Rebus - Trusted Mortgage Advice Reviews 512

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness, professionalism, and positive attitude, making the mortgage process feel smooth and straightforward. The service provided is consistently described as excellent, with people appreciating the clear explanations, quick response times, and constant updates throughout the journey. Reviewers often highlight the personalized approach and the team's dedication to making complex situations manageable, even going the extra mile to secure favorable outcomes. Some customers also mentioned that the team provided significant support and reassurance during stressful times, particularly when dealing with unhelpful estate agents or difficult processes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending the... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the consistent support and responsiveness... See more

Response time

Customers had positive experiences with response times, consistently reporting prompt replies and excellent... See more

User experience

Users describe positive interactions with the user experience, often highlighting how simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So toady I finally got the keys to my house, I really want to thank Lee my mortgage broker for helping me get a mortgage when I lost hope, I thought I wasn't going to get a mortgage after being reject... See more

Company replied

Rated 5 out of 5 stars

Great experience with this mortgage advisor team. They are always quick to reply, provide clear and detailed explanations, and keep you updated in real time throughout the process. If there’s anythi... See more

Company replied

Rated 5 out of 5 stars

Being first time buyers we were new to this whole experience. We were recommended rebus and I’m so glad we were. Lee was our broker and Abbie was always there to help us too. Both very professional... See more

Company replied

Rated 5 out of 5 stars

We used Rebus again for our remortgage and again very impressed. Neezam talked us through our options and helped us secure a new fixed deal literally a couple of hours before it went off the market. H... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Life Insurance Agency

Written by the company

Rebus is a dedicated financial advising firm that works to provide all our clients with the highest-quality mortgage advice and ensure that you are fully protected so you can keep up with repayments on your mortgage. Based in Cambridgeshire, we operate throughout the UK, we help our clients in various ways, including face-to-face and on the phone depending on their circumstances. We pride ourselves on our expertise in the mortgage market. Our strong banking relationships ensure high success rates and products for every client.


Contact info

5.0

Excellent

TrustScore 5 out of 5

512 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Family Team Rebus!

Our tried and trusted independent financial adviser recently retired and having seen a few Rebus Instagram posts, we decided to ask Neezam to help us find a new deal when it was time to remortgage.
The key to the brilliance of Team Rebus is that they understand how to build relationships with people and earn trust. We never felt 'pushed' into a financial situation we were unsure about and all questions were answered quickly and openly. Joy, the office manager always keeps you up to speed with the progress of everything, whether that is with lenders, insurers; you know you're in safe hands.
We're so pleased we found Neezam and Joy and we'l be back next time we need their support. We feel we've become part of a family and that's what you need when you're putting your financial future in someone's hands. Thank you All!

January 9, 2024
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Hi Sue,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Easiest 5 Star Review I've Ever Given

I have Neezam to thank for originally getting onto the property ladder back in 2018, when it had previously seemed an impossible pipe dream - and I will always be extremely grateful for having been connected with him and Rebus. They are OUTSTANDING. Not only in terms of their considerable expertise and acumen, but also in being that extremely valuable and rare commodity in what often feels like an intimidating and highly technical sector: a refreshingly human, straight-talking and accessible voice. In all dealings, they cut through the waffle and give you honest, direct answers - you feel like you have an ally who really understands your unique case, and is supporting - and rooting for you - during these life-changing milestones.

When I was relocated to Rome mid-way through last year, my financial situation suddenly became a lot more fraught and complex - and this coincided with the end of my 5-year fix. It was a difficult situation, but I never felt overwhelmed or overly stressed - simply because I knew I had Neezam and Rebus in my corner - and, true to form, they found me a workable solution, and as of this year, I'm going onto a new deal that has saved me a lot of pain (and, of course, money).

If you're shopping around for a new Mortgage Broker, I'm telling you - stop now - this is the one!

Thanks again, Neezam and team.

January 1, 2024
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Hi Ben,

Thank you so much for your 5 star review! We really appreciate your kinds words and are so pleased you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

It’s all about personal service with Rebus

It’s all about personal service with Rebus, you feel supported through the whole mortgage process. Lee goes through all the details and finds a mortgage that most suits your needs. Joy - Rebus’s Office Manager ensures everything runs smoothly until completion, she is super efficient, friendly and approachable too!

December 4, 2023
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Reply from Rebus - Trusted Mortgage Advice

Hi Marie,

Thank you so much for your 5 star review. We really appreciate your kind words and are so pleased to hear you have been impressed by our friendly and approachable team!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Wish I could give more than 5 stars!

This is the 2nd time I have remortgaged with Lee and it won't be the last. Not only did they find me a great deal, but their customer service is 2nd to none. Kept in contact throughout the whole process. They really do care about their customers and you feel well looked after right up to completion. Thank you to Joy and Lee for such an amazing job.

December 1, 2023
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Reply from Rebus - Trusted Mortgage Advice

Hi Adam,

Thank you so much for your feedback! We really appreciate your kind words and are so pleased to hear you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Honest helpful advice

Honest helpful advice, responded quickly to questions and made adjustments to continually find the best solution.

November 28, 2023
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Reply from Rebus - Trusted Mortgage Advice

Hi Tracy,

Thank you so much for your 5 star review, we are so pleased to hear you were impressed by the service provided!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

We're very happy with Nadine's help…

We're very happy with Nadine's help with the process, talking on our behalf and making it happen if anything goes wrong. I'm very happy with the services they provide. Highly recommended

November 20, 2023
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Reply from Rebus - Trusted Mortgage Advice

Hi Sravani.

Thank you so much for your feedback! We are so pleased to hear you have been impressed by our team and would recommend us to others!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Ideal for first-time byers

I was a first-time buyer and got the support all the way through the process. The whole journey was a smooth ride because of the great assistance and guidance from Rebus. This is an ideal place for first-time buyers.

November 24, 2023
Unprompted review
Rebus - Trusted Mortgage Advice logo

Reply from Rebus - Trusted Mortgage Advice

Hi Alan,

Thank you so much for your 5 star review! We are so pleased to hear you felt supported and guided by our team. If we can assist in the future, please don't hesitate to contact us.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Fantastic organisation, feels like family

Where to start? To provide a view I work for a Which recommended organisation, I also use Which recommended businesses such as Octopus Energy.

This was our first purchase of a home so we had so many questions, with ups and downs and our first purchase falling through.

The Rebus team were on hand from the first second we engaged them, nothing was ever to much to ask. They guided us every step of the way in a friendly and professional manner.

I could not recommend this business service enough.

Huge thanks to Lee, Joy and the team. Keep doing what you do 🚀👏🏻🙌🏻

November 19, 2023
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Hi Jamie,

Thank you so much for your kind words! We really appreciate your feedback and are so glad to hear you were impressed by our friendly team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

We have had a great experience using Rebus

We have had a great experience using Rebus Financial Services, Lee has been so helpful, he puts you at ease and takes you through the process step by step until you have the right mortgage to suit your circumstances.

Joy Rebus’s Office Manager ensures everything run smoothly until completion, she is extremely helpful and so efficient, a credit to Rebus!

November 8, 2023
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Reply from Rebus - Trusted Mortgage Advice

Hi ADE,

Thank you so much for your 5 star review, we really appreciate your feedback and are so pleased to hear you have been impressed by our team! If we can assist you again in the future, please don't hesitate to contact us.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Supportive and kind.

November 3, 2023
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Reply from Rebus - Trusted Mortgage Advice

Hi Kat,

Thank you so much for your 5 star review, we really appreciate it!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Absolutely amazing team

Absolutely amazing team! We are working with them not a first time. Always best deals, extremely polite and friendly customer support untill the completion day. Thanks a lot again Lee and Joy. Warm regards. Dinara&Fuat.

October 26, 2023
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Reply from Rebus - Trusted Mortgage Advice

Hi Dinara,

Thank you so much for your 5 star review. Once again its been a pleasure assisting you with your mortgage needs and we look forward to helping you again in the future!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Trustworthily Advice

This is our 3rd time working with Rebus. The team there are very supportive transparent and quick to respond when securing our new mortgage. Always very happy with the service.

November 8, 2023
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Reply from Rebus - Trusted Mortgage Advice

Hi Dave,

Thank you so much for your 5 star review. Once again its been a pleasure assisting you with your mortgage needs!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Good service thanks

November 2, 2023
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Reply from Rebus - Trusted Mortgage Advice

Hi Gabriel,

Thank you so much for your 5 star review! We really appreciate it.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Amazing service as always

Rebus helped us get our first mortgage, they have now helped us remortgage. Would never go to anyone else. Amazing service as always. Great communication. Easy and clear. Just take all the pressure off a process that should be stressful. Lee and Joy, thank you.

October 27, 2023
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Reply from Rebus - Trusted Mortgage Advice

Hi Hollie,

Thank you so much for your 5 star review! We really appreciate your kind words and are so pleased to hear you felt supported by our team!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Rebus is the best!

Rebus is the best company I’ve ever dealt with, hands down!
I’ve used rebus a few times over the years and can honestly say how amazing they are, in particular Lee + Joy. When it comes to remortgage time I actually look forward to speaking with them. They really are the biggest bunch of helpful, knowledgeable, and friendly team that you could ever get.
During what could be a very stressful time they make things feel so much easier and stress free.
I now consider them my mortgage friends, and will continue to do so - they truly are the nicest people.
Thankyou again so much and speak again soon!

October 16, 2023
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Hi Jack,

Thank you so much for your kind words, it means so much to us! We are so pleased to have been able to help you once again and look forward to speaking to you in the future. Take care.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Perfect service from Rebus…

My experience with Rebus and in particular Neezam and Joy has been second to none. Firstly, Neezam was able to get us the mortgage we needed to get our forever home, which to be honest I didn’t think it was possible for a number of reasons and curve balls which were thrown at him but he managed a mortgage in principle within a day I think and then the full offer within no time at all. Then from then on, be it explaining everything step by step as we are not familiar with the whole process, to arranging surveys, life insurance and also hurrying up the solicitors (which was a constant at one point) I really cannot fault them…. even if I was being really picky I can’t think of anything that they could have done to improve our journey. It’s a stressful enough thing buying a house but it strangely gave us confidence that everything was going to work out well knowing they were in our corner. And they did all of this extra services even after they were paid which is just unbelievable service. It really shows they care and that these guys are more than just mortgage advisors. I have already been recommending them and I will be using them for all of the remortgaging that we will need. I’ll be forever thankful to them.

October 18, 2023
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Dear Matt,

Thank you so much for your detailed review, it means so much to us! We are so pleased to hear you felt supported by our team and would recommend us to others. We look forward to helping you remortgage in the future!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Amazing services!

I am a bit late in writing this review but that is because we have been super excited about moving into our new house! Rebus has offered amazing services from start till end.

I had already been in touch with lots of mortgage advisors before contacting Rebus. Being new to the UK and the entire mortgage process made me really confused. Lee and Joy have been absolutely wonderful in making me comfortable with the entire process.

I am amazed at how easy everything turned out to be. I am really thankful to you guys for your support throughout and for answering all my questions and concerns no matter how irrelevant!

Highly recommend Rebus for everyone who is new to mortgage!

August 8, 2023
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Dear Abdul,

Thank you so much for your 5 star review, we really appreciate your kind words! We are so pleased to hear you would recommend us to others too.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

First-time Mortgagers

It was our first time taking out a mortgage and we had absolutely no clue on what to do but we had the pleasure of having Ben Taylor and Joy Ayres as our advisors and they did not fail at all in helping us understand and getting us through it! Honestly the best team you could ever wish for! All and any questions were answered, it was completed within the time-frame. They were even on-call for any updates as we were excited. Anything you need, they will provide.

Thank you so much Ben and Joy!

October 9, 2023
Unprompted review
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Reply from Rebus - Trusted Mortgage Advice

Hi Richard,

Thank you so much for your 5 star review! We really appreciate your feedback and are so pleased to hear you have been impressed by our team.

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Reliable, effective and empathetic advisor

Nadine was amazing and helped throughout the processes immensely.

October 10, 2023
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Reply from Rebus - Trusted Mortgage Advice

Hi Marian,

Thank you so much for your kind words, we really appreciate it!

Kind regards,

Team Rebus

Rated 5 out of 5 stars

Ben has been so helpful in providing…

Ben has been so helpful in providing mortgage overpayment advice well ahead of remortgaging. I will definitely be returning to Rebus for my remortgage.

September 14, 2023
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Reply from Rebus - Trusted Mortgage Advice

Hi Bea,

Thank you so much for your feedback, it is really appreciated!

Kind regards,

Team Rebus

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