Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data. You don’t just lose access to th... See more
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I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... See more
I love Reckon software have been using it for 20 years plus and I believe it is one of the best tools in the accounting software market. Jason in customer support was absolutely brilliant to deal wit... See more
Company replied
Extremely patient and helpful chap who assisted me today. Love not having to explain everything to a 'virtual assistant' first. Stayed with me online the whole way through and never showed that he los... See more
Company details
About Reckon
Written by the company
Online & desktop accounting software for businesses of all sizes, accountants, and bookkeepers.
Reckon is an ASX listed and Australian-owned company with over 30 years’ experience delivering market-leading solutions to small to medium-sized businesses and accountants & bookkeepers.
Contact info
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australia
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4.4
Excellent
2K reviews
Replied to 72% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Problem sorted quickly.
Even though the expert had an accent, she was easy to understand and I was able to follow instructions without problems. She was very efficient and sorted the problem in a very quick time. She was friendly and professional throughout.
October 3, 2024
Technical Support Lacking
Who knows. I queried a problem with updating to 2024 Reckon Desktop, with an Error Code 14147 077923 quoted and have received no response to correct the matter.
I am 78 years old, a bookkeeper for 28 years and used Quickbooks/Reckon for 28 years. Love the stability of the program. Not at all happy with the technical support of the last few years. I find Reckon Community far from a worthwhile solution to solve problems. Trevor Chivell
October 2, 2024
Reply from Reckon
Hi Trevor,
Sorry to hear you've been contending with a technical issue with your Reckon software.
I can see that 3 of our Reckon team members have commented on your post, offering assistance, but we haven’t heard back from you where we requested more information.
Could you please get back to us on your existing post in regard to this error. We’re keen to help resolve this issue as soon as possible.
Cheers!
Very be patients show you how to fix…
Very be patients show you how to fix the problem.
prelesional and friendly staff.
September 26, 2024
A non-accountant learning a new program.
As a non-accountant learning a new program has had its challenges. Being able to get help in the learning process has made it possible for me to get this program working. I know I will need more help at some stage, but the program is getting easy to use as I learn a few basics, and I look forward to using it for many years.
September 26, 2024
product is great and speaking to reckon…
product is great and speaking to reckon on phone to sort issues out very prompt and efficient.
September 26, 2024
Good support and reasonable pricing
September 23, 2024
Changing over
Excellent product. Good telephone and online help
Need a lower cost version of Reckon Plus
September 21, 2024
the first person we spoke to 2 days ago…
the first person we spoke to 2 days ago didn't listen and had no clue
September 19, 2024
Reckon one payroll support
Immediate response. Very helpful. Excellent service. Nice and clear advice.
September 18, 2024
My customer service expert was helpful, knowledgeable and very patient
My customer service expert was extremely patient and knowledgeable and very willing to help. It was a good experience.
September 14, 2024
Prompt reply to my query
Rohit replied to my query by email. A couple of days later he sent me another email asking how I went. This prompted me to read his first response and I was delighted that he also attached a video so I could learn a lot about recurring transactions.
September 11, 2024
Problem resolved quickly in a courteous…
Problem resolved quickly in a courteous manner. Quick and easy to answer.
September 11, 2024
excellent support
Reaching out to tech support for an issue I couldn't work out a resolution for. The answer came through within a few hours, with clear understandable instructions that sorted the issue.
September 10, 2024
I got a quick response by email when I…
I got a quick response by email when I advised I was having issues with Reckon not displaying some screens
September 4, 2024
Thanks to the technical team for their…
Thanks to the technical team for their help with quickly being able to talk us through our issues today with understanding.
September 2, 2024
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