Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data. You don’t just lose access to th... See more
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I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... See more
I love Reckon software have been using it for 20 years plus and I believe it is one of the best tools in the accounting software market. Jason in customer support was absolutely brilliant to deal wit... See more
Company replied
Extremely patient and helpful chap who assisted me today. Love not having to explain everything to a 'virtual assistant' first. Stayed with me online the whole way through and never showed that he los... See more
Company details
About Reckon
Written by the company
Online & desktop accounting software for businesses of all sizes, accountants, and bookkeepers.
Reckon is an ASX listed and Australian-owned company with over 30 years’ experience delivering market-leading solutions to small to medium-sized businesses and accountants & bookkeepers.
Contact info
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australia
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4.4
Excellent
2K reviews
Replied to 72% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Technical Customer Service
Fantastic Technical Customer Service. They helped me step by step with recover MFA app on my new phone device.
August 29, 2024
Total amount paid to a supplier
This software can not do something as basic as tell you the total amount you have paid to a supplier. I rang the helpline today spent an hour on the phone. They even opened a remote session but in the end they told me it couldn't be done. Hard to believe.
August 29, 2024
Unprompted review
Everything in one place
Reckon Accounts and Reckon Hosted is still the most efficient Accounting Software in the market. Covers Payroll, Inventory, Asset Registers, budgets plus all normal financials
No need for costly addons required.
August 27, 2024
I have used Reckon Accounts Hosted for 25+ years
I have used Reckon Accounts Hosted for 25+ years, very reliable and smart.
Their support is great, API to connect to other apps, great reporting.
August 27, 2024
I am hopeless with computer problems
I am hopeless with computer problems. The consultant was patient and tolerant of my limitations. She proceeded to fix my problems quickly and completely with her expertise.
August 27, 2024
The support person I spoke with
The support person I spoke with, Lucas, was extremely helpful, patient and knowledge. I was very happy with the service I received.
Judy Hughes
August 26, 2024
I had a problem and it was fixed
I had a problem and it was fixed, remotely. Nothing more to say really.
August 22, 2024
Love Reckon
I have recently reached out for assistance to upgrade my Reckon. I had pasted the time frame to do so myself and had forgotten my admin password. I therefore reached out to my consultant who then passed my name to the office. Nick was so quick to assist me and give me the help I needed. He not only assisted me in getting my data file uploaded and downloaded again but he stayed with me until I was sure I had all my data back and I had no other questions. He also offered to lend any other assistance to me in the future if I might need it. Reckon you have an awesome support staff.
August 20, 2024
Helping with download
Being elderly I don't know how to unload or update programs on my computer. When I first made my call I was informed that they would talk me through the download, however I don't understand what some parts of a computer I need to access. Once I explained this they were very helpful and downloaded for me.
August 21, 2024
Must needed help
I most appreciated the help that I received today which enabled me to keep using Reckon. The gentleman that helped me was extremely pleasant to talk to and very surprised when I took the time to thank him for his much needed help.
August 20, 2024
Reckon One Payroll issue
The operator who helped me was very patient and easy to understand, and resolved my issue.
August 19, 2024
Helpful
I find using computers difficult as am elderly. The girl I spoke with was very patient and helpful.
It took longer than it should have but she was very patient
August 19, 2024
nothing special
August 19, 2024
Helpfull and pleasure to talk to
August 15, 2024
The customer service was very helpful
August 13, 2024
Staff were very helpful and patient
August 11, 2024
Very pleasant, patient & Knowledgeable
Very pleasant and patient with my problem, solving it in a way I could understand and do.
Knew their stuff!!!!
August 8, 2024
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