Redwood Bank Reviews 

Friendly and helpful staff; prompt attention; good customer service. I felt at ease throughout.

Easy enough to open the account, but the login id that was meant to come through the post never arrived. Managed to send me 2 surveys, though, so obviously that's more important than being able to access the account.

The team at Redwood helped us solve an issue by responding to our short notice funding transfer request in a fast, understanding and professional way. We appreciated their help and how they took time to listen and understand the problem we had and how they could help to solve it.

Account opened with the minimum of fuss and form filling.

Efficient, friendly, competent service!

This bank is a joke! I gave them 95 days notice to withdraw £3,000 from my account with them and they got the amount wrong and sent me £30,000!!
How can this happen? Their Customer Service helpfully suggested that I send the balance back to them as though this excused their error.
Just went back to query how I pay the balance back and they hung up the call.

I have taken 4 loans from Redwood Bank and they are an absolute pleasure to work with...in my last mortgage we have been able to get an offer within 5 working days!. Andre, Carla & Jess provided outstanding client service.
My experience with Redwood continues to be excellent, their client facing team are dedicated, knowledgeable and responsive (even answering my calls out of hours)
I highly recommend Redwoord Bank.

Avoid for buy to let, the website preaches on how flexible they are at understanding landlords needs, they understand nothing, and take weeks to reply with a NO to anything you ask, Interest rates ridiculous but ween been paying it for years, will not help one bit in this current climate its disgusting, unfortunately we were one of there 1st customers so couldn't get a recommend, but i would never ever recommend this bank.

No point in emailing you, as your useless as a buy to let bank, wouldn't waste more of my time, the minute we can sell our portfolio we will, we were left the portfolio by our late father, and wanted to keep and progress it, redwood make it impossible.

2 days to open an account ? Still waiting after nearly 3 weeks.

Account did eventually get opened. changed from 1 star to 3

Difficult / impossible to speak to someone on phone and unable to close account online. Hassle. Go to other bank.

The customer service, technical support, and complaints procedure of this company are extremely disappointing. It's not worth risking your money with them. Following system updates on February 13th, I have been unable to access my business savings account online. Today, I finally spoke with the Bank's Operations Manager, who used phrases like "I believe," which is a little 'fluffy', and not what I expect from my bank. I suggested she listen to recordings of my previous calls to avoid me having to repeat the same information, time after time. Clearly, there is a technical issue that needs to be resolved, and it's unfair for customers to act as the troubleshooting team for an online-only bank. Unfortunately, the Manager abruptly ended the call after just 10 minutes, leaving me in a state of limbo!

Good experience with Redwood Bank financing our existing buy to let property assets. Quite a few hurdles to jump arranging everything but we were guided through the process. Praise goes to Chris Finnigan and Inoka King at Redwood Bank for getting us over the line. Also offered a competitive interest rate and reasonable set up fees, compared to our main bankers. Would recommend Redwood Bank to anyone seeking similar finance.

Not a great bank to do business with no customer support no care, I’ve had several bad experiences from onboarding my properties and to sales!

just opened up an account , they were first class in their response and curteous and helpful on phone calls

Title: A Nightmare Experience: Avoid This Bank Lender at All Costs!

Rating: ★☆☆☆☆

I recently had the unfortunate experience of dealing with redwood bank ], and I can confidently say that it was an absolute nightmare from start to finish. This review serves as a strong warning to anyone considering their services: steer clear of this bank lender at all costs!

Right from the beginning, the process was plagued with inefficiency and lack of communication. Despite providing all the necessary documentation promptly, I had to constantly chase them for updates. It seemed like their employees lacked basic professionalism and failed to understand the importance of timely responses. My requests for information were met with indifference, leaving me frustrated and anxious about the status of my application.

Moreover, the bank lender's lack of transparency became apparent when they introduced unexpected fees and hidden charges. The terms and conditions that were initially presented were altered without prior notice, resulting in additional financial burdens that were never disclosed in the beginning. This deceptive practice was not only unethical but also a clear indication of their disregard for their customers' well-being.

Furthermore, their incompetence extended to the processing of my loan. The entire procedure was plagued with unnecessary delays and mistakes. Documents were misplaced, information was incorrectly recorded, and there were frequent errors in their internal systems. These blunders not only wasted my time but also caused considerable stress and inconvenience.

Even when it came to customer service, their representatives were unhelpful and unresponsive. Whenever I called to seek clarification or resolution to my issues, I was met with rude and dismissive behavior. It felt as though my concerns were falling on deaf ears, and the staff showed no interest in rectifying the problems they had caused.

In the end, the experience with redwood ] was nothing short of a disaster. I regret ever engaging with them and would strongly advise against anyone else doing so. Their lack of professionalism, transparency, and customer care was utterly unacceptable.

I implore you to explore other reputable options when seeking financial assistance. There are numerous other bank lenders out there who prioritize their customers' needs and provide efficient, transparent, and respectful services. Spare yourself the headache and stress—avoid redwood ] at all costs

Despite my earlier negative review, I made the mistake of placing corporate money with them as a deposit (35 day notice account). When I tried to set up a withdrawl, it failed. Their operations team confirmed an error on their side and confirmed that withdrawl will take place on the 6th of April. As I expected, no amounts transferred on the 6th of April. Now operations say it will arrive at "some point" this afternoon (more of a hope than a statement at this point). Might have to loge a complaint with the Ombudsman if this does not materilise today. Probably driven by clueless management who have no idea around IT or investments in systems.

Reply 8th April: Yes it has been resolved by the operations team who have been outstanding throughout. Seems the only redeeming factor in this saga. Hope your management ack their efforts.

Have had a great experience with their Business Savings Accounts for a few years. No issues logging in from Mac or PC (just stating based on a previous review). They change their products from time to time and hence suggest keeping an eye regularly on their products, it's sometimes worth switching to the latest product to take advantage of the a better interest rate. The only issue with this, there is no upgrade path as such, one has to open a new account, place a notice on the old one and wait for funds to be released an transferred to the new product. Would be great if they could offer an upgrade path and also auto upgrade when there is an increase in interest rate (would certainly go a long way in rewarding loyalty).

I had a year's business bond with Redwood but due to Covid-19 I needed the funds back mid-term. Not only did they refund in full within 2 days, they added on the interest I had accrued which I certainly did not expect. Top service.

I got a commercial mortgage from redwood last month across 4 properties, commercial and domestic, Ciaran Kilheeney there BDM was great, he came out to see me, and delivered on everything he said.

Thanks to the Redwood team

Benjamin Tuson