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See what reviewers are saying

Rated 5 out of 5 stars

Really impressed with the truck used to collect my vehicle. My vehicle was in a tricky position and if you got a nice motor you can feel confident Recoveroo will get it home safely. And top service. T... See more

Rated 5 out of 5 stars

Used Recoveroo to transport my car to my mechanic and honestly couldn’t fault them. Super professional from start to finish, really friendly team, and the tracking made it easy to keep an eye on... See more

Company replied

Rated 5 out of 5 stars

Amazing service. Needed emergency recovery at 2am. Swift response. Turned up quickly. Made me feel like everything was going to be ok. Later that day met me at garage with car, all on time and relia... See more

Company replied

Rated 5 out of 5 stars

What a top class service. Phill went out of his way and worked on a Sunday to bring my newly bought ice cream van down to West Cornwall. He's personable but extremely professional at the same time. Th... See more

Company replied

Company details

  1. Department of Transportation
  2. Towing Service

Written by the company

Recoveroo is a Rescue & Recovery business based in Essex. We are a 24/7 operation offering roadside assistance at a reasonable price to members of the general public, local garages, body shops, & motor traders whether its a general breakdown, Road Traffic Collision or bought a car off the internet. Whatever it may be, Recoveroo is on hand to assist you. We don't just provide a breakdown recovery service, we provide a complete service and aim to deliver an excellent customer experience to make what may be a big inconvenience into a small inconvenience for the customer. "We aim to give accurate ETAs with fair and honest prices whilst not compromising on the level of service provided. Over the years we have built the philosophy into our business that just meeting requirements is not an option and exceeding customer expectation is key to our continued development strategy."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I called Recoveroo ..Brilliant service!!

I called Recoveroo to come and take my car to the garage after breaking down,and from first contact they were brilliant!. They kept me informed on how long they would be, the were very kind and made a very stressful situation so much easier!!
I cannot recommend this company high enough!! Thankyou for all your help! *****

December 16, 2024
Unprompted review
Recoveroo logo

Reply from Recoveroo

It was a pleasure working with you. Thank you for the prompt payment, it’s greatly appreciated.

I look forward to working together again in the future

Rated 5 out of 5 stars

Just wanna say a massive thank you to…recovery great fast service and very helpful.highly recommended

Just wanna say a massive thank you to recoverroo for all your help very fast quick and professional service. One of the best recovery company I’ve ever used!! Much better then aa and rac. For all your motoring needs recovery is the number one.
Once again thank you soo much for saveing me.

December 4, 2024
Unprompted review
Recoveroo logo

Reply from Recoveroo

It was a pleasure working with you. Thank you for the prompt payment, it’s greatly appreciated.

I look forward to working together again in the future

Rated 5 out of 5 stars

It’s been very good experience and the…

It’s been very good experience and the job is very clear and the Garage is very professional

December 3, 2024
Unprompted review
Recoveroo logo

Reply from Recoveroo

It was a pleasure working with you. Thank you for the prompt payment, it’s greatly appreciated.

I look forward to working together again in the future

Rated 5 out of 5 stars

Efficient and professional company

My mechanic got Phil to contact me to arrange the pick up of my Toyota Rav 4. He came to my house and drove me so I could show him where my car was. He was friendly and courteous and even offered to drop me back home afterwards. Once the car was at the mechanic's, he texted me to say it had been delivered there safely. A very reliable and professional company. I would highly recommend.

November 16, 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting behaviour from this company

Disgusting behaviour from this company, i have been harassed with messages all night, saturday 19.10.24 - if only i could add screen shots, this man or his daughter have been drunk all night messaging me none stop, after me ignoring and requesting for them to please leave me alone, this company is nothing but trouble all over them selling me a faulty car, i am a 19 year old girl being spammed with messages on a saturday night absolutely unbelievable, stay aware - seeing their reviews makes me think they are such a lovely helpful business, and i don’t understand why i’m receiving this sort of behaviour

October 19, 2024
Unprompted review
Recoveroo logo

Reply from Recoveroo

Hello Molly B,
Thank you for reaching out, and we’re sorry to hear about the situation with your vehicle purchase. However, I believe there might be a bit of confusion here. We’re a vehicle transportation and recovery service and do not sell or deal in vehicle sales.
If you could kindly consider removing or updating your review to reflect this clarification, we would greatly appreciate it. Please don’t hesitate to reach out if you need help with transportation or recovery services in the future.
Best regards,
RECOVEROO

Rated 5 out of 5 stars

Mercedes had sent over Recoveroo to…

Mercedes had sent over Recoveroo to pick up my car to bring to the body Shop. Phill came the next day and was very attentive and supportive of the situation with my car. My car was professionally mounted into his recovery truck and messaged me with photos to say my car has been delivered. I will use him privately if any issues occur in the future. 5/5 service from phill

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Recovery is the best recovery service…

Recovery is the best recovery service you could eever need they look after you they make sure you are kept in the loop if there's any problems, I would not use any other rescue company.
And the price they charge is very
reasonable.

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

First off. I just love the name and he does just what's on the box. Came to van on time kept me in the loop when he had a delay. Then took my van to my chosen destination. I pay a yearly subscription to the AA but maybe I should start paying it to Recoveroo in. Excellent service and value for money.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Totally professional and efficient

A totally professional and efficient service. I cannot recommend them highly enough.

March 20, 2024
Unprompted review
Recoveroo logo

Reply from Recoveroo

Hi,

Thank you so much for sharing your positive experience. We pride ourselves on professionalism. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Thank you for choosing Recoveroo.

Regards, Recoveroo

Rated 5 out of 5 stars

Very respectful

Very respectful, stick to their appointment, always get the job done hundred stars from me. One of the best company I ever dealt with.

February 12, 2024
Unprompted review
Recoveroo logo

Reply from Recoveroo

Hi,

Thank you so much for sharing your positive experience. We pride ourselves on professionalism. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Thank you for choosing Recoveroo.

Regards, Recoveroo

Rated 5 out of 5 stars

Well it's like this

Whilst I didn't use Recoveroo, it was the customer service that most impressed me. They were going to recover my car and It unexpectedly started so I cancelled the recovery. They were so nice and professional I will definitely use them in the future.

December 18, 2023
Unprompted review
Recoveroo logo

Reply from Recoveroo

Hi,

Thank you so much for sharing your positive experience. We pride ourselves on professionalism. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Thank you for choosing Recoveroo.

Regards, Recoveroo

Rated 5 out of 5 stars

Brilliant service

My experience with Recoveroo was top notch from start to finish. Phil was very professional and very helpful. I was kept informed though out. Best car recovery around. Kept the number, highly recommend.

January 31, 2024
Unprompted review
Recoveroo logo

Reply from Recoveroo

Hi,

Thank you so much for sharing your positive experience. We pride ourselves on professionalism. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Thank you for choosing Recoveroo.

Regards, Recoveroo

Rated 5 out of 5 stars

First rate service

First rate service. Arrived on-time for a tight schedule and clearly very experienced in the work required. Kind enough to give me a lift to the garage, too. Unsure how price compares to others, but service is exceptional so no reason to look elsewhere. That said, would be good if I didn't have another breakdown 😅

January 17, 2024
Unprompted review
Recoveroo logo

Reply from Recoveroo

Hi,

Thank you so much for sharing your positive experience. We pride ourselves on professionalism. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Thank you for choosing Recoveroo.

Regards, Recoveroo

Rated 5 out of 5 stars

Great Service | Phil is a great employee

Had Phil scheduled for a pickup and i had a last minute change to pick up another car. he was able to pick up both cars within the same day and delivered them in pristine condition. he was quick and also very helpful to unload the cars where we needed them. he was not only professional but also went above and beyond his required actions to help us and we really appreciate his help

January 30, 2024
Unprompted review
Recoveroo logo

Reply from Recoveroo

Hi,

Thank you so much for sharing your positive experience. We pride ourselves on professionalism. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Thank you for choosing Recoveroo.

Regards, Recoveroo

Rated 5 out of 5 stars

First class professional service

First class professional service. Great communication, reliable and friendly. Thanks to Joe for taking so much care with my car and sending me a photo once delivered to my chosen garage. Fantastic job.

January 24, 2024
Unprompted review
Recoveroo logo

Reply from Recoveroo

Hi,

Thank you so much for sharing your positive experience. We pride ourselves on professionalism. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Thank you for choosing Recoveroo.

Regards, Recoveroo

Rated 5 out of 5 stars

Excellent service

Recovered my vehicle after a pothole and national recovery service left me stranded on M25 with two flats. Great local knowledge, got me in with a mechanic within 45 mins.
Good communicator, cannot recommend enough.

December 19, 2023
Unprompted review
Recoveroo logo

Reply from Recoveroo

Hi,

Thank you so much for sharing your positive experience. We pride ourselves on professionalism. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Thank you for choosing Recoveroo.

Regards, Recoveroo

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