Rebus - Trusted Mortgage Advice Reviews 512

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness, professionalism, and positive attitude, making the mortgage process feel smooth and straightforward. The service provided is consistently described as excellent, with people appreciating the clear explanations, quick response times, and constant updates throughout the journey. Reviewers often highlight the personalized approach and the team's dedication to making complex situations manageable, even going the extra mile to secure favorable outcomes. Some customers also mentioned that the team provided significant support and reassurance during stressful times, particularly when dealing with unhelpful estate agents or difficult processes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending the... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the consistent support and responsiveness... See more

Response time

Customers had positive experiences with response times, consistently reporting prompt replies and excellent... See more

User experience

Users describe positive interactions with the user experience, often highlighting how simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So toady I finally got the keys to my house, I really want to thank Lee my mortgage broker for helping me get a mortgage when I lost hope, I thought I wasn't going to get a mortgage after being reject... See more

Company replied

Rated 5 out of 5 stars

Great experience with this mortgage advisor team. They are always quick to reply, provide clear and detailed explanations, and keep you updated in real time throughout the process. If there’s anythi... See more

Company replied

Rated 5 out of 5 stars

Being first time buyers we were new to this whole experience. We were recommended rebus and I’m so glad we were. Lee was our broker and Abbie was always there to help us too. Both very professional... See more

Company replied

Rated 5 out of 5 stars

We used Rebus again for our remortgage and again very impressed. Neezam talked us through our options and helped us secure a new fixed deal literally a couple of hours before it went off the market. H... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Life Insurance Agency

Written by the company

Rebus is a dedicated financial advising firm that works to provide all our clients with the highest-quality mortgage advice and ensure that you are fully protected so you can keep up with repayments on your mortgage. Based in Cambridgeshire, we operate throughout the UK, we help our clients in various ways, including face-to-face and on the phone depending on their circumstances. We pride ourselves on our expertise in the mortgage market. Our strong banking relationships ensure high success rates and products for every client.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ben is Amazing!!

As first time buyers we were nervous and unsure how the process works. We came across Rebus online and thought we would enquire. We spoke to a lovely gentleman called Ben and now 2 months later our mortgage has been accepted. We can’t thank Ben enough he truly is amazing at what he does and I would recommend him to anyone. He was so attentive and helpful and always there if we needed him even if he wasn’t at work! We were so lucky to have him help us and the whole process has just been so smooth, quick and stress free. Thanks Ben!!!

September 17, 2023
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Hi Jessica,

Thank you so much for your 5 star review, we really appreciate your feedback! Please don't hesitate to contact us if we can help again in the future.

Kind regards

Team Rebus

Rated 5 out of 5 stars

Best of the best

Just the best recommendation for all this team! Communication was excellent, very responsive and works very quick! Thank you for all team!

September 13, 2023
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Hi Giedre,

Thank you so much for your kind words! It is great to hear you felt the communication from our team was excellent and would recommend us to others.

Kind regards

Team Rebus

Rated 5 out of 5 stars

Brilliant Mortgage advisors

We had 2 people doing our remortgage, every question we had was answered by their wonderful team. The people looking after us were Neezam and Joy. They have been wonderful help and getting everything sorted.

September 12, 2023
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Fawzia,

Thank you so much for your feedback, we are so pleased to hear you have been impressed by our team! Please don't hesitate to contact us if we can help again in the future.

Kind regards

Team Rebus

Rated 5 out of 5 stars

Knowledgeable and friendly team

Knowledgeable and friendly team, followed us all the way through the house purchase and liased with other parties regularly. Got things sorted quickly when we needed it. Will use again in future when we have to renew our mortgage. Thanks Rebus!

September 7, 2023
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Liz,

Thank you so much for your 5 star review!
We are so pleased to hear you felt supported by our team and will use our services again!

Kind regards

Team Rebus

Rated 5 out of 5 stars

If only all companies in the UK were like Rebus

Literally, it is the only company (not only in the property market) that has provided such an amazing experience and support.

Starting from the initial consultation up to the mortgage procedures.

One of the "extra-bonuses", Lee and Joy helped find a proper Solicitor (best in class experience) and were with me during the whole journey, even chasing property agents and seller's solicitors.

It's pretty much the feel of a VIP-Premier-Assistant rather than just a mortgage broker.

If I could, I'd rate Rebus 6 out of 5.

Cannot recommend Rebus more.

September 8, 2023
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Eug,

Thank you so much for your 5 star review, we really appreciate your feedback! It is great to hear you have been impressed by our team and would rate us 6 out of 5 if you could. If we can assist again in the future please don't hesitate to contact us.

Kind regards

Team Rebus

Rated 5 out of 5 stars

Neezam and Joy were a fantastic team to…

Neezam and Joy were a fantastic team to work with in securing our first ever mortage. Endlessly patience and great communication we have already recommended to friends looking. Thanks so much! Sam & Lizzie.

August 23, 2023
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Sam,

Thank you so much for your 5 star review! We really appreciate your feedback!
We are so pleased to hear you felt supported by our team and already recommend us to others!
Please don't hesitate to contact us if we can help again in the future.

Kind regards

Team Rebus

Rated 5 out of 5 stars

A huge thank you to Neezam and Joy for…

A huge thank you to Neezam and Joy for making the mortgage process easy and stress free.
Great communication throughout, updated and kept in the loop every 2 days.
I cannot recommend them enough!!

August 28, 2023
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear JS,

Thank you so much for your 5 star review and kin words! We really appreciate your feedback!
Please don't hesitate to contact us if we can help again in the future.

Kind regards

Team Rebus

Rated 5 out of 5 stars

Fantastic Service

Neezam and Joy were so helpful through the whole process. I am a first time buyer and they made the process as smooth as possible and stress free. Thank you so much for everything.

August 24, 2023
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Katerina,

Thank you so much for your 5 star review! We really appreciate your feedback!
We are glad to hear we made your move less stressful for you.
Please don't hesitate to contact us if we can help again in the future.

Kind regards

Team Rebus

Rated 5 out of 5 stars

Incredible Knowledge and Support - Top Tier Team

Neezam and team have literally single handedly enabled our extremely stressful move. To clarify we were the ones stressing they were cool as a cucumber and the most helpful and supportive influence throughout. If there is a higher being Neesam and his team were heaven sent.

We felt prioritised, we were guided, heard, understood and steered when needed

Hands down we would recommended Rebus to everyone and all who will listen. Without hesitation they will be who we use when our children buy their first homes. Our trust in them is immense and wholehearted.

Throughout the process we received the highest level of expertise, professionalism, knowledge, graft and kindness.
Literally from the very first interaction right up until the day we completed and had the new house keys in our hands they checked in and were reassuring and compassionate.

Forget 5* highly recommend they deserve 10*

July 26, 2023
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Nia,

Thank you so much for your 5 star review and your kind words! We really appreciate your feedback!
We are so glad to hear we have made the process of buying your new home less stressful for you, we hope you're settled well.
Please don't hesitate to contact us if we can help again in the future.

Kind regards

Team Rebus

Rated 5 out of 5 stars

10/10 AMAZING

Considering this was our first time applying for a mortgage and buying a house - we were made to feel nothing but ease. Everything we asked to Lee was answered straight away! No making us feel stupid for not knowing. Always helped to find us the best deals for what we needed. Nothing was too much trouble.
Very helpful, polite, always kind and fitted in around our crazy scheldue.
We will definately be coming back & using Lee’s help again.
A big thank you! You have been amazing! And a thank you to Joy too - for also being so kind & helpful during this stressful period.
They even surprised us with a wonderful house bundle when we moved in - which was so kind & very much needed haha!
Couldnt recommend a better company! Forever grateful.

From Liv & dan :)

June 30, 2023
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Olivia,

Thank you so much for your 5 star review! We really appreciate your feedback!
We are glad to help our clients in the process of buying their first home and make it less stressful for them. We hope you're settled well in your new home!
Please don't hesitate to contact us if we can help again in the future.

Kind regards

Team Rebus

Rated 5 out of 5 stars

Highly recommend Rebus....

My experience with Rebus has been nothing short of fantastic! My mortgage was coming up for renewal in the next 6 months, and with all the uncertainity with interest rates I contacted Neezam for some mortgage advice. Neezam was extremely knowledgeable and walked me through the whole process to try and find me the best deal. He managed to secure me a rate I would have been unable to get on my own and it was approved in just over 10 days. Once my mortgage had been submitted, Joy kept me updated every step of the process and was never left wondering the status of my application. I would highly recommend Rebus to anyone looking for a mortgage, in particular Joy and Neezam who were brilliant throughout. Thank you again!

July 25, 2023
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Sophie,

Thank you so much for your 5 star review! We really appreciate your feedback!
We are so pleased to hear you were impressed by our professional team.

Please don't hesitate to contact us if we can help again in the future.

Kind regards

Team Rebus

Rated 5 out of 5 stars

Fantastic tailored service

Neezam has been absolutely fantastic guiding us through the process of buying our first home, so much more than just helping with our mortgage application. He helped tailor our mortgage protection to ours specific needs and was always prompt with detailed responses when required. We really felt confident that Rebus were there if we needed to ask anything. We appreciated Joy providing us with regular updates from the solicitors and being the go between when needed. All topped off by a care package when we moved in! Thank you team Rebus :)

July 3, 2023
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Catherine,

Thank you so much for your 5 star review! We really appreciate your feedback!
We understand how overwhelming the process of buying a new house can be and we are always doing our best to help our clients through the process to make the experience less stressful. Hope you're settled well in your new home!
Please don't hesitate to contact us if we can help again in the future.

Kind regards

Team Rebus

Rated 5 out of 5 stars

Neezam and Joy were brilliant

Neezam and Joy were so helpful through the whole process. Cannot fault the service at all. Neezam was on call through the whole purchase even at 9pm at night when I needed my home insurance sorted. Would highly recommend Rebus for anyone’s mortgage needs. Thankyou so much for everything!

June 23, 2023
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear James,

Thank you so much for your 5 star review! We really appreciate your feedback!

Please don't hesitate to contact us if we can help again in the future.

Kind regards

Team Rebus

Rated 5 out of 5 stars

Fantastic Experience

Fantastic service from cradle to completion :-)

The team at Rebus were very quick to respond to any queries and were extremely attentive when we really needed them. The process from a legal end was terrible for us the only element of our house move that was seamless was the work completed by Rebus.

A credit to the industry, there are still some companies out there that pride themselves on CS and these guys are 100% that.

July 3, 2023
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Luke,

Thank you so much for your 5 star review and your kind words! We really appreciate your feedback!

Please don't hesitate to contact us if we can help again in the future.

Kind regards

Team Rebus

Rated 5 out of 5 stars

Pricey but worth every penny

Rebus was excellent at every point of the journey to buying my first home. The process was explained simply and all of my questions were answered in detail, transparently and we were able to have a laugh which is always a win for me! Both Neezam and Joy did everything they said they would do, simply, quickly, and with no stress to me. I trust them and will continue to use Rebus in the future.

May 15, 2023
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Samantha,
Thank you so much for your 5 star review! We really appreciate your feedback! We are glad that we were able to help you buy your first home stress free! Please don't hesitate to contact us if we can help again in the future.

Kind regards

Team Rebus

Rated 5 out of 5 stars
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Ben,

Thank you so much for your 5 star review, we really appreciate it!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Highly recommended- excellent support…

Highly recommended- excellent support and advice given by the team

June 12, 2023
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Joanne,

Thank you so much for your review, we are so pleased to hear you felt supported by our team!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Rebus were amazing!

Nadine was so helpful and patient with me as we explored options for my content and income insurance! She really went the extra mile to make sure I got what worked best for me. I would use Rebus again in a heartbeat! Highly recommend ☺️

May 20, 2023
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Josh,

Thank you so much for your 5 star review, we really appreciate your feedback and are so glad to hear you would recommend us to others! Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Excellent mortgage advice

After having a bad experience trying to buy a house previously we decided to go with an independant mortgage broker and we spoke to Ben. On first impressions he was very informative but not pushy. The process took a long time not because of Ben he was very efficient but because we just couldn't find a suitable property. However he kept checking in with us to see if we needed any assistance and to offer advice. He helped us with our mortgage and so it was ready to go when we did find our house. The whole process was smooth and both him and Erika were really good at communication. We are both so pleased with Rebus and don't think we would have become homeowners without their expertise.

June 19, 2023
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Caroline,

Thank you so much for your detaield review! We really appreciate your feedback and are so pleased to hear you have been impressed by our team! Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Rebus were always quick to reply and…

Rebus were always quick to reply and helped us through the mortgage process.

April 21, 2023
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Dear Waldo,

Thank you so much for your review! Please don't hesitate to contact us if we can help again in the future.

Kind regards,

Team Rebus

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look