I experienced an unexpected fault with my mobility scooter when, disconcertingly, the seat swiveling mechanism could no longer be locked in the straight ahead position. I called Recare and David visit... See more
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See what reviewers are saying
Right from the start Tim was understanding and kind, nothing was too much trouble. Tim’s knowledge and professionalism is excellent, and I felt in safe hands. I purchased a Teckinetic GTE, and both th... See more
Company replied
Recare were fantastic - efficient, friendly, knowledgeable, patient and very helpful. I dealt with James who was fab. They didn't have the original size cushion I wanted in stock so we tried anoth... See more
Company replied
So far from what I've experienced Recareis the pits and the joke is the care part because they don't. Be careful should you want to return an item you'll get told you can't. Even though in the terms a... See more
Company replied
Company details
- Mobility Equipment Supplier
- Dental Clinic
- Home Health Care Service
- Hospital Equipment and Supplies Store
- Physical Therapist
- Physiotherapy Equipment Supplier
- Private Hospital
Written by the company
We have a brand new showrooms, workshop and offices based in Long Hanborough Oxfordshire.
Contact info
13 Lodge Road, OX29 8LJ, Long Hanborough, United Kingdom
- 01993880200
- info@recare.co.uk
- recare.co.uk
3.9
Great
49 reviews
Replied to 33% of negative reviews
Typically takes over 1 month to reply
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Terrible customer service
Terrible customer service, poor communication and disappointing after care and follow up. Would not recommend this company.
UPDATE: I have supplied Trustpilot with evidence (hence this review has not been removed as per Recare's request following the original posting). I feel the need to stay anonymous, as a family member unfortunately remains dependent on the company for ongoing equipment maintenance. The dismissive and rather rude attitude shown by Recare management towards customers raising concerns, is clearly evident in the response given below.
UPDATE: The response below from Recare has been edited to remove the previous rude comments, and make it look as the company is following up on complaints. It isn't. Potential customers can make up their own minds about who they want to believe.
November 12, 2020
Reply from Recare
We have made efforts in the appropriate channels to identify you so we can have a better understanding of your experience. Unfortunately you have made this increasingly difficult and this prevents us from improving our customer experience. If you would like to please contact us at info@recare.co.uk mailto:info@recare.co.uk I can assure you that your complaint will be listened to and addressed accordingly. Unfortunately the members of the team you were dealing with did advise you that they were on annual leave and due to the current circumstances regarding the Coronavirus there are unavoidable delays from suppliers also. We endeavour to do our upmost to support every client and apologise if you had experienced a less than satisfactory service in these vastly uncertain times. Thank you for your edited response, unfortunately we did have to report the review as we weren’t able to trace yourself and we couldn’t address your concerns without being aware of who you were and we tried to gather the information via Trustpilot, I apologise if this caused you any inconvenience. A member of our team will be in touch regarding your current outstanding order, and to discuss with yourself, we have reviewed your experience and will be in touch.
So far from what I've experienced…
So far from what I've experienced Recareis the pits and the joke is the care part because they don't. Be careful should you want to return an item you'll get told you can't. Even though in the terms and conditions is clearly stated you can unless specially made. Please don't hold your breathe for a call back chances are your likely to pass out waiting. I'm going to try for a kidney think I'll have more luck
September 2, 2020
Reply from Recare
I am sorry to hear you have been disappointed with your service. Initially when you placed the order, we were not aware of any the customised seating on your NHS supplied product. We discussed in great length with you how we would be able to make adaptations and build customised brackets enabling the part ordered to fit to your current product. This is something you unfortunately declined which prevented us from aiding you further with your order. We care greatly and suggested a solution for you to overcome the difficulty of the parts ordered. These parts were ordered in especially for your order and there was no fault with the supplied part, the adaptations needed to be done to the main product as it had been adapted which you did not inform us at the point of order. It is disheartening to see your response above which does neither truly reflect our customer care or service, you were in a unique position due to an NHS supplied product that we were willing to assist you with as they had refused due to the same issues.
Kind, caring and professional
The care and attention given by Recare is second to none. They supported my husband to achieve his full potential given his disabilities which enabled us to make memories which otherwise would not have been possible. Even after his death they supported me in finding a new home for his wheelchair. They have been extremely professional, knowledgeable and efficient and I can't thank them enough for their service.
May 28, 2020
Unprompted review
Reply from Recare
Thank you for these lovely comments, I will ensure to pass them on to the team.
Fantastic service!
They couldn't be more helpful in helping me pick my first wheelchair and handbike attachment - they've been brilliant throughout the process!
November 12, 2019
Unprompted review
Reply from Recare
Thank you for these lovely comments, I will ensure to pass them on to the team.
Recare
Recare, Very polite and professional service . The stair lift they supplied has meant that my mother can stay in her own home for as long as possible . This has helped in her recovery . I would have no problems recommending the company to anyone considering purchasing a stair lift or any other product.
June 26, 2017
Unprompted review
Reply from Recare
Thank you for these lovely comments, I will ensure to pass them on to the team.
Excellent service.
June 23, 2017
Unprompted review
Reply from Recare
Thank you for these lovely comments, I will ensure to pass them on to the team.
Absolutely brilliant service
Absolutely brilliant service start to finish .... and well priced - can't recommend highly enough
June 22, 2017
Unprompted review
Reply from Recare
Thank you for these lovely comments, I will ensure to pass them on to the team.
I can't fault the service to date
I can't fault the service to date. Installation went according to plan, engineers were excellent, no fuss, no mess and very helpful.
June 22, 2017
Unprompted review
Reply from Recare
Thank you very much! Nice to hear such positive feedback will pass this on too our engineers!
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