Red Wave Travel Reviews 25

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Thomas from Red Wave, booked our first Virgin Cruise. Transatlantic from Miami to Barcelona on Scarlet Lady. Thomas got us a great deal at a great price. Thomas was also on our cruise and could not... See more

Rated 5 out of 5 stars

Just booked a cruise with Phil at Red wave! Absolutely amazing as we had missed a great price on a future cruise but as the rate became available Phil secured it for us which was just brilliant as it... See more

Rated 5 out of 5 stars

We are yet to take our cruise but have to say that the booking process has been brilliant with Philip. We are new to Virgin Voyages cruising and he was very helpful with getting us into the most suita... See more

Rated 5 out of 5 stars

Two bookings through Phil and both have been effortless. He consistently finds better deals than I can track down myself and turns queries around fast. Will keep coming back.

Company details

  1. Cruise Travel Agency
  2. Cruise Agency

Written by the company

We don’t sell cruises. We create legends at sea — the kind that start with a glass of bubbles and end with you swearing you’ll never sail with anyone but Virgin Voyages again. Sure, there are plenty of Gold-tier First Mates, but we don’t just book Virgin Voyages, we live it. We sail the ships, know the bartenders by name, and can tell you exactly which deck to stand on when the horizon turns gold. From the cabins worth the splurge to the hidden bars and secret dining gems, we’re your shortcut to insider status. Red Wave Travel — for Sailors who don’t just cruise, they make waves.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommend Red Wave

Thomas from Red Wave, booked our first Virgin Cruise. Transatlantic from Miami to Barcelona on Scarlet Lady. Thomas got us a great deal at a great price.
Thomas was also on our cruise and could not have looked after us any better. He continually checked in with us to ensure that we were all having a great time with no issues, even though it was also his holiday.
I would definitely book with Red Wave again and would highly recommend them

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great first response from Phil. Really happy with further interactions & pleased with final booking

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great stuff!

It's been great to work with Thom on my upcoming cruise bookings. He's been fantastic at helping respond to my questions and making sure I'm up to date on every step of the way! Get booking!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Two great bookings

Two bookings through Phil and both have been effortless. He consistently finds better deals than I can track down myself and turns queries around fast. Will keep coming back.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Proactive agent!

Just booked a cruise with Phil at Red wave! Absolutely amazing as we had missed a great price on a future cruise but as the rate became available Phil secured it for us which was just brilliant as it was a bucket list destination for us. Looking forward to working with Red Wave as it’s so much better to have a First Mate v direct book with Virgin Voyages.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent booking experience

We are yet to take our cruise but have to say that the booking process has been brilliant with Philip. We are new to Virgin Voyages cruising and he was very helpful with getting us into the most suitable cabin. Communication via the app is speedy and I wouldn’t hesitate to recommend them for any bookings going forward.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Thomas - Red Wave Travel

I enquired with Thomas on a potential cruise and he took the time to make sure I knew everything about the virgin cruise before I booked. Thomas even gave me some sailor loot for booking through Red Wave Travel. The whole experience was nothing short of exceptional. I would definitely recommend Red Wave Travel.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Book with confidence

Made an enquiry without knowing what to expect but Phil came back me very quickly with all the info I needed. Booked, sailed, had a great time. Booked again for the coming year!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Philip Paton was incredibly easy to…to work with

Philip Paton was incredibly easy to work with and extremely knowledgeable about the ports and room details. He made the entire process effortless. We had originally booked on our own, but once we saw the great deal he found, he handled the switch seamlessly. We will definitely use him for future voyages!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great agency for Virgin Cruises

Such a friendly and knowledgeable agency. Thomas & Phil do a great job getting you the best prices and some extra onboard spends and know everything you need/want to know about VV. Highly recommended.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional! Highly recommended!

I had an amazing experience with Red Wave Travel! Phils knowledge of Virgin Voyages is absolutely outstanding — he truly know every detail and make planning so easy and stress-free. The Bar Tab Calculator was such a smart and helpful tool that made it easy to plan how much bar tab we should buy to get the most value for money!

The service was friendly, fast, and incredibly professional. You can tell Phil genuinely care about creating the perfect cruise experience for their clients. I wouldn’t hesitate to recommend Red Wave Travel to anyone wanting to travel with Virgin Voyages. Exceptional! Go go! Thanks Phil!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Top class service

Phil is really knowledgable and willing to go the extra mile to make sure we get the most out of our sailings with Virgin Voyages. Very professional & we were really impressed with the additional perks he got for us too. Would have no hesitation in booking with them again! (In fact I just have)

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Riding high in cruise bookings!

A fantastic company for cruise holidays. reservations. Phil was very professional and made sure all my needs were met. I wouldn’t hesitate to use Red Wave Travels again and will recommend them to friends in the future. Excellent!

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Superb!

Super service from Phil!
Our cruise was arranged and booked in the early hours - this guy doesn't sleep!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

VIP experience , absolutely fabulous!

My first ever cruise was unforgettable thanks to Phil and Red Wave Travel. He guided me through the whole process with excellent customer service and advice.
Nothing was too much trouble and I will definitely book through Phil for my next cruise to Europe.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Phil at Redwave Travel

I recently booked a Cruise with Redwave Travel, and I couldn't be happier with the experience. Phil was incredibly helpful throughout the entire process, attentive, professional, and always available to answer my questions. His dedication and responsiveness made the booking process smooth and stress-free.

I truly appreciate the excellent customer service and will definitely be using Redwave Travel again in the future. Highly recommend!

November 30, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look