I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
Company replied
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Review summary
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Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
The disclosures on an ongoing agreement to charge you 24.95 monthly should be made more evident, but the cancellation and the refund was swift, no questions, and Danile my assist was courteous, kind... See more
Company replied
I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made. Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that... See more
Company replied
Company details
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prepare to be scammed with monthly charges
Scam!!! Avoid. They enroll you into automatic monthly payments and will not reimburse you for them. Really horrible and pathetic of this company to prey on people who need this service.
December 10, 2025
Unprompted review
Reply from Records Finder
Hi Jamie,
We’re very sorry to hear about your experience and sincerely apologize for any frustration caused. We take concerns about billing and subscriptions very seriously and are committed to resolving any issues promptly.
Please note that we offer free reports through a 7-day trial, as clearly stated on our checkout page. It explains that the trial will automatically convert to a $24.95 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
Furthermore, we have checked your account and processed a refund of $24.95. Please allow 3 -5 business days for the refund to reflect on your account.
If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Stealing money
December 1, 2025
Reply from Records Finder
Hello Fnu,
Thank you for your feedback. We offer free reports through a 7-day trial to anyone who signs up. On our checkout page, we clearly state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll the customer in a subscription to be billed monthly for $24.95 if they do not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they have read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at https://recordsfinder.com/terms/.
I've reviewed your account and can confirm that it has been canceled, and a refund has been processed. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Fast communication.
December 5, 2025
Reply from Records Finder
Hello Marc,
Thank you so much for the 5-star review! We’re really glad to hear that you had a great experience and found our communication fast and helpful.
If you ever need anything else, we’re always here for you.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I didn’t sign up for the subscription
I didn’t sign up for the subscription, I only did the free trial, now all of a sudden 4 months later I find out you guys been taking money out of my account that I did not know about. Now my account is in negative and I’ve canceled that subscription that I didn’t even sign up for. I’ve only use it once that day 4 months ago and that was it, you guys been taking money like I’ve been using it. That’s not fair nor right at all. I’m a trying father but you guys are giving me a hard time.
December 7, 2025
Reply from Records Finder
Hello Fetaiagogo,
We’re very sorry to hear about your experience — we understand how stressful it is to discover unexpected charges, and that’s never what we want for our customers.
Kindly note that we offer free reports through a 7-day trial, as clearly stated on our checkout page. It explains that the trial will automatically convert to a $24.95 monthly subscription unless canceled. Customers must also check a box confirming they’ve read and agreed to our Terms and Billing Policy before completing the order.
We want to make things right. I have checked your account and rest assured that one of our agents has already refunded your monthly subscription. Please allow 3-5 business days for the funds to be placed back into your account.
We truly appreciate your feedback—it helps us improve the experience for everyone.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Hoping for help from kind people
Dealing with the customer service representatives has been very helpful they have been very patient kind and understanding I talked with 2 different representatives and both seemed to understand my situation I am waiting on the report I just want to know my grandson is in a safe place his mother is very good at running off with people she meets on line I pray the people she has moved in with are good people but it could very well not be the case I just hope my 6 year old grandson is in a decent place but one has to think why does a man have to come to another state to move a woman in with him she has know less than a month she has no money not even a car and 2 children from 2 different men already She was living in a 2 bedroom apartment her rent was paid thru January 2026 there seems to be something wrong with all of this as I spoke with the representatives they was very professional and was straight up about what they could provide and what they could not if I asked for information that was not available to me they was straight up about what their company could do they did not make any promises they told me what was within their scope and what was legal and what was not I am hoping my grandson is safe I just want to know he has s not with people on a sex offender list
December 4, 2025
Reply from Records Finder
Hello Donna,
Thank you sincerely for your 5-star review and for taking the time to share your experience with us.
We are truly glad to hear that our customer service representatives were able to assist you with patience, kindness, and professionalism during such a challenging and emotional time. Your concerns for your grandson’s safety are completely understandable, and we appreciate the trust you placed in our team.
Our representatives strive to be transparent about what information we can legally provide and what falls outside our scope, and we are grateful that you recognized their honesty and clarity. We know how difficult it can be to wait for important updates, and we hope the report brings you the reassurance and peace of mind you are seeking.
If you need any further assistance or have additional questions, please feel free to contact us at any time. We remain committed to supporting you within our guidelines.
Thank you again for your kind words, and we wish you and your family safety and comfort.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I’m happy with the results
December 5, 2025
Reply from Records Finder
Hello Jatin,
Thank you for your feedback! We’re glad you’re happy with the results. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. Thank you for your kind words. We look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Mahmoud,
Thank you for your review! We’re glad you received a quick response. If you require anything further, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Problem Solved…
I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made.
Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that correction to my debit card would take a few days.
Well done.
David C. Mills
December 5, 2025
Reply from Records Finder
Hello David,
Thank you for taking the time to share your experience! We’re delighted that Lovely was able to assist you with courtesy and professionalism. We’re glad your issue was resolved and that everything was clearly explained to you.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The agent I spoke with was friendly and…
The agent I spoke with was friendly and clearly valued the prospect of future business.
December 3, 2025
Reply from Records Finder
Hello Brandon,
We sincerely appreciate your 5-star review. It is encouraging to hear that our agent was not only friendly but also conveyed the value we place on our ongoing relationship with you. Please let us know if we may assist you further.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Terese,
We're happy you're pleased with the assistance you received. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Scam
Scam. Show they have information when you actually pay they just show you VIN lookups, not what they showed before purchase.
I was trying to get owner information from a plate, records finder showed they had the info, but after paying they ONLY give the VIN and info for that vehicle which is already public information.
October 20, 2025
Unprompted review
Reply from Records Finder
Hi Kent,
I'm sorry you were dissatisfied with the report you received. I would love to check on the account for you and see what I can do. However, I cannot locate one using the name you provided in this review. Please give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Dieudonne,
I'm sorry you didn't understand how the service works. If you need assistance with your searches, please give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Excellent customer service helping me…
Excellent customer service helping me cancel the account.
December 2, 2025
Reply from Records Finder
Hello Lisa,
Thank you for your 5-star review. We’re pleased to hear that you received excellent customer service and that our team was able to assist you with canceling your account. We truly appreciate your feedback and are here if you ever need further support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Amazing customer service
Jomarie from the customer care team is amazing! She helped me get back into my account.
December 1, 2025
Reply from Records Finder
Hello Kordell,
Thank you for your 5-star review. We’re delighted to hear that you received amazing customer service and that Jomarie was able to help you get back into your account. We truly appreciate your feedback and are always here if you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Luka,
Thank you for your feedback! We're glad to hear that our team was able to help you with your issue. If you ever need further assistance or have any additional questions, please don’t hesitate to reach out — we’re always here to help!
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Udayakumar,
Thank you very much for your fantastic 5-star review. We truly appreciate your kind words and are delighted to hear that your experience with us was a great one. Your support means a great deal, and we remain at your service should you need anything further.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Better than a dozen others who were tricksters.
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 popped up when searching the same person. I did not know how to go to "My Account" and eventually back to information I had already paid for. Anyway they are way better than a dozen other sites that tried and did trick me into revealing my informations and offering nothing in return. Suggestion: when listing property owned by one person, offer a consise list not requiring so many pages of printed materials that would frustrate a judge looking over a 20-30 page list of properties. Basically, I would like to see search results streamed lined in tighter results for printing.
November 18, 2025
Reply from Records Finder
Hi Patrick,
Thank you for your feedback. This will surely help us a lot in improving our services. We're happy you're pleased with the information you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Marco,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our service fast and accurate. Providing quick, reliable information is exactly what we aim for, and we’re glad we could deliver that for you.
If you ever need assistance again, we’re always here to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Natalie,
Thank you so much for your 5-star review! We’re delighted to hear that you found our service easy to use and appreciated the variety of information available. Your positive feedback means a lot to us.
If you ever need anything else, we’re always here to help!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Teresa,
Thank you for your 4-star review! We’re glad to hear you were able to find exactly who you were looking for. If you ever need any further assistance or have more searches in the future, we’re always here to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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