Rebus - Trusted Mortgage Advice Reviews 512

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness, professionalism, and positive attitude, making the mortgage process feel smooth and straightforward. The service provided is consistently described as excellent, with people appreciating the clear explanations, quick response times, and constant updates throughout the journey. Reviewers often highlight the personalized approach and the team's dedication to making complex situations manageable, even going the extra mile to secure favorable outcomes. Some customers also mentioned that the team provided significant support and reassurance during stressful times, particularly when dealing with unhelpful estate agents or difficult processes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending the... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the consistent support and responsiveness... See more

Response time

Customers had positive experiences with response times, consistently reporting prompt replies and excellent... See more

User experience

Users describe positive interactions with the user experience, often highlighting how simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So toady I finally got the keys to my house, I really want to thank Lee my mortgage broker for helping me get a mortgage when I lost hope, I thought I wasn't going to get a mortgage after being reject... See more

Company replied

Rated 5 out of 5 stars

Great experience with this mortgage advisor team. They are always quick to reply, provide clear and detailed explanations, and keep you updated in real time throughout the process. If there’s anythi... See more

Company replied

Rated 5 out of 5 stars

Being first time buyers we were new to this whole experience. We were recommended rebus and I’m so glad we were. Lee was our broker and Abbie was always there to help us too. Both very professional... See more

Company replied

Rated 5 out of 5 stars

We used Rebus again for our remortgage and again very impressed. Neezam talked us through our options and helped us secure a new fixed deal literally a couple of hours before it went off the market. H... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Life Insurance Agency

Written by the company

Rebus is a dedicated financial advising firm that works to provide all our clients with the highest-quality mortgage advice and ensure that you are fully protected so you can keep up with repayments on your mortgage. Based in Cambridgeshire, we operate throughout the UK, we help our clients in various ways, including face-to-face and on the phone depending on their circumstances. We pride ourselves on our expertise in the mortgage market. Our strong banking relationships ensure high success rates and products for every client.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Ben helped me purchase my first home

Ben helped me purchase my first home. I ll be grateful forever to Ben and his team, definitely recommend

June 16, 2023
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Dear Tunhin,

Thank you so much for your 5 star review, we really appreciate your feedback! Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

As contractors with not the best credit…

As contractors with not the best credit rating we were really unsure of how to get a remortgage for home improvements. Our research pointed to Rebus and we weren't let down. Nadine & Joy were fantastic, knowledgeable, helpful and patient. Despite all the extra bank holidays in May we got a great remortgage offer within a month. Incredible! Thanks Guys!

June 8, 2023
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Reply from Rebus - Trusted Mortgage Advice

Dear J&P,

Thank you so much for your 5 star review! We are so glad to hear you were impressed by our 'knowledgable' team. Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Couldn't of asked for better!

Couldn't of asked for better. Felt totally supported throughout our time with Rebus. Would recommend to anyone! We will be using Rebus for all of our future endeavours.

April 27, 2023
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Dear Mrs JM,

Thank you so much for your review! We are so glad to hear you felt supported by our team and would recommend us to others. Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

Rated 5 out of 5 stars
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Aliysha,

Thank you so much for your 5 star review, we really appreciate your feedback!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Very friendly and supportive and…

Very friendly and supportive and professional

June 15, 2023
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Reply from Rebus - Trusted Mortgage Advice

Dear Sunday,

Thank you so much for your 5 star review, we really appreciate your feedback! Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Great service

Great service, always available and clear communication.

Look forward to working with the team again.

Many thanks

February 24, 2023
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Reply from Rebus - Trusted Mortgage Advice

Dear BM,

Thank you so much for your 5 star review, we really appreciate your feedback! Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

excellent experience

excellent experience

Ben was a very active advisor. We were able to progress things very quickly We had multiple meetings where he explained things thoroughly. We are first time buyers and we received great guidance and advice. I would recomment Ben and Rebus to my NHS colleagues, as he understood the atypical NHS pay structure.

June 12, 2023
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Reply from Rebus - Trusted Mortgage Advice

Dear customer,

Thank you so much for your 5 star review. We really appreciate your kind words and are so pleased to hear you would recommend us to others!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Super service

Ben was great from the get go. Always clear with his advice, instructions and next steps. Erika's weekly updates were a great help. Ben could be trusted blindly with arranging our mortgage and financial protection.

May 25, 2023
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Dear Mrs JM,

Thank you so much for your 5 star review. We really appreciate your feedback and are so pleased to hear you have been impressed by our team! Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Once again, they’ve nailed it!

Once again, these guys have nailed it. I don’t even consider using any one else or even tackling it on my own as they’re the experts. There’s no doubt in my mind that I’ll just continue using these for as long as I have a mortgage. Lee is very professional and says it how it is and Joy is a great support working alongside him to ensure that you needs are met. You’d be daft to not use this company to help with your mortgage! Thanks again Lee & Joy!

May 22, 2023
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Reply from Rebus - Trusted Mortgage Advice

Dear Matt,

Thank you so much for your 5 star review! We really appreciate your feedback and are so pleased to hear you felt supported by our team. Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Lee and his team break everything down…

Lee and his team break everything down so it’s easy to digest. The team keep you in the loop along the whole process and put us at ease. They were able to answer all of our questions by phone or email extremely promptly. Highly recommend this company.

May 14, 2023
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Reply from Rebus - Trusted Mortgage Advice

Dear Claire,

Thank you so much for your 5 star review. We are so glad to hear you felt supported by our team and would recommend us to others!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Neezam And Joy were absolutely amazing

Neezam And Joy were absolutely amazing, they looked at our Mortgage and found us the best deal available at the time, not only did they lock this deal in for us but due to the timeframe we had to remortgage Neezam also reviewed the deal we had originally and reprocessed it for us to save us even more money closer to our deadline, we did not ask for this to be done and was all part of the service, we felt valued as customers and the service was excellent, will always come back to use their services.

April 4, 2023
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Dear Ricky,

Thank you so much for your 5 star review! We really appreciate your feedback and are so pleased to hear you have been impressed by our team and 'felt valued as customers'. Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Very clear and helpful

Nadine have been so helpful in the whole process. Highly recommend to first time buyers!

May 2, 2023
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Reply from Rebus - Trusted Mortgage Advice

Dear Sophie,

Thank you so much for your review! We are so pleased to hear you felt our team were 'so helpful' and would recommend us to others.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Rebus just made everything so easy!

Our 5 year fixed term mortgage was coming to an end at the end of April 2023. Not only this, we also were wanting to clear our Help2Buy equity loan we took out in 2018 when we purchased our house.

The thought of having both come up at the same time was filling us with dread. Especially as we'd heard so many horror stories about how difficult it was to deal with Target (the H2B people)

We reached out to Neezam, completely clueless on where to even start. Immediately we felt reassured and the pressure was lifted in an instant.

Neezam & his team literally took care of everything! We provided them with what they needed and they look care of the rest. Keeping us up to date regularly, every single step of the way and even saving us the best part of £18k over a 5 year period.

A big shout out to Joy too, who was equally as awesome.

We completed on our remortgage today and the H2B has been cleared in full.

Rebus really do make the daunting process of remortgaging easy.

We will be back in a few years time when our new fixed term comes to an end. Rebus, you have a customer in us for life!

Thank you for everything.

May 2, 2023
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Laura,

Thank you so much for your detailed 5 star review! We really appreciate your feedback and are so pleased to hear you have been impressed by our team who 'took care of everything'. Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! Both Joy and Neezam make you feel like the only clients they are working with, from replying very quickly to making time in non working hours to help with the process! I can’t recommend them enough

March 15, 2023
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Reply from Rebus - Trusted Mortgage Advice

Dear Ruby,

Thank you so much for your review! We are so pleased to hear you were impressed by the 'fantastic service' and would recommend us to others!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Lee & Joy exceeded all our expectations

Rebus helped us to find a mortgage to buy our first full ownership house (we didn't think this was achievable just yet). Lee was super helpful in talking us through all our options and managed to exceed all our expectations in terms of timings, communication and what we could achieve whilst also making us feel really comfortable when discussing something so personal.

Joy & Lee have made the process so easy for us. They always provide us with information in a timely manner and are constantly pushing the process forward for us with our best interests in mind. We are able to ask any questions we need and feel supported throughout obtaining our full mortgage offer. We would recommend them to anyone and we will definitely use Rebus again in future when it comes to remortgaging.

April 26, 2023
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Reply from Rebus - Trusted Mortgage Advice

Dear Harriet,

Thank you so much for your 5 star review! We really aprpeciate your kind words and are so pleased to hear you could recommend us to others.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Understood my need

Understood my need, urgency and what i could have as a single person trying to make her way through a rough abusive dmdivorce.

April 18, 2023
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Reply from Rebus - Trusted Mortgage Advice

Dear Helen,

Thank you so much for your review! We are so pleased to hear you felt supported by our team who understood your needs.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Highly recommend

Highly recommend Neezam and Lee to anyone looking for a mortgage, especially first-time buyers.

March 27, 2023
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Alex,

Thank you so much for your 5 star review! We really appreciate your feedback!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

The best EVER!

We are first time buyers and we’re pretty clueless with all things buying a house. I originally messaged Nadine via Facebook just to see if she could help us and from the minute I sent the message Nadine has been amazing! We honestly don’t know what we would have done without her. So patient. So understanding and just SO lovely. I would recommend her to anyone, especially first time buyers as she just helps you understand every stage of buying. Things that haven’t even related to her job, she has still helped us with. Later In the process we have also had Joy help us. She has assisted a lot with our solicitors and between them I actually feel like they’ve done everything for us. They are honestly great. No matter what they are both always on the other end of a phone ready to help or answer questions. We wouldn’t have coped without them! A massive thanks to them both!

February 13, 2023
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Reply from Rebus - Trusted Mortgage Advice

Dear Abbie,

Thank you so much for your detailed 5 star review! We really appreciate your feedback and are so pleased to hear you have been impressed by our team and would recommend us to others. Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

What a amazing service lee and joy have…

What a amazing service lee and joy have done for me again without a doubt friendly and professional such a pleasure using
Rebus mortgage advice can’t recommend them enough thanks again lee

Rob and Carmela

March 28, 2023
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Rob & Carmela,

Thank you so much for your 5 star review! We really appreciate your feedback and are so pleased to hear you have been impressed by our 'friendly and professional' team. Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

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