Redhamper Reviews 43

This is my 2nd corner clothes hamper from this site & I am truly delighted. Well worth the wait to be delivered to Northern Ireland. Looks perfect in our bedroom when we have limited space. Highly recommend the largest corner one as takes up less space. Thank you <3

Excellent product

Ordered through Debenhams, took 2 weeks for one item to arrive that was damaged, who knows where my other 2 items are because no-one is responding, despite me having to chase down a very large value order.
Take your pennies elsewhere as you won’t get your items or an answer-do better!

I ordered a 4 person picnic hamper for our daughter’s birthday. The hamper is perfect, exactly what I was looking for. Unfortunately one of the plates was broken on delivery and I emailed the Red Hamper and sent a photo of the broken plate. Matthew replied immediately to my email and then sent not one but two replacement plates. Thank you Matthew and The Red Hamper for not only an excellent product but outstanding service.

The team at RedHamper were great when there was a problem with my delivery, they did not argue or complain, they simply dealt with it quickly & kindly, sending a new product immediately - and it was not their fault but the courier that caused the issue.

Thats great service

Quick delivery and very helpful with queries. Thank you!

***DO NOT USE THIS COMPANY**
**Seems my issue is an ongoing issue with them**
If you know business like i do, it thrives on positive reviews and actual delivery of goods payed for.

I made an order last week and did not receive any confirmation email, just a text message from shopify. Finding it a bit strange i reached out to the owners of red hamper to query if the item had been shipped. 3 emails and 2 phonecalls later and i have not received any response, nor has my item arrived. According to DPD they haven't even handed over the parcel to be delivered. I will now be going through my bank to get a refund. Avoid this company... Buy elsewhere

Edit : Seems you have tried to get my review removed citing it wasn't genuine - we have provided the evidence required. I find that move highly insulting .. so we will still be requesting a refund via our bank

Edit 2 : As stated we are wanting to be refunded either by you or the bank is fine

Edit 3 : Not yet no

Edit 4 : Thank you

Edit 5 : I recieved en email this morning from Trustpilot

" redhamper.co.uk has flagged your review for containing harmful or illegal content. "

Edit 6 ( Final edit ) : I have received a final response from Trust pilot ... which follows

We’re just following up about your review of redhamper.co.uk, which was flagged for containing harmful or illegal content.

The decision
We’ve assessed your review for the reason it was flagged and determined that it follows our guidelines. Therefore, we’ve now put your review back online.

So once again through false accusations you have tried to have my review removed to which Trustpilot stated my review breaks no rules and is in no way (harmful or illegal content). This entire experience just reinforces the negative reviews in regards to experiences with RedHamper.

I will no longer be communicating on this issue

I’m really happy with the basket set thanks!
Easy to order & delivered quickly.
BUT delivery company abandoned my parcel by roadside (unsurprisingly they did not take any proof of delivery photo!)

The product was packaged well and delivered by a delivery firm which took care of the parcel. The product is really excellent, well made and looks smart.

Exactly what I was looking for. A good quality wicker dog basket. I'd definitely recommend it!

Delivery was slow as the first one got lost, I assume, but this was quickly rectified. The bed is really lovely, thank you!

Red Hamper, it turns out, were the secondary supplier for an order placed with another company, which took the order and payment. Red Hamper cancelled this order, which I only discovered after checking tracking via DPD, when nothing arrived. I have had no response to my contact for an explanation/refund, either from Red Hamper or the original company. I now have to enter into a dispute resolution process via PayPal.
In response to Red Hamper's reply to the above, (i) DPD tracking said that Red Hamper had cancelled the order - I had never heard of Red Hamper up to this point. (ii) I contacted Red Hamper via their website 4 days ago and have not even received an acknowledgment, let alone a response - just a request from TrustPilot for a review. (iii) I have also taken this up with the original company and have now received an acknowledgment although no resolution or refund so far; obviously, I will give them a chance to solve the issue before taking the matter further with PayPal (iv) Red Hamper did not notify me of the cancellation of this order. (v) This is a factual statement and not dishonest. (vi) I hope Red Hamper's response here may help you to form your own opinion as to their customer service.
In response to Red Hamper's further response, (i) why did your company request a review for a service that had not been provided? I would not feel so frustrated, were that not to have happened. Clearly ony positive reviews are required. (ii) why does your name appear on the DPD tracking advice? (iii) it appears the contact form on your website is not working as it should. (iv) maybe you need to review your relationship with the companies who supply you with orders rather than disbelieving customers who have been let down. (v) it would help if you read the comments posted more carefully - for example, I have also taken this matter up with the company with whom the order was originally placed and, in response to their request for 48hr to investigate what has gone wrong, I stated that I was delaying entering into dispute resolution with PayPal. (vi) maybe try being humble ...
I say again, if this is nothing to do with your company and you know nothing of this order, why did you ask me for a review ...?

I ordered a drinks hamper for my partner for Christmas and would happily recommend Red Hamper.
The team at Red Hamper were extremely helpful and the basket was received quickly and is of exceptional quality.

Excellent choice, found the perfect sized basket to fit our unit. Good quality, fast delivery and good customer service.

Very impressed with customer service (thank you Matthew). Will definitely be ordering from RedHamper in future.

I ordered a white basket to fill to the brim with cuddly toys for my soon to be Grandson. I've had several baskets from different shops in the past and was a little apprehensive about how it would look in real life. I needn't have worried. It's absolutely lovely. In fact, the photo doesn't do it justice.

Do not use this company or its sister company The Willow Basket - both operated by the same people. I ordered £150 worth of baskets which never arrived. Red Hamper took the payment. After waiting a month and being told another shipment was on its way (which also never arrived), I requested a refund. Red Hamper is no longer returning my emails and the phone rings off. I used Paypal and so I have raised a dispute with them and am waiting to hear back. I suspect the stock is not available and the company is taking orders it cannot fulfil. Appalling customer service which has wasted hours of my time, and as yet no refund.

I ordered online the Set of 2 Wicker Country Log Set which I thought would be dispatched within their timeframe of 7days. This was not the case. I contacted the company as I had not heard anything 4 days after placing the order and advised that there was no problem with the order. On the eighth day I contacted them again and to my horror was advised that there was an error on their system for my order but he would dispatch as soon as possible or offer me a refund. I genuinely wanted to keep the order so gave them the benefit of the doubt. In my eyes this would be a priority order and should therefore be dispatched by the end of the following working day. Once this did not happen I felt I had no option but to open up a PayPal case against them and get my full refund. This company has very poor customer service and I would advise strongly against using them.

I ordered Deluxe Retro Double Lidded Wicker Fitted Picnic Basket. When I hadnt recieved notification of dispatch I contacted the company who advised that their dispatches were a little behind due to issues with thier courier service. I explained that I had ordered for a special ocasion and the company owner said he could not guarantee it would be in time and offered a refund. I decided to risk it and the next day the owner advised that to guarantee delivery on time he had had the item dispatched from one of his customer/distributors stock, he even kept me uodated with tracker number and estimated delivery time. The item arrived in time and is fabulous. Great service and product - Thanks so much!

I ordered a hamper online but did not really give the company time to get it delivered, it was a gift. Ordinarily they would have dispatched the item immediately but were running a day or two behind. I emailed them for a refund and received a very courteous reply with a full refund back into my account in two days. This is the sort of service you would expect from a good company, this is why I am taking the time to write a review.