ultra,excellent condition

excellent phone condition, fast delivery, and good value

I recently bought a Samsung S25 Ultra from Reboxed and honestly, I’m beyond impressed. The phone arrived much quicker than I expected and was packaged beautifully. When I opened it, it looked absolutely brand new ,with a case, not a single scratch, and everything works perfectly.
The performance is amazing, the camera quality is outstanding, and the battery life is just as good as a new phone. You honestly wouldn’t even know it’s refurbished.
What I really loved is the value for money getting such a premium phone at a better price while also helping the environment is a win win.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Professional company & excellent service

Although there was a technical issue online at ordering (I ordered twice because of a banking glitch), Reboxed refunded me in full & my iPhone was received very promptly 👌
A really professional company to work with. Thank you.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I visited the website and got a very favourable preliminary quote for my phone. I sent off my phone and once they received it, later that day I received the full amount that was originally quoted. Highly recommended.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

Still awaiting refund for faulty phone

My purchased phone was faulty and duly returned. I was refunded £16 for the trade in phone, which it seems the returned faulty phone was mistaken for, despite being a totally different phone. I have contacted Customer services via the online form that I received no response to and then by email on 27th February, 6th March and 10th March and still have no response for Order #36921. I remain out of pocket to the value of £178.62.

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Smooth process, highly accurate description of product and condition, well packaged and quick delivery

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

What can I say about Reboxed

What can I say about Reboxed? How about, it's easy. My daughter wanted a sim free iPhone 16 Pro Max but seeing as Apple had non in stock, as they'd brought out the iPhone 17, we had to start searching on used sites. Found Reboxed which had good reviews, had a great eco friendly focus, a decent warranty and 14 days returns policy. The price was good so decided to purchase a pristine model from them. Phone came quickly, well packaged and the pristine description was spot on. Another useful thing was the various payment options. Overall a very easy and enjoyable experience, I'll be buying from them again in the future.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

First class service

It was all so easy, I did it through my provider Smarty and I'm so pleased with my phone and at such an affordable price. I was thrilled at the presentation, all boxed up like new. I will definitely recommend Reboxed to friends and family.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

The phone got lost in the post

The phone got lost in the post. It was supposed to be a Christmas gift and we had to go hunting for another a couple of days before Christmas. The refund didn’t come through straight away, so I had to lend money to get it, and it was more expensive in the shop.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased IPhone 13

Purchased IPhone 13 for my son’s Christmas present. Phone arrived in good time, great condition for a great price.

December 19, 2025
Unprompted review

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