Red Light Rising Reviews 

278
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness in improving health and wellness, noting significant benefits for various conditions. Many highlight the high quality and sturdy construction of the devices, appreciating their powerful intensity and thoughtful design. People also value the ease of use and comprehensive information provided, contributing to a very positive overall user experience. However, some customers also noted significant delays in delivery, with some orders arriving late, in parts, or not at all, sometimes due to carrier issues. Additionally, a few people experienced problems with customer service, including ignored messages, abrupt responses, and issues with missing components or faulty products not being resolved efficiently.

What people talk about most

Product

People report positive experiences with the product, often recommending it for its effectiveness in various... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising the speed of... See more

Quality

Customers consistently note positive experiences with quality, praising the products for being well-designed,... See more

User experience

Customers had positive experiences with the user experience, finding the light easy to use and appreciating... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting good communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The red light is brilliant especially the portable one that I purchased. I had previously borrowed a plug in one from a friend , so this one is far better. Lasts for several 10 min treatments to... See more

Rated 5 out of 5 stars

I bought the Advantage Wrap. It took a while to arrive, but I’m using it twice a day on my shoulder which has been in physio rehab since April without any progress at all. In a week I am noticing a si... See more

Rated 5 out of 5 stars

The Red Light Rising team were helpful both pre and post purchase. Since the 2021 well known medical intervention, I have suffered from inflammation through out my body plus other unpleasant side effe... See more

Rated 5 out of 5 stars

Very satisfied with Red Light Rising Half Panel. Sturdy and appears to be extremely well constructed. Arrived a little later than anticipated, quality of packaging kept the item very secure. Ear... See more


Company details

  1. Health and Beauty Shop

Written by the company

Passionate about high quality LED infrared lights...learn more here: https://t.co/ZjkAX9CXH4


Contact info

4.2

Great

TrustScore 4 out of 5

278 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(278)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service and product.

Thank you so much for your speedy answer to my question on my infrared light. I really appreciate it. My sprained ankle is feeling much better after two sessions with the light. I’m really grateful

February 18, 2024
Unprompted review
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Reply from Red Light Rising

Fantastic news! Thank you so much for sharing!

Rated 5 out of 5 stars

5 years of use ...

5 years of use ...

I have owned one of the original half stacks and a target light for 4 years and then decided to upgrade to the newer half stack 2.0 for the last year.

I have used the half stack as part of my daily routine (morning breath practice) totalling 20 minutes a day and it has recently played a key part in my recovery from a broken foot. There are some effects that are felt immediately, some take time ... and some are very subtle.

Personally I have found the quality of the products and customer service incredible.

I would highly recommend using the resources on the website and for any additional questions to simply reach out to the team as they have always gone out of their way to help.

Thank you Bryan and James

February 15, 2024
Unprompted review
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Reply from Red Light Rising

Fantastic news! Thank you so much David!

Rated 5 out of 5 stars

I love my half stack

I love my half stack, after chatting on Zoom with Bryan and a few adjustments, I am having the best pain relief from osteoarthritis in my hips and pelvis from an accident with half a ton of horse. Flipping brilliant, life changing 😊

February 2, 2024
Unprompted review
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Reply from Red Light Rising

This is so amazing to hear! thanks for your support and for sharing your experience!

Rated 5 out of 5 stars

After much research I decided to get…

After much research I decided to get the red light lamp which I use for aesthetic purposes & a year later I bought another lamp adding the NIR. I bought a third lamp as a gift to my cousin who was going through cancer therapy to help with depression & bone marrow production. Excellent products & the guys are very knowledgeable & super efficient at answering any questions I’ve had.

January 29, 2024
Unprompted review
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Reply from Red Light Rising

Thank you so much for your support and words!!

Rated 4 out of 5 stars

I have only used it twice so far

I have only used it twice so far. I’m hoping for good results after a month, since my macular degeneration has progressed in the past year. So I have to give it time to kick in.
I did notice, which both eyes had cataract surgery back in 2017, that the eyes are not as sharp on the day I use it, but sharper on the next day. Sadly, not the macular degeneration eye. But, I am hopeful this will improve in time.

January 18, 2024
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Reply from Red Light Rising

Thank you so much for your support!

Rated 5 out of 5 stars

Great products

Great products, carefully packed built to last and a great quality. I have the daytime glasses and the red light two. Enjoying using both and good communications with company. And useful emails with top tips 10 out of 10

January 7, 2024
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Reply from Red Light Rising

Thanks so much for your support and kind words!

Rated 1 out of 5 stars
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Reply from Red Light Rising

Hi Vanessa, so sorry to hear this! We always do our best to provide ample support to our clients to make sure they are getting the best possible outcomes.

If you are not satisfied, we offer a robust, 100% money back guarantee.

Would you like to avail or a Zoom call or take advantage of the money back promise?

Rated 5 out of 5 stars

Superb customer service

Superb customer service. Instantly answered any questions I had via watsapp. Offered me a discount code which really helped as my friend wanted to purchase the Target Light too. We Love the product. Arrived quickly. Is of a high standard made well.

January 16, 2024
Unprompted review
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Reply from Red Light Rising

Thank you so much for your support!

Rated 5 out of 5 stars

Red Light Risin Target Light 2.

Bought this company's Target Light 2 to help my wife's healing after a bad fall.
She found it to be effective for pain relief.
Having done alot of research on red light therapy before my purchase, I used it on my head, duplicating an experiment I'd read about for treating depression.
I've suffered with intermittent bouts of anxiety and depression for years and was going through a rough patch at the time.
The next day I found myself humming happy tunes as I went about my day. Not a thing I normally do.
It's definitely had a positive effect on my mood with regular use and I highly recommend the device and Red Light Rising.
Date of experience is approximate. We've been using it for months.

March 1, 2023
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Reply from Red Light Rising

That's so great to hear! Thanks for taking the time to share this and for your support!

Rated 5 out of 5 stars

Excellent Products

Super easy to order. Brilliant follow up advice. Site really easy to use. Order came when expected and brilliantly boxed. Product is perfect and is already helping with my pain.

January 5, 2024
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Reply from Red Light Rising

That's so great to hear! Thanks for taking the time to share this and for your support!

Rated 1 out of 5 stars

I won’t buy any of your products…

I won’t buy any of your products anymore not because the product itself isn’t good. I purchased my Red Light from you to help with vision health and it had zero info about how to actually use it to treat my eyes.So now it sits in a box.

January 15, 2024
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Reply from Red Light Rising

Greetings John!

So sorry to hear you're having troubles locating the guides.

We have a huge guide that we send out multiple times to all buyers, directly to their email addresses which explains absolutely all you'd wish to know!

In fact, we sent it out again today to all our email subscribers, just in case!

Sorry you've not picked it up yet.

Further to that, I personally make myself available via Zoom or Whats App to discuss exactly these kinds of issues, 1 on 1. This is easily accessible via the website.

To really make a pain of myself, I do weekly Q&A Sessions where everyone is welcome to throw all their questions at me so we can get to the bottom of it that way!

Sorry none of this has made it onto your desk.

I'll email you now with the guide just so you have it.

Need more help? Drop me a line anytime!

Yours, Bryan.

Rated 1 out of 5 stars

Using an app the light didn’t appear to…

Using an app the light didn’t appear to produce the frequencies stated. A replacement bulb was sent. The same occurred.

April 15, 2023
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Reply from Red Light Rising

Good day, sorry to hear of this confusion here.

The good news is our lights have been triple tested, first in factory when they are produced, second at a 3rd party lab in the UK and 3rd, by me in my office with a multi thousand dollar spectrometer.

The bad news is, you cannot use a free app on a phone to test your device.

I do recall your emails about this, quite a while ago and I wish you had said something about the second light showing false readings. I could have then sent you the lab reports.

Rest assured - our lights emit exactly, 100% the exact kind of light we claim they do.

We've been selling RLT for 7 years with thousands of happy clients, if our lights were not emitting red and infrared light, this business would have been over a long time ago.

Phone apps bear no authority compared to 3rd party lab testing.

Thanks and all the best.

Rated 5 out of 5 stars

Great products but please reconsider the source of supply.…

Great products ~ even though that first panel came with a loose Allen key rattling inside!
Just one drawback ~ I live in Taiwan, under the flight path of the local air force jets and their daily reminders of the cold war. I do have an aversion to product made across the Taiwan Strait. Surely it must be possible to use one of the manufacturers in this country to make your products - please.

July 31, 2023
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Reply from Red Light Rising

Greetings, sorry to hear of your unfortunate experiences. You offer some good ideas and we'll certainly give it a think. Thanks for your review and support so far!

Rated 1 out of 5 stars
Red Light Rising logo

Reply from Red Light Rising

So sorry to hear this!

We did send you a new cable but I did not know it was for this!!

I will contact you now to find out what happned!

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