I experienced an unexpected fault with my mobility scooter when, disconcertingly, the seat swiveling mechanism could no longer be locked in the straight ahead position. I called Recare and David visit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Right from the start Tim was understanding and kind, nothing was too much trouble. Tim’s knowledge and professionalism is excellent, and I felt in safe hands. I purchased a Teckinetic GTE, and both th... See more
Company replied
Recare were fantastic - efficient, friendly, knowledgeable, patient and very helpful. I dealt with James who was fab. They didn't have the original size cushion I wanted in stock so we tried anoth... See more
Company replied
So far from what I've experienced Recareis the pits and the joke is the care part because they don't. Be careful should you want to return an item you'll get told you can't. Even though in the terms a... See more
Company replied
Company details
- Mobility Equipment Supplier
- Dental Clinic
- Home Health Care Service
- Hospital Equipment and Supplies Store
- Physical Therapist
- Physiotherapy Equipment Supplier
- Private Hospital
Written by the company
We have a brand new showrooms, workshop and offices based in Long Hanborough Oxfordshire.
Contact info
13 Lodge Road, OX29 8LJ, Long Hanborough, United Kingdom
- 01993880200
- info@recare.co.uk
- recare.co.uk
3.9
Great
49 reviews
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and gave good advice to
Very helpful and gave good advice to. Select the best scooter for me
August 3, 2023
Unprompted review
Reply from Recare
Thank you so much for sharing your positive experience with Recare! We’re delighted to hear that you’re happy with our service and that we could support your needs. Your feedback means a lot to our team and helps us continue providing the best possible care and mobility solutions. If there’s ever anything more we can do for you, please don’t hesitate to get in touch.
Never received
Ordered ramp that said “in stock” so expected it by return. Still waiting nearly 2 weeks later so cancelled the order.
Also no updates from this company, had to chase things up myself.
July 16, 2023
Reply from Recare
We’re very sorry to hear that we didn’t get it right this time. At Recare, we always aim to meet the highest expectations and provide the best possible service. We truly appreciate your feedback and have updated our product information to give clearer details about delivery timeframes. Thank you for your understanding and for helping us improve.
disapointed
How can you rate something that you have purchased and been told by Klarna the order as been done & will take payment soon ? no payment been taken, no reply to mail that i sent you and you can send mail asking for a response to how well you have done ? i think you are joking
December 29, 2022
Reply from Recare
We’re very sorry to hear that we didn’t get it right this time. At Recare, we always aim to meet the highest expectations and provide the best possible service. We truly appreciate your feedback and have updated our product information to give clearer details about delivery timeframes. Thank you for your understanding and for helping us improve.
I will return
I had a great experience with Recare when purchasing my wheelchair and accessories. James gave honest advice about the wheelchairs I was interested in, helped me decide which was best for me and made ordering it simple. I was incredibly excited to get the phone call saying it had arrived in record time thanks to James going above and beyond to get it made quickly.
On collection everything was explained to me and little adjustments made to make sure it was just right. I was reminded I can return if adjustments are needed in the future and will happily return to Recare for future purchases.
December 8, 2022
Unprompted review
Reply from Recare
Thank you so much for sharing your positive experience with Recare! We’re delighted to hear that you’re happy with our service and that we could support your needs. Your feedback means a lot to our team and helps us continue providing the best possible care and mobility solutions. If there’s ever anything more we can do for you, please don’t hesitate to get in touch.
Great Experience.
December 5, 2022
Unprompted review
Reply from Recare
Thank you for your wonderful review! We’re so pleased to hear you had a great experience with Recare. Our team takes pride in providing reliable products and personalised support, so it’s fantastic to know this came through. We really appreciate your trust in us and look forward to helping you again in the future.
I’m yet to receive my order or have any…
I’m yet to receive my order or have any update on when it will be delivered. Just an email to confirm my order with an invoice.
September 11, 2022
Reply from Recare
We’re very sorry to hear that we didn’t get it right this time. At Recare, we always strive to meet the highest expectations and provide the best possible service. Unfortunately, some customised products are made to order and can take longer to arrive after purchase. We truly appreciate your feedback and have updated our product information to make these timeframes clearer. Thank you for your understanding and for helping us improve.
Easy ordering and quick delivery
ordered a new wheelchair cushion which arrived as promised
June 13, 2022
Reply from Recare
Thank you for your wonderful review! We’re so pleased to hear you had a great experience with Recare. Our team takes pride in providing reliable products and personalised support, so it’s fantastic to know this came through. We really appreciate your trust in us and look forward to helping you again in the future.
Recare were fantastic
Recare were fantastic - efficient, friendly, knowledgeable, patient and very helpful. I dealt with James who was fab. They didn't have the original size cushion I wanted in stock so we tried another which turned out to be too long. I was able to send it straight back and James hunted down a correct size from demo stock for me and had it delivered within 24hrs.
A pleasure to deal with and would wholeheartedly recommend.
June 18, 2021
Unprompted review
Reply from Recare
Thank you for your wonderful review! We’re so pleased to hear you had a great experience with Recare. Our team takes pride in providing reliable products and personalised support, so it’s fantastic to know this came through. We really appreciate your trust in us and look forward to helping you again in the future.
Have been super helpful both on the…
Have been super helpful both on the phone and in person to get my klaxon hand bike back to fully working.
So so grateful. Thank you 😃
April 14, 2021
Unprompted review
Reply from Recare
Thank you for your wonderful review! We’re so pleased to hear you had a great experience with Recare. Our team takes pride in providing reliable products and personalised support, so it’s fantastic to know this came through. We really appreciate your trust in us and look forward to helping you again in the future.
Having had the need to rely on this…
Having had the need to rely on this type of retailer for many years, it was a relief when we discovered Recare. We have found them to be fantastic. They arrive when they say they will arrive and they do exactly what they say they will do. Knowing we could rely on Recare over the last year has been a weight lifted from our shoulders.
February 15, 2021
Unprompted review
Reply from Recare
Thank you for your wonderful review! We’re so pleased to hear you had a great experience with Recare. Our team takes pride in providing reliable products and personalised support, so it’s fantastic to know this came through. We really appreciate your trust in us and look forward to helping you again in the future.
Amazing company
This Company went out of there way to help me. I purchased a wheelchair chair from a different company but due the current pandemic they went bust, This left me with no support with repairs and other things :(
I got in touch with Recare started talking to James he listened to my situation and he went above and beyond to support me and my repairs.
I highly recommend this company if you are after any help with mobility aids amazing company. Very friendly staff and very reassuring.
Thank you James and Recare
January 10, 2021
Unprompted review
Reply from Recare
Thank you for your wonderful review! We’re so pleased to hear you had a great experience with Recare. Our team takes pride in providing reliable products and personalised support, so it’s fantastic to know this came through. We really appreciate your trust in us and look forward to helping you again in the future.
Great Family Run Business
Amazing Company. James has been incredibly helpful arranging delivery of wheelchair parts after original company went into administration, Recare took over Distribution for my wheelchair, and having had to wait a while due to covid-19 and shipping issues have been nothing other than amazing, great communication and really looked after me as a customer!!
January 6, 2021
Unprompted review
Reply from Recare
Thank you for your wonderful review! We’re so pleased to hear you had a great experience with Recare. Our team takes pride in providing reliable products and personalised support, so it’s fantastic to know this came through. We really appreciate your trust in us and look forward to helping you again in the future.
Brilliant service from the start!
Right from the start Tim was understanding and kind, nothing was too much trouble. Tim’s knowledge and professionalism is excellent, and I felt in safe hands. I purchased a Teckinetic GTE, and both the ‘test drive’ and the final handover visits were very thorough and informative. Sarah, in the office was also very efficient and friendly. All in all excellent!
December 16, 2020
Unprompted review
Reply from Recare
Thank you very much! Nice to hear such positive feedback will pass your kind words onto our team. Look forward to helping you ongoingly.
Excellent service from Recare
Excellent service from Recare. All staff were very knowledgeable in the product I purchased. Which was a Trekenetic all-terrain wheelchair.
December 9, 2020
Unprompted review
Reply from Recare
Thank you very much! Nice to hear such positive feedback will pass your kind words onto our team. Look forward to helping you ongoingly.
Absolutely fabulous from start to…
Absolutely fabulous from start to finish.
Tim found my dad a great chair that fits his needs more appropriately.
We can’t thank you enough for everything.
December 9, 2020
Unprompted review
Reply from Recare
Thank you very much! Nice to hear such positive feedback will pass your kind words onto our team. Look forward to helping you ongoingly.
Cannot fault them amazing
I've been with these guys for 3 years and they are amazing great at dealing with issues quickly and effectively I cannot fault them
December 9, 2020
Unprompted review
Reply from Recare
Thank you very much! Nice to hear such positive feedback will pass your kind words onto our team. Look forward to helping you ongoingly.
Even if they wore their underpants on the outside of their trousers the service couldn't be improved!
We couldn't be happier with the attentive and personal service received by Recare. James and the team are great. I wouldn't go anywhere else. Thanks guys.
December 7, 2020
Unprompted review
Reply from Recare
Thank you very much! Nice to hear such positive feedback will pass your kind words onto our team. Look forward to helping you ongoingly.
Really kind professional staff
Really kind professional staff, very helpful when solving issues
November 30, 2020
Unprompted review
Reply from Recare
Thank you very much! Nice to hear such positive feedback will pass your kind words onto our team. Look forward to helping you ongoingly.
Pressure mapping seating clinic
A large spacious showroom, we visited for a pressure mapping seating clinic and were amazed by the range of products available. Ended up looking at complex powerchairs, very knowledgeable and goes beyond our experience elsewhere.
November 30, 2020
Unprompted review
Reply from Recare
Thank you very much! Nice to hear such positive feedback will pass your kind words onto our team. Look forward to helping you ongoingly.
I have been a long time customer with…
I have been a long time customer with Recare and as a spinal injuries user I have had the best and most honest customer service, advice and product choice in the industry. I have bought many products and recommended others to them as they resolve any problems or issues arising, in a fair and very customer focused way. No hesitation to continue recommending. Dom (London 2020)
November 25, 2020
Unprompted review
Reply from Recare
Thank you very much! Nice to hear such positive feedback will pass your kind words onto our team. Look forward to helping you ongoingly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.