J’ai Commander l’IPhone 13 lumière, satellite 128 GO il y a maintenant un mois Je l’ai pris en bon état, franchement pas déçu par la qualité, quelques rayures, mais rien d’alarmant pour l’état tout va... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good offer on my mac mini, sending it, the tech assessment and the payment were fast and without bad suprises like I got selling on the other 2 main French companies coming up with reason to drop th... See more
What a slow process. Rebuy was a great company since years. I have been using it several times. This time it was a disaster, not able to respect any delay for processing the sales. Also the quote fo... See more
This was an amazing selling experience: I sold them my MacBook and I got a very good price for it. Everything was super fast: I sent the laptop on a Friday and next Friday I had the money in my bank a... See more
Company details
Written by the company
rebuy.fr est le leader européen du marché des produits électroniques d’occasion. L'entreprise vous offre un moyen rapide, sûr et simple de recycler leur mobiles, tablettes, consoles de jeux, Smartwatches, appareils photo et caméras contre de l’argent. rebuy est riche de 10 ans d’expérience sur le marché du reconditionné en Europe et dispose d'une importante plateforme logistique. L'entreprise répare vos produits, les revalorise pour ensuite les réintroduire dans différents canaux de distribution.
Contact info
France
- rebuy.fr
3.8
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from rebuy.fr
Merci pour votre avis et à bientôt sur reBuy.fr !
telephone inutilisable
May 2, 2020
Unprompted review
Reply from rebuy.fr
Merci pour votre avis.
Nous sommes désolés d'apprendre que vous avez rencontré un problème avec votre appareil.
Vous pouvez nous retourner l'appareil gratuitement dans le cadre du droit de rétractation pour un échange ou un remboursement.
Si vous souhaitez nous retourner un appareil mais que vous ne pouvez pas l’expédier en raison de la crise sanitaire actuelle, vous pouvez créer un retour dans votre espace client en respectant les 21 jours de droit de rétractation et nous l’expédier une fois le confinement levé.
Cordialement,
votre équipe reBuy
I bought an IPAD pro 2018 edition 12.9…
I bought an IPAD pro 2018 edition 12.9 in March 2020.
The quality of the product received was very much aligned with the description on the web site. Excellent!!!
In practice it was brand new
The device arrived inside an special box able to guarantee a face transport, but not the Apple'one.
Charger and cable also not original, but brand new
The device came during the a special period (Covid-19), hence a small delay of 2 days was more then acceptable.
Highly reccomended
April 2, 2020
Unprompted review
Reply from rebuy.fr
Thanks for your review !
Article conforme à la description et…
Article conforme à la description et bien emballé. je recommanderais surement d'autres choses chez REBUY.
March 20, 2020
Unprompted review
Reply from rebuy.fr
Merci pour votre avis et à bientôt sur reBuy.fr !
NOT SO ATTRACTIVE
Rebuy gave an attractive price but at the end sent me the iphone 6 back with 0 euros refund without real reason: obviously, if the iphone has been fully operational I won't have sell it!
March 15, 2020
Unprompted review
Reply from rebuy.fr
Thanks for your review.
Unfortunatly we could not buy your phone because the technician supposed the presence of loose parts inside it (clear rattling sounds).
Regards,
reBuy team
Article conforme à la description.
Article conforme à la description.
Traitement de la commande et expédition ultra rapide.
Economie non négligeable, service et de solides garanties, font de Rebuy une valeur sûr !
March 13, 2020
Unprompted review
ps2 ne march par
March 6, 2020
Unprompted review
Reply from rebuy.fr
Merci pour votre avis.
Nous sommes désolés que vous ne soyez pas pleinement satisfait par notre service.
Nous constatons que vous avez retourné l'appareil et notre centre logistique a procédé le 18.03 au remboursement de votre commande.
Nous restons à votre écoute,
votre équipe reBuy
Reply from rebuy.fr
Merci pour votre avis et à bientôt sur reBuy.fr !
Fast delivery
Fast delivery, good packaging, phone in great condition with original accessories. No more to ask for.
June 24, 2019
Unprompted review
Recieved a phone that was for me in…
Recieved a phone that was for me in perfect condition , eventhough though it was marked 'good quality'- so I was really pleased with that. The delivery took over a week - a little too much to wait but the only negative.
February 15, 2019
Unprompted review
Awful company
Awful company, just wants your item and will half the price it quoted.
A couple of my mates used this and told me not to, I should have listened to them before wasting my time with this stupid company!
Would not recommend!!!
Go to mazuma mobile or music magpie or just sit on your phone, it would be better to be under your own bum than in the hands of rebuy!
November 8, 2018
Unprompted review
AVOID ! I would definitely not use these again
I would definitely not use these again. I sent my iPhone to them which was in near perfect condition as it had always been in a leather case with a screen protector.
They said it had deep scratches to the case and screen, which is totally untrue. I opted to have it returned and sold it elsewhere.
AVOID !!!
August 29, 2018
Unprompted review
WARNING!! DO NOT USE!!!
So, here is my 3rd review of this company! ReBuy must be one of the worst companies at keeping you informed of what is happening. Just to recap.....I sent 3 iPhones to them for sale. These phones were factory reset and all unlocked. After chasing for an update, I got a message to say they are being returned - reason - phones are locked - 1st untrue response.
I was then waiting for the phones to be returned so I could sell to another company that I’ve used before (with no trouble). The phones have not been returned and ReBuy have suggested they are lost??? After posting a review I finally got a response saying they will pay me what they originally offered. They said the money would be in my bank within 5 working days. That was 9 working days ago and no site of any money. I’ve sent 3 emails asking where my money is......guess what......no response!!
So, I can only assume they have kept my phones, have no intention of paying for them and that ReBiy is a scam company. DO NOT USE THIS COMPANY
July 16, 2018
Unprompted review
Tout nickel !
May 19, 2018
Unprompted review
Produit conforme à la description.
February 23, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.