I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
The disclosures on an ongoing agreement to charge you 24.95 monthly should be made more evident, but the cancellation and the refund was swift, no questions, and Danile my assist was courteous, kind... See more
Company replied
I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made. Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that... See more
Company replied
Company details
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fraudulent scam
Fraudulent scam
The data on the plate I looked up was entirely made up. Nothing short of it. Names were made up and location were made up.
But the worst part is, I purchased a 7 days unlimited pass, and they, without my consent, billed me a monthly subscription.
November 6, 2025
Unprompted review
Reply from Records Finder
Hello Gary,
We’re very sorry to hear about your experience. We’ve checked our system and couldn’t find any account under the name provided. To help us investigate this properly, could you please contact our support team at askgoodcar@ask.goodcar.com or send us your email address linked to your account?
We take claims of unauthorized charges and incorrect data very seriously, and we’d like to resolve this for you as quickly as possible. Once we receive your details, we’ll review the transaction and ensure any billing issues are corrected immediately.
Thank you for bringing this to our attention — we’re committed to making this right.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Web Issue
The representative let me know how to solve an internet issue and explained it well using this website.
Also, she was very kind to explain about using this website for 6 days even though I asked to cancel my membership.
Thank you.
November 12, 2025
Reply from Records Finder
Hi Jiny,
Thank you for your thoughtful feedback! We’re glad to hear our representative was able to clearly explain how to resolve your internet issue and assist you with your membership questions. We truly appreciate your kind words and will be sure to share them with the team. If you need any further assistance, please don’t hesitate to reach out — we’re always happy to help.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The customer service is excellent
The customer service is excellent, and sweet joy helped me to obtain my refund
November 9, 2025
Reply from Records Finder
Hello Anel,
Thank you so much for the 5-star review! We’re delighted to hear that you had an excellent experience with our customer service and that Joy was able to assist you with your refund. We’ll be sure to share your kind words with her!
If you ever need any further assistance, we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We’ve searched for an account using the email address linked to your review but couldn’t locate one. So we can investigate and resolve this for you as quickly as possible, could you please contact our support team at askrecordsfinder@ask.recordsfinder.com with any details linked to your account (such as the registered email or full name)?
We take billing concerns seriously and want to make sure this is fully resolved for you.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Yosahara,
Thank you for your kind feedback! We’re glad to hear you had a good experience and that our team’s patience made things easier for you. If you ever need any further help or have questions, please don’t hesitate to reach out — we’re always happy to assist.
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The representative was very helpful…
The representative was very helpful with resolving my issue. The time she took to listen and assess the situation was satisfactory.
November 11, 2025
Reply from Records Finder
Hello Shannon,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that our representative was able to assist you and took the time to listen and resolve your issue. Your satisfaction means a lot to us, and we truly appreciate your kind feedback.
If you ever need any further assistance or have additional questions, please don’t hesitate to reach out — we’re always happy to help!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Quick and easy ❤️
November 10, 2025
Reply from Records Finder
Hello Kulraj,
Thank you for your 5-star review! We’re so happy to hear that you found the process quick and easy ❤️
If you ever need anything in the future, don’t hesitate to reach out — we’re always here to help!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Deepak,
Thank you for your 5-star review! We’re so glad to hear you were happy with our service. Your feedback means a lot to us.
If you ever need anything else, please feel free to reach out — we’re always happy to help!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Problem addressed quickly
Problem addressed quickly. This is a review of the way they handled an issue not the quality of their product. I only used their service once and I believe it was fine and I obtained the information I was looking for. I cancelled my account so I would only need to pay for the trial period. I was still charged. However, they reversed the charge with only a slight delay without claiming that I did not cancel in time.
November 8, 2025
Reply from Records Finder
Hello Susanne,
Thank you for sharing your detailed 5-star review! We’re glad to hear that our team was able to resolve your issue quickly and ensure the charge was reversed without any hassle. We appreciate your understanding and the recognition of how we handled the situation.
If you ever decide to use our service again or have any questions in the future, please don’t hesitate to reach out — we’ll be happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Excellent customer service
My representative was polite, kind, and knowledgeable. She resolved my issue effectively and efficiently! Wish more reps were this way!
November 10, 2025
Reply from Records Finder
Hello Tracy,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had an excellent experience and that our representative provided polite, kind, and knowledgeable support. We’ll be sure to share your kind words with the team — feedback like yours truly motivates us!
If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Good service
November 10, 2025
Reply from Records Finder
Hello Dalton,
Thank you for your 5-star review! We’re so glad to hear you were happy with our service. Your support means a lot to us.
If there’s anything else we can do for you in the future, please feel free to reach out — we’re always happy to help!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Customer support was great.
November 10, 2025
Reply from Records Finder
Hello Jeremy,
Thank you so much for your 5-star review! We’re thrilled to hear that you found our customer support great. Your feedback means a lot to us.
If there’s anything else we can assist you with, please don’t hesitate to reach out — we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Excellent customer service
When I conducted a records search, it came back with some information unavailable from records. I called customer service to see if I could get a refund. The gentleman was polite and refunded the charge. This level of customer service is increasingly rare these days and I greatly appreciated it.
Kind regards,
November 8, 2025
Reply from Records Finder
Hi Cory,
Thank you for sharing your experience! We’re glad to hear that our team was able to assist you promptly and handle your refund with professionalism. Providing courteous and reliable service is very important to us, and we’re delighted it made a positive impression. If you ever need further assistance, please don’t hesitate to reach out — we’re always happy to help!
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Katherine,
Thank you for your kind feedback! We’re happy to hear that our team was helpful in guiding you through the process. Making sure everything is clear and easy for our customers is always a priority. If you ever need further assistance, please don’t hesitate to reach out — we’re here to help!
Sincerely,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi,
Thank you for your feedback! We’re glad you had a positive experience and appreciate your support.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Best
Efficient, respectful representative I spoke with took care of everything I needed.
November 6, 2025
Reply from Records Finder
Hi Lety,
Thank you for your kind feedback! We’re glad our team provided the assistance you needed and ensured a smooth experience. We hope you'll recommend us to others.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
This website is tricky
This website is tricky! You think your paying a toll but in fact your joining their monthly fee to use. I don't need this I was only trying to pay a one time toll.
November 6, 2025
Reply from Records Finder
Hello Lynda,
We’re sorry to hear about your experience and understand how this situation could have been confusing. Please note that our agent has already processed a full refund of $2.95, as there was no usage on the account.
We appreciate your feedback, as it helps us improve the clarity of our website and communication. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Very friendly and Went Beyond Expectations
Very friendly and did more than I expected to further assist me.
November 6, 2025
Reply from Records Finder
Hello Christopher,
Thank you for your 5-star review. We’re delighted to hear that our team was very friendly and went beyond your expectations to assist you. Your feedback means a lot to us and will be shared with the team.
If you require any further assistance, please don’t hesitate to reach out — we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I got a full refund for a quick and easy refunds…
I got a full refund for a quick and easy time
Nov 4th
November 3, 2025
Reply from Records Finder
Hello Joshua,
Thank you for your 5-star review! We’re glad to hear that your refund was processed quickly and easily. Providing fast and hassle-free service is always our goal, and we appreciate you taking the time to share your experience.
If you ever need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The gentleman I talked to was very…
The gentleman I talked to was very polite. And a pleasure talking to. Thank you
November 3, 2025
Reply from Records Finder
Hello Angela,
Thank you so much for your 5-star review! We’re delighted to hear that our representative was polite and a pleasure to speak with. Your kind feedback means a lot to us, and we’ll be sure to share your comments with the team.
If you ever need any further assistance, we’re always happy to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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