Red Cross Training Reviews 6,373

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, engaging teaching styles, and extensive knowledge, which made the learning experience enjoyable and effective. Many people highlighted the excellent user experience, noting the well-structured courses, practical exercises, and clear instructions that fostered confidence in applying newly acquired skills. However, some customers also noted occasional issues with course organization, such as large group sizes making it difficult to hear, or a perceived lack of preparation from some instructors. A few other people also felt that some instructors were abrupt or seemed irritated by questions, leading to a less positive experience.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers frequently praise the instructors for being... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the courses... See more

Service

People report positive experiences with service, particularly praising the first aid courses. Reviewers found... See more

Instructions

Consumers find instructions to be positive. Many reviewers praise the instructors for being knowledgeable,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high standard of trainers and the... See more

Based on these reviews

Rated 5 out of 5 stars

Great experience and left feeling confident I can now help if needed. Brilliant 3 day course. Can't recommend enough and having spoken to people who've done similar 3 day courses hosted by in house tr... See more

Rated 5 out of 5 stars

I attended a 1 day emergency first aid at work (EFAW) course. The trainers were friendly, efficient and effective. The training style of mixed teaching methods with lots of hands-on practice of what... See more

Rated 5 out of 5 stars

Tracey was really informative and very thorough. I feel confident to deal with situations sohuld they arise at work. Although it was serious it was also relaxed and made fun and plenty of time was all... See more

Rated 5 out of 5 stars

Red Cross offer a consistent educational product. The venue was very good for the purpose of classroom and facilities. Teachers stick to the basics of their curriculum but add thei own personality. I... See more

Rated 4 out of 5 stars

Kevin the instructor was excellent in communicating and enabling us to do the work off our own backs and not just sit there and be lectured to. The venue was to large It did not feel part of a... See more

Rated 5 out of 5 stars

Thoroughly enjoyed the course by British Red Cross. The trainer Izzy was absolutely fantastic. Kept everyone engaged and was extremely knowledgeable. The course itself covered many topics and I can n... See more

Rated 5 out of 5 stars

The course content fully met my needs and left me feeling more confident that I would be able to help in an emergency. The trainer was excellent. Good pace, lots of energy and kept us all focussed and... See more

Rated 5 out of 5 stars

I completed a First Aid at Work course with Red Cross Training and I would highly recommend them. The training was engaging and chunked in a way that kept my attention from straying. There was also... See more

Rated 4 out of 5 stars

The training was good, although there was some pressure about timing for the sessions. The trainer gave the group a bit of a telling-off for the time taken returning from breaks, but the clock in the... See more

Rated 5 out of 5 stars

The instructors were so good, and made everyone feel at ease. Being in a group of complete strangers can be quite daunting, but they immediately made sure everyone was introduced and included. The c... See more

Rated 5 out of 5 stars

My third refresher course with the Red Cross. My second course with Jesper as the instructor, and I'd say the best course to date. Very open and informative with new updates explained well, good pr... See more

Rated 5 out of 5 stars

Very productive session, informative and fun to engage with the class, session lead had a good sense of humour which made this more enjoyable. Lots of information shared and tips and tricks which is a... See more

Rated 5 out of 5 stars

The best instructor that I’ve had and I did my first first aid course in 2014. First female instructor and didn’t have the usual arrogance know it all superiority that I’ve experienced with male instr... See more

Rated 5 out of 5 stars

It was a refresher for me so I knew what to expect but I thought Karl’s method of teaching was clever and memorable. There’s so much to remember and doing it in the right order is essential so Karl’s... See more

Rated 5 out of 5 stars

Exceptional Course one of life skills just not work skills. Venue very nice been there a few times now. Trainer was brilliant and made the two day informative but also fun and engaging

Rated 5 out of 5 stars

Really well structured day and the instructor was very knowledgeable. I have prev done the 3 day course so this was a great refresher and ran through most work/office place scenarios that could occur.... See more

Rated 5 out of 5 stars

I had my emergency first aid training with Sarah and Kev in Southampton .. outstanding!!! They made me feel at ease, they made it fun, I feel confident in my new skills. I will be looking into further... See more

Rated 5 out of 5 stars

Completed the three day first aid at work course with instructor Blessing in Harrow. Facilities were great, parking supplied and welfare area was also great. Blessing was very interactive, scenario... See more

Rated 5 out of 5 stars

the course was very well run and our trainer was very friendly and was happy to answer any questions no matter how big or small. I learnt so much and as feel confident should a first aid incident happ... See more

Rated 5 out of 5 stars

Jason and Amanda are fantastic instructors. They are extremely knowledgeable and their respective styles of instruction complement each other and make for an enjoyable hands on experience. Whilst the... See more

Rated 5 out of 5 stars

The person running the course was very good at explaining first aid and all the major and minor aspects of it. Demonstrating to others how to do first aid and watching that we performed the actions c... See more

Rated 5 out of 5 stars

I would fully recommend this fantastic excellent First Aid course...such brilliant content and practical exercise learning.....The trainer we had Blessing Owen was just FANTASTIC her medical knowledge... See more

Rated 5 out of 5 stars

The course was engaging and although there was a lot of learning, it was done in such a way that you had fun while learning. Very engaging and kept you involved. I was surprised of how much I learnt a... See more

Rated 5 out of 5 stars

A very interesting day. Informative day, good trainer. Covered a lot of areas, practical work as well as listening. My knowledge I know feel is 100% better than when I entered the room! All you ha... See more

Rated 5 out of 5 stars

Took part in the 2 day 1st aid at work refresher training. Informative, engaging and hands on. The trainer was knowledgeable. The venue was good with plenty of space. Communication was fast and inform... See more

Rated 5 out of 5 stars

I found it extremely great experience, Nicky made us all feel at ease and also made it very simple to understand and gain lots of knowledge .I would definitely recommend this for work place or even... See more

Rated 5 out of 5 stars

Every time I take a course with Red Cross the standard of the trainers is vwey high. They are professional, knowledgeable. Would highly recommend.

Rated 5 out of 5 stars

The first aid training I completed through the Red Cross was brilliant. The Trainer was lovely, she kept the pace of both theory and practical exercises to a speed that kept you engaged. The venue was... See more

Rated 5 out of 5 stars

I learned a lot as it was my first time completing a First Aid training, the person delivering the material was amazing, 10/10! She was informative, kept it engaging and was really kind and patient, I... See more

Rated 5 out of 5 stars

Very interactive course which is how I learn, rather than from a desk and book The instructor was enthusiastic and knowledgeable and and had us all working together as a team

Rated 5 out of 5 stars

I did a morning course, "Baby and child first aid for parents and grandparents." Really well delivered. Great resources and good to get hands-on practice.

Rated 5 out of 5 stars

Session times and break times were perfect. There was a good cross esction of attendees and we all enjoyed each others input & company.

Rated 5 out of 5 stars

The engagement between the instructor and the class was very very good and gave me confidence to carry out the tasks great experience. Would tell all to attend even if not for work situations great ju... See more

Rated 5 out of 5 stars

I have used Red Cross Training for years to keep my first aid certificate current. Great trainers and would highly recommend.

Rated 5 out of 5 stars

First Aid by Heather A. 1336787 We had the pleasure of being trained by Heather A., and she was truly incredible. From the very beginning, she created a welcoming and supportive environment that m... See more

Rated 5 out of 5 stars

the trainer was very clear and made understanding fun for all who attended. i would highly recommend this course with the red cross.

Rated 5 out of 5 stars

It was a very informative course and our Instructor made learning an enjoyable experience. He put the information across in an easy to understand way and the practical exercises were explained very co... See more

Rated 5 out of 5 stars

I was nervous, however Karl made it fun and easy to remember. The group was small, which I found helpful as we had more time to draw of each others experiances. I feel that I learnt more on this cou... See more

Rated 5 out of 5 stars

there was a good mix of attendees from all work areas, the trainer allowed everyone the opportunity to participate with views & experiences that we could all benefit from. course content was delivered... See more

Rated 5 out of 5 stars

Emergency First Aid at Work was delivered really well. The instructor covered all topics really well. I found the course really informative. I would highly recommend.

Rated 5 out of 5 stars

I recently attended a first aid training course, and it was an excellent experience from start to finish. Although this wasn't my first time attending a first aid training. The session was informati... See more

Rated 5 out of 5 stars

Gary was superb, very professional but made us feel at ease to recognise how training can be enjoyabe but also serious when it needed to be.

Rated 5 out of 5 stars

The mixture of practical and theory made the course very interesting. The instructor was very clear and concise and a pleasure to be learnt with

Rated 5 out of 5 stars

The course was excellent and educational. I enjoyed it. I learned a lot of things I didn’t know before. I will definitely do it again next time.

Rated 5 out of 5 stars

Heather was a lovely and very knowledgeable trainer. Would definitely recommend them for a first aid course

Rated 2 out of 5 stars

The course content was reasonable, sadly, the delivery left a lot to be desired. I understand these courses must get repetitive for the tutors, but the students must never get the negat... See more

Company replied

Rated 5 out of 5 stars

My instructor was funny, kind and explained everything well. The time flew by with him and you should be very proud of such a confident and professional instructor.

Rated 4 out of 5 stars

Our instructor focused the majority of his training using a practical approach, which allowed us to engage more in the sessions. He covered every subject in detail and took his time to answer an... See more

Rated 5 out of 5 stars

I have completed the one-day Emergency First Aid at Work course many time, but this was my first three-day course. My needs as a totally blind learner were excellently met, with an additional trainer... See more

Rated 4 out of 5 stars

If you need first aid training, forget doing it online. First aid needs to be delivered face to face. I've used the British Red Cross for this training before an wouldn't hesitate to use them again... See more

Rated 5 out of 5 stars

Great training and knowledge gained, thank you Blessing Owen. Would highly recommend this course


Company details

  1. First Aid Station

Information provided by various external sources

If you'd like to find out more about our training and the services we offer, please visit our website or contact us using the details below.

British Red Cross | First Aid Training

Written by the company

Why choose us?
We offer first aid and health and safety courses which support the British Red Cross’ aim to save lives, prevent and reduce suffering, and increase wellbeing and resilience. All operating surplus goes into our Charity Fund, so by choosing us to provide your training, you’re helping us achieve our vision of a world where everyone gets the help they need in a crisis.
Courses to meet your needs
Whether you want to learn first aid for your everyday life or need health and safety training for work, we have a course for you. Try our interactive course finder to help you choose the right course for your needs, then book online or over the phone – whichever you prefer.
Nationwide venues
We have training venues in England, Scotland, Wales and Northern Ireland, so you’re sure to find a course near you. We can even come to you if you have a group of up to 12 people who need training.
Customer service
If you have a question or need help with your booking, our friendly call centre advisors are available from Monday to Friday, 8.30am – 5pm. We pride ourselves on delivering a practical, enjoyable learning experience, and we encourage customer feedback to help us understand what we’re doing well and where we could improve.
Account managed service
If your business has regular first aid / health and safety training needs, our account management service could save you time and money when arranging courses for your staff.
Ongoing support
We offer several ways to help you keep your skills up-to-date, from refresher courses to online learning, free mobile apps and our Safe Hands community.
Quality assured
We're proud to hold the ISO 9001:2015 which demonstrate our commitment to delivering a quality training experience. We’re also acknowledged by the Health and Safety Executive as a standard setter for first aid training.

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, constructive and welcoming instructors. They created a comfortable relaxed learning environment which I found refreshing.

February 17, 2026
Rated 4 out of 5 stars

Good training

The training was good, although there was some pressure about timing for the sessions. The trainer gave the group a bit of a telling-off for the time taken returning from breaks, but the clock in the room was fast. It would be advisable to ensure that clocks and watches are synchronised when being late is such an issue.
There was a goos use of a variety of teaching methods and exercises that added to the quality of the training.

January 23, 2026
Rated 4 out of 5 stars

The trainer was great and made the…

The trainer was great and made the whole session fun as well as informative.
They chose a good location for the training which made it comfortable and easy.
I think some of the topics were a bit rushed but it was only a one day course.

February 26, 2026
Rated 5 out of 5 stars

Fantastic training

The trainer made me feel welcomed, comfortable and included. He was knowledgable and confident in teaching the course.

March 9, 2026
Rated 5 out of 5 stars

The engagement between the instructor…

The engagement between the instructor and the class was very very good and gave me confidence to carry out the tasks great experience. Would tell all to attend even if not for work situations great just to know and give you the ability to help others.

February 26, 2026

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