Arch Red Sky Insurance Reviews 

382
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers had a great experience with this company. Customers consistently found the claim process to be straightforward and easy to complete, often highlighting the clear instructions and online submission options. Many people praised the staff for their helpfulness, professionalism, and compassionate approach, especially during stressful situations. Reviewers frequently mentioned quick response times and efficient processing, leading to prompt refunds and reimbursements. However, some customers also noted issues with communication, stating that they often had to initiate contact to get updates or action on their claims. A few other people also felt that the company sometimes caused delays by repeatedly asking for the same information.

What people talk about most

Claim

Clients share positive opinions on claim, with many reviewers finding the process easy and straightforward,... See more

Staff

People report positive experiences with staff, highlighting their incredible helpfulness and professionalism.... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting prompt and quick... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Refund

Consumers find the refund process to be ambiguous, with some reporting quick approvals and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel a condo I had bought insurance on. I filed a claim explaining the reason why along with a doctor’s statement confirming what I said. My first claim was denied but I was afforded an o... See more

Company replied

Rated 4 out of 5 stars

We had an unexpected event that took place which caused us to cancel our plans. The Travel Insurance through Red Sky was an expense we were glad we purchased. They were efficient in reviewing our... See more

Company replied

Rated 4 out of 5 stars

For our trip to Charleston, SC we had a medical emergency with our service dog that would have made travel during our vacation unadvisable. We consulted our travel destination provider and they encou... See more

Company replied

Rated 4 out of 5 stars

I submitted our claim in March of 2026. Received check for missed days of vacation the middle of June. Not sure when I would have received it if I hadn’t called. Still waiting on reimbursement of m... See more

Company replied


Company details

  1. Travel Insurance Company

Written by the company

Arch Red Sky Insurance offers travel insurance for the vacation rental industry, providing coverage for coastal, lake, ski and mountain destinations.

Red Sky Travel Insurance

Written by the company

Trusted and Tested
Red Sky has the reputation and history of catering solely to professionally managed vacation rental management companies.

Money-Back Guarantee

At Red Sky, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.

Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner. Red Sky will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan. All cancellation requests must be submitted in writing. You can email your request to redsky@archinsurance.com. *Not available to residents of New York and Washington. **Residents of Indiana have up to 30 days from the effective date of coverage.

Contact info

4.1

Great

TrustScore 4 out of 5

382 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(382)

85 reviews in the last 12 months

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Rated 1 out of 5 stars

Buyer beware when using Red Sky

I purchased trip insurance for a weekend trip to the beach before my partner started chemo for lung cancer. At the time I made the reservations (and purchased the insurance) he was feeling pretty good) After that he started having some symptoms that caused him a great deal of pain and discomfort which would have made a 5+ hour trip (each way) miserable. We unfortunately had to cancel the trip ($1,775 purchase). I turned in the claim (all supporting documents) and Red Sky denied the claim! They make it their job to look for any loop hole to get out of paying a claim. I'd encourage anyone to really think twice before purchasing insurance from this company, or partnering with them if you have any vacation rentals!

September 17, 2025
Unprompted review
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Lori,

Thank you for reaching out to us and we are sorry to hear about the circumstances of your claim.

Unfortunately, your medical restriction was not unforeseen as the Attending Physician Statement confirmed it was prior to the reservation made and payment of insurance premium. Only unforeseen events are covered under your policy. If you have any other documentation to submit with your appeal, we would be happy to review it.

We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions, you can contact us at 866-889-7409.

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

Always get travel insurance

Excellent customer service. I have never dealt with such a friendly, helpful, and timely insurance company. Red Sky certainly took the sting out of having to miss my vacation.

September 19, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Angie,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 3 out of 5 stars

I asked for an explanation of the…

I asked for an explanation of the refund and got no response. We were in the house for 40 hours. It two hours to unpack on Sunday AM and 3 hours to pack Sunday PM.

September 18, 2025
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Reply from Arch Red Sky Insurance

Henry,

Thank you for reaching out to us.

At the time of posting, we understand that your issue is being, or has been resolved. Please look out for a communication from our team and if you have any further questions, please contact us.

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

Fast and easy process

Very easy process and my payment was in my account the next day.

September 17, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Tracy,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

Very quick and easy service

Very quick and easy service. Having our vacation postponed due to evacuations and having to stay extra days in hotels was eased by the knowledge we would be receiving a check shortly! Thank you.

September 16, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Kim,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

Happy Customer

I'm so glad I purchased travel insurance through Arch Red Sky Insurance. Although being mandatorily evacuated because of a hurricane isn't fun, Arch Red Sky made claiming my reimbursement painless. Their customer service representative was so kind and helpful and I received my check very quickly.

September 17, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Michele,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

It was very easy submitting my claim

It was very easy submitting my claim. It was processed fast and I received my check quickly. I have taken out insurance for many years when I travel to the gulf coast and this was the first time I have ever had to make a claim.

September 16, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Angie,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

RedSky is highly recommended

RedSky is always recommended for trips that carry risk. They are fast and accurate with claims as well. Highly recommend.

September 16, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Kimberly,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

The process for reimbursement due to…

The process for reimbursement due to trip interruption was relatively quick and easy.

September 12, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Susan,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

Fast process of claim

Fast process of claim, check came in the mail within weeks

September 15, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Claudia,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

Great Service !

Our recent trip delay claim was handled quickly and professionally !

September 10, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Chad,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 1 out of 5 stars

Sent info about claim on August 25

Sent info about claim on August 25, told it was assigned on Aug. 26 and that is the last I have heard except this request for assessment. How and when do I get info on claim?

September 4, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Joseph,

Thank you for reaching out to us.

At the time of posting, we understand that your issue is being, or has been resolved. Please look out for a communication from our team and if you have any further questions, please contact us.

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

Vacation Interruption Claim

Service was quick and efficient. Check arrived in a matter of days.

September 12, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Lisa,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

Cory was very professional

Cory was very professional and handled my problem in a very timely manner and solved it for me.

September 11, 2025
Unprompted review
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Paul,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

The claim process was easy!

The claim process was easy and the response time was very acceptable! In less than two weeks I received a refund check in the mail!

September 10, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Dahlia,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

I was very much looking forward to a…

I was very much looking forward to a nice relaxing week at the beach. The day before our departure I fell, broke my left arm, tore the meniscus in my right knee, and cut my face, leaving me totally immobilized. There was no choice but to cancel the trip. The family was disappointed, but then I remembered all had been paid in advance. Thankfully, I had purchased trip insurance from Red Sky. They guided me through the on-line claim process. It's the first time I've ever filed for a claim, and had to file from my hospital bed. They gave me help when I needed it most. That was a month ago and I hope to be released from rehab soon. I would totally recommend Red Sky to anyone--they delivered on their promise. Thank you!

September 10, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Ellen,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

Quick and easy claims process

Quick and easy claims process, submitted the correct forms and claim was paid promptly. Will be purchasing insurance again on our next trip

September 5, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Michael,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

The claim was easy to file and the…

The claim was easy to file and the check was sent promptly.

September 4, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Claudia,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

Good investment!

We were so glad we had the travelers insurance for an unexpected mandatory evacuation of our vacation rental 48 hours after arriving! The process for submitting the claim was easy. Red Sky was in constant communication with us from the time we submitted the claim until our refund check was received. We highly recommend purchasing the travelers insurance because you never know when the unexpected may happen!

September 4, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Moe,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

Rated 5 out of 5 stars

Easy to make a claim

Easy to make a claim, good communication as to where the claim was in the system, everything was processed quickly and check received within a couple of weeks.

September 3, 2025
Arch Red Sky Insurance logo

Reply from Arch Red Sky Insurance

Charlotte,

Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip!

Regards,
The Arch Red Sky Team

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