The booking system is very simple and clear. I booked on Saturday, and Monday morning I received a confirmation that the inspection was booked for that day. The report is detailed and I received a sum... See more
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Review summary
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The report was very thorough. Conversation with inspector made the process worth while. Together it allowed us to make an informed decision on a vehicle 1200km’s away. Could not be happier. Would hi... See more
Having a trusted body like RedBook physically look at a car on your behalf gives you confidence in what you are buying. Information given and the follow up phone call were essential to ensure the c... See more
Definitely worth the money. Comprehensive check by the mechanic with lots of detail and pictures, and a phone call with a debrief of any potential issues explained. For what I paid for the inspection,... See more
Company details
Written by the company
Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.
The RBI Promise
Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.
Contact info
449 Punt Rd, Cremorne, Victoria, 3121, Melbourne, Australia
- 1300 373 992
- redbookinspect.com.au
4.6
Excellent
3K reviews
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Accurate info & easy to talk to.
The technician rang me to discuss the inspection.
He spoke in exact language & was easy to deal with.
March 17, 2026
Thorough report and helpful inspector
The report was thorough and Tom, who performed the inspection was really great in taking the time to discuss some of the issues raised in the report which helped with my decision.
March 17, 2026
Very Professional
The inspection officer was very good, I felt secure in his assessment of my vehicle.
March 17, 2026
Amazing service and the inspector was…
Amazing service and the inspector was very good
March 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Don't waste your money with Redbook
Get an independent mechanic to conduct your pre-purchase inspection, one who has pride in their business and offers proper customer service. Redbook is such a large company; they do the bare minimum and don’t care.
While I understand that a five-year-old car will naturally have general wear and tear, such as minor scratches etc., there were several significant defects missing from the report. The inspection missed a large chip in the windscreen, located directly in the driver’s field of view, a very loud, constant rattle at high speed, four significant dents, a broken air vent, a broken console, and a damaged badge.
I contacted Redbook with my feedback and they pretty much said tough cookies, denied the chip in the windscreen and said they couldn’t see any dents because it was raining. They referred me to the “photographic evidence of the vehicle’s condition”, however the images they send are low resolution so it’s not possible to see details. THAT is why you pay for an inspection! I could have asked the dealer to send me pictures.
I’ve had a pre-purchase inspection from an independent mechanic before, and they recorded every detail and defect. I would have thought Redbook would do the same purely for due diligence. As an interstate buyer, I relied on Redbook’s inspection to decide whether to travel from Melbourne to Sydney to view the car in person (which I did). What a waste of my time and money.
March 20, 2026
Reply from RedBook Inspect
Hi There,
Thank you for leaving a review of our inspection service.
Under the report section marked "Exterior" in the subheading "Windscreen" it very clearly shows no chip in the front windshield at the time of inspection in the location shown in the image you have sent to our aftersales team.
As the inspection is a condition report of the vehicle at time of inspection the report did not misrepresent its condition at the time.
Regards,
The Redbook Inspect Team.
The team were great to deal with
The team were great to deal with, tons of communication and very proactive. Will definitely use again
March 16, 2026
I can’t recommend this service highly…
I can’t recommend this service highly enough. Very knowledgeable, friendly staff and the feedback in the reports is highly valuable in assessing whether you’re making a good purchasing decision.
March 16, 2026
Didn’t receive follow up call
Didn’t receive follow up call. Many items not able to be checked. Ridiculous price for a service. Never buy the ultimate package is a waste of money,
March 13, 2026
Reply from RedBook Inspect
Hi Ricky,
Thanks for leaving a review of our inspection service.
We have noted that the inspector tried to reach out to discuss the report with you, but they did also leave their details under the section marker "Comment from Inspector" as well in case you were unable to find their missed call.
Kind Regards,
The Redbook Inspect Team.
Thorough, Excellent Service
The mechanic (Owen, Perth WA) was extremely knowledgeable, thorough and was transparent on potential issues, or issues he would not be able to isolate as it is a remove service. I felt taken care for. Report also included 180 photos detailing the car, I was very impressed.
March 20, 2026
Unprompted review
excellent service…
such a detailed report any issues stated were absolutely correct easy report to understand with great photos and videos and even a phone call afterwards to explain everything
March 12, 2026
Comprehensive PPI completed by Mouhamed m
1999 Porsche 986 2.5l Boxster
Had a PPI completed by Mouhamed m, undertaken with efficiency and a comprehensive review with suggested areas to address. Backed up with a follow up discussion same day service. Recommend :)
March 18, 2026
Unprompted review
Excellent customer service from Daniel…
Excellent customer service from Daniel in Wollongong. Thorough, took all the time I required to explain the report to me in an accessible way to a person lacking techonicvsal knowledge;edge as wekll as being professional and pleasant.
March 13, 2026
Well worth the cost
While I initially thought that this was an expensive service, the value for money was fantastic and worthwhile. A very detailed and thorough report was received minutes after the inspection was completed. Lots of supporting pictures to provide confidence, and the follow-up phone call was really valued as it provided an additional opportunity to get peace of mind. Thank you to Mohammed- What a fantastic service!
March 18, 2026
Unprompted review
Exceptional personal service
The report and the photos I received were extremely thorough. But the best part was the phone call from the mechanic who inspected. He talked me through the report, answered all my questions and gave me some important points to consider. Very friendly, patient, and genuinely seemed interested in best outcome for me. In the end I did not purchase the car, and feel it was the right call in terms of safety and long term costs.
March 3, 2026
Access to the Inspector to be able to ask questions about the report.
Good customer service contacted the inspector a couple of times to ask questions about the report. Very helpful and this allowed me to get comfortable to proceed with the purchase.
March 13, 2026
Very detailed report and inspector took…
Very detailed report and inspector took the time to explain the main points via telephone.
March 16, 2026
Easy to work with
Easy to book. Inspector very easy to work with and understood the purpose of all my additional queries.
March 13, 2026
Everything was a 4 star and got a call…
Everything was a 4 star and got a call only 30 mins after booked time.
I don’t know how in depth they went on the inspection.
March 11, 2026
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