The booking system is very simple and clear. I booked on Saturday, and Monday morning I received a confirmation that the inspection was booked for that day. The report is detailed and I received a sum... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The report was very thorough. Conversation with inspector made the process worth while. Together it allowed us to make an informed decision on a vehicle 1200km’s away. Could not be happier. Would hi... See more
Having a trusted body like RedBook physically look at a car on your behalf gives you confidence in what you are buying. Information given and the follow up phone call were essential to ensure the c... See more
Definitely worth the money. Comprehensive check by the mechanic with lots of detail and pictures, and a phone call with a debrief of any potential issues explained. For what I paid for the inspection,... See more
Company details
Written by the company
Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.
The RBI Promise
Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.
Contact info
449 Punt Rd, Cremorne, Victoria, 3121, Melbourne, Australia
- 1300 373 992
- redbookinspect.com.au
4.6
Excellent
3K reviews
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very poor customer service
March 19, 2026
Reply from RedBook Inspect
Hi There,
Thanks for leaving a review of our inspection service.
Are you able to elaborate further on your issues with our customer service team?
Regards,
The Redbook Inspect Team.
Exceeded our expections!
We requested an inspection on a Friday evening and the inspection occurred on Monday morning. The report was surprisingly informative and enlightened us on the overall condition of the vehicle. We were impressed with the rapid response and the creditability of the inspection report. Thank you Mouhamed for your expert assistance.
March 23, 2026
Unprompted review
John was great
John was great. Very helpful and informative.
Identified some items not picked up by us. He was very thorough.
Third time we have used Redbook inspection and we will definitely use them again when required.
March 20, 2026
Disappointing experience
Very disappointing experience. The inspection failed to identify that the car in issue was in fairly urgent need of front and rear brake pad replacement. A service performed 2 days after picking the car up identified the issue which cost a further $580.
I would have thought that the inspection would have picked up such fundamental issues as this.
March 17, 2026
Unprompted review
Reply from RedBook Inspect
Hi Richard,
Thank you for leaving a review of our inspection service.
As stated in our terms the inspection is visual only, and we do not remove any parts from the vehicle during inspection. We also specify we do not check pad or rotor thickness during inspection.
We highly recommend everyone closely read the sample report and exclusions list to ensure the inspection is suitable for their purpose.
Regards,
The Redbook Inspect Team.
Amazing service and experience overall
Amazing service and experience overall. Was wary of using a service like this but it was actually brilliant and incredibly thorough and useful.
March 20, 2026
Provided promptly and as promised.
March 16, 2026
Perhaps ask if I had used the service…
Perhaps ask if I had used the service before and if not a brief advisory of the process. Also, intercommunication between the inspector and the dealership - I had to do background work to ensure the relevant person at the dealership new of the time and was actually available on the day.
Hi,
Thanks for your response.
I understand that your team liaises directly with the seller to arrange the inspection time. My comment was more about the visibility of that process from my side as the client, rather than suggesting no contact occurred.
In my case, I needed to do some background work myself to ensure the relevant person at the dealership was aware of the inspection time and would be available on the day. I wasn’t sure whether this had already been fully confirmed at your end, so I took it upon myself to follow up to avoid any issues.
It may just be a matter of clearer communication or confirmation to the client once the time has been set with the seller, so everyone is aligned.
March 20, 2026
Reply from RedBook Inspect
Hi Mark,
Thank you for leaving a review of our inspection service.
Our team reaches out directly to the listed seller to organise all inspections and do liase directly with them to schedule a time in.
We don't have any emails on file regarding following up confirming a time with them, are you able to expand on what occured?
Kind Regards,
The Redbook Inspect Team.
Great service
March 18, 2026
Might be good for Redbook to address my…
Might be good for Redbook to address my complaint rather than spamming the review requests …
March 19, 2026
Reply from RedBook Inspect
Hi Richard,
Thank you for leaving a review of our inspection service.
We don't appear to have any complaints on file at this time from you.
Are you able to advise the specific issue you had with the service so that we can look into it?
Regards,
The Redbook Inspect Team.
Everything was perfect
March 23, 2026
Exceptionally good experience
Exceptionally good experience. Inspector report was very detailed and he even called before sending me the report to explain everything.
Very happy
March 19, 2026
Comprehensive and easy to understand…
Comprehensive and easy to understand report with friendly and informative follow up phone call
March 17, 2026
Informative and in-depth
Quite informative and in-depth. After the inspection was sure that I was going to buy.
March 17, 2026
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