I had to cancel a condo I had bought insurance on. I filed a claim explaining the reason why along with a doctor’s statement confirming what I said. My first claim was denied but I was afforded an o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had an unexpected event that took place which caused us to cancel our plans. The Travel Insurance through Red Sky was an expense we were glad we purchased. They were efficient in reviewing our... See more
Company replied
For our trip to Charleston, SC we had a medical emergency with our service dog that would have made travel during our vacation unadvisable. We consulted our travel destination provider and they encou... See more
Company replied
I submitted our claim in March of 2026. Received check for missed days of vacation the middle of June. Not sure when I would have received it if I hadn’t called. Still waiting on reimbursement of m... See more
Company replied
Company details
Written by the company
Arch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.
Red Sky Travel Insurance
Written by the company
- Trusted and Tested
- Red Sky has the reputation and history of catering solely to professionally managed vacation rental management companies.
Money-Back Guarantee
At Red Sky, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner. Red Sky will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan. All cancellation requests must be submitted in writing. You can email your request to redsky@archinsurance.com. *Not available to residents of New York and Washington. **Residents of Indiana have up to 30 days from the effective date of coverage.
Contact info
11350 McCormick Rd, Ste 102, Executive Plaza IV, 21085, Hunt Valley, MD, United States
- 866-549-5283
- info@redskyinsurance.com
- redskyinsurance.com
4.1
Great
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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Good investment
Responsive and prompt handling of our claim. Will recommend for those who travel.
May 21, 2024
Reply from Arch Red Sky Insurance
Jim,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Superb Insurance Firm
I’m 80 years old and quite honestly I’ve never experienced such a professional insurance firm as yours. You are to be commended for your expediency and constant communications. Maxwell, who represented your firm for us, was terrific. Thank you. We will use you again as well as recommend you to our friends.
May 9, 2024
Reply from Arch Red Sky Insurance
Donald,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Effective service in progress
Our cooperation with Red Sky was short-lived. I won't argue with the fact that they have a reputation and experience of working exclusively with professionally managed vacation rental companies. But they could use a little bit of a boost in terms of efficient service. The registration process was delayed because they do not respond immediately. And the vacation and the place of stay looked great.
April 19, 2024
Unprompted review
Reply from Arch Red Sky Insurance
Maybelle,
Thank you for reaching out to us. We are unable to locate a policy in our system associated with the name posted with this review.
When you have a moment, please send an email to redsky@archinsurance.com with your reservation number and vacation rental management company so we can review your case in more detail.
Regards,
The Arch Red Sky Team
Canceled Trip Due to Medical Emergency
I needed to cancel our trip due to a medical emergency that is continuing. Arch Red Sky was very patient as I had to cater to my wife as I tried to process all the requisite paperwork to process the claim. Nichole was terrific and the online process was straightforward. Well done! I'll always take out travel insurance in the future ... you never know what's going to happen.
May 3, 2024
Reply from Arch Red Sky Insurance
Ted,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Once I got information you requested to…
Once I got information you requested to you, your response and approval of my claim was next day. I appreciate your promptness and helpful agents in processing this claim.
April 29, 2024
Reply from Arch Red Sky Insurance
James,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Reply from Arch Red Sky Insurance
Sandra,
Thank you for reaching out to us.
At the time of posting, we understand that your issue is being or has been resolved.
Please look out for a communication from our team and if you have any further questions, please contact us.
Regards,
The Arch Red Sky Team
Prompt and personalized service
Prompt and personalized service. Responsive to my questions.
April 5, 2024
Reply from Arch Red Sky Insurance
Emilie,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Process was easy
Process took a few weeks, but was easy and uneventful. Claim was paid in full.
April 11, 2024
Reply from Arch Red Sky Insurance
WP,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Your response was very fast and very…
Your response was very fast and very sympathetic to our problem. Thank you very much!
April 17, 2024
Reply from Arch Red Sky Insurance
Robert,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Reply from Arch Red Sky Insurance
Ronald,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Fast and efficient!
Very good at answering questions and were very efficient with finishing the claim!
April 8, 2024
Reply from Arch Red Sky Insurance
Robert,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Cutting our vacation short. Once we were able to get upper…
Once we were able to get upper management involved, out claim transaction was exceptional. The level of service we received was 5 star, they were prompt and efficient.
March 7, 2024
Reply from Arch Red Sky Insurance
Richard,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Our claim settlement was prompt and…
Our claim settlement was prompt and were pleased with the outcome. We received fair compensation for our out-of-pocket expenses.
March 29, 2024
Reply from Arch Red Sky Insurance
Aloha,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Claim process was easy and response…
Claim process was easy and response time was very prompt.
April 2, 2024
Reply from Arch Red Sky Insurance
Robert,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Very fast
Very fast, very easy to submit our claim. We had to file a claim due to a weather-related closure that affected our destination. We got a refund within a few days via Zelle direct to our bank account.
March 26, 2024
Reply from Arch Red Sky Insurance
Bryan,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
I feel I waited to long to get my money
March 28, 2024
Reply from Arch Red Sky Insurance
Nancy,
Thank you for reaching out to us.
On average it takes 30 days or more to adjudicate a claim upon receipt of all required documentation. In reviewing the communications on your claim, your claim was resolved timely, within a month from when we received all of your necessary documentation.
We appreciated your patience as we evaluated your claim. At the time of posting, we understand that your issue has been resolved.
Regards,
The Arch Red Sky Team
Your services were fine
Your services were fine. I was happy to receive a check for $500 which was my original claim. I finally received a refund from the condo company which they never should have charged me for as I canceled within their cancellation policy. Won’t be going there anymore. Thank you.
March 11, 2024
Reply from Arch Red Sky Insurance
Sandra,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Reply from Arch Red Sky Insurance
Julia,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Helen was delightful
Helen was delightful, knowledgeable, personable, explained everything patiently and clearly. I wish I could hire Helen.
March 14, 2024
Unprompted review
Reply from Arch Red Sky Insurance
Rich,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
Reply from Arch Red Sky Insurance
Errol,
Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch Red Sky Team
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