What a wonderful sauna! Very well packaged and comes with intuitive instructions. We bought a 3 person Cove and put it together on a terraced patio in our backyard. We upgraded the stove to the 8 k... See more
Company replied
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Review summary
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Reviews shaping this summary
Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... See more
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We made a family event of assembling our sauna. Taken in stages, we had fun laying out the parts, figuring out how things fit together properly and making sure we understood the intended outcome each... See more
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Love our new duo mini cube! Delivery was easy and on time. I’m not very handy and was able to put it together with a friend- took us about 6 hours including the deboxing and watching the instructions... See more
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Company details
Written by the company
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Contact info
20730 72nd Ave S, 98032, Kent, United States
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4.3
Excellent
284 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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2025 garden sauna
We don’t have our garden sauna running yet but it’s almost there, just the electrical left. We are so excited and it’s beautiful, we will send pictures when it’s done. We had a couple of parts damaged and a missing part so that I had to call and order twice. The second time I just left a message and they had the part sent out the same day. The staff from start to finish has been stellar. Zero complaints, they were so helpful and quick on getting helping with any issues or questions we had. I love this company! We chose it because of the reviews and because they are close to us in Washington, just in case we had problems. Looking forward to using our sauna.
Erin
October 6, 2025
Reply from Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear your Garden Sauna is almost ready — it sounds like it’s going to be beautiful. We appreciate your patience while our team helped with the replacement parts, and we’re glad to know the process was smooth and supportive from start to finish. We can’t wait to see your photos once it’s all set up! Wishing you countless relaxing sessions ahead.
Super happy with the sauna and the…
Super happy with the sauna and the Customer Service.
October 6, 2025
Reply from Redwood Outdoors
Thank you so much for your kind words! We’re thrilled to hear you’re loving your sauna and had a great experience with our customer service team. Enjoy every relaxing session!
Great overall experience and very happy…
Great overall experience and very happy with our product.
September 26, 2025
Reply from Redwood Outdoors
Thank you for your feedback! We’re so glad to hear you had a great experience and are happy with your sauna. Wishing you many years of relaxation and enjoyment ahead!
We have had a great experience buying…
A good friend referred us to Redwood Outdoors. They have a great variety of saunas to choose from. We love our Cabin sauna! The Redwood Outdoors team is very helpful and a pleasure to work with. We had a great experience building our sauna together!
September 15, 2025
Reply from Redwood Outdoors
Thank you so much for sharing your experience — and please thank your friend for the referral! We’re thrilled to hear you love your Cabin Sauna and enjoyed building it together. It’s wonderful to know our team could help make the process smooth and enjoyable. Wishing you many years of relaxation and great sauna sessions ahead!
Sauna is beautiful
Sauna is beautiful. Went together fairly easy. Only complaint was there were a few discrepancies between the instructions I pulled off the website, and the instructions it came with. Use the instructions it comes with. Installation wasn’t difficult. I did purchase different roofing materials. I Only used the shingles that were included . I didn’t use the included rolled material for the flat area. With that said the final product is worth the 5 stars
September 22, 2025
Reply from Redwood Outdoors
Thank you for sharing your experience! We’re so glad to hear your sauna came together smoothly and that you’re enjoying the final result. We appreciate you pointing out the instruction discrepancies — that’s helpful feedback and we’ll make sure it’s reviewed with our team so we can improve clarity for future builds. It sounds like your roofing solution worked out well, and we’re thrilled to hear the finished sauna earned 5 stars from you. Wishing you many relaxing sessions ahead!
Very responsive and helpful
Very responsive and helpful! Fabulous customer service!
September 16, 2025
Reply from Redwood Outdoors
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our team responsive and helpful — that’s exactly the kind of experience we strive to provide every customer.
Your kind words mean a lot to us and will be shared with the entire team. We truly appreciate you choosing Redwood Outdoors and hope you’re loving your new setup!
Great job on support during install!
Great support during install, quick at getting back to customers.
September 15, 2025
Reply from Redwood Outdoors
Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you received great support during your installation and that our team was quick to respond. Providing a smooth experience from start to finish is something we take great pride in, and it’s always rewarding to know when we’ve met that goal.
We truly appreciate you choosing Redwood Outdoors and hope you’re already enjoying your new setup. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
Super frustrating experience - stay away
Super frustrating experience. I have been trying to get my sauna and cold plunge to work for weeks, and I'm at a loss. Customer support tried to help (sort of - they're not easy to get hold of), but they're just guessing. The operating manual for the Harvia heater are really poor, and the cold plunge doesn't come with any manual at all. I would return everything if I could, but how do you return a fully assembled sauna and cold plunge?
September 15, 2025
Reply from Redwood Outdoors
It’s great to hear that your sauna heater and cold plunge are both up and running — that’s wonderful news! Thank you for sharing your feedback regarding the Wi-Fi connection with your heater. I’ll make sure this information is passed along to our internal team for further review and improvement.
I sincerely apologize for any inconvenience this issue may have caused. Hopefully, your first sauna and plunge sessions will make this a distant memory and allow you to fully enjoy your new setup.
Our Manager of Customer Support will also be reaching out in case you’d like to share any additional thoughts or feedback. Congratulations on your purchase — we hope this marks the beginning of your very own backyard oasis.
Excellent customer service
Excellent customer service. I bought a two-person cube sauna, and the rocks for the heater were lost by FedEx. Without hesitation, they sent a new box so that I could get my sauna up and running ASAP!
September 12, 2025
Reply from Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear our team was able to get those heater rocks replaced quickly so you could start enjoying your new cube sauna right away. We truly appreciate your kind words and wish you many relaxing sessions ahead!
Pick up was convenient
Pick up was convenient. Also we had several pieces that were damaged and were replaced fairly quickly. Great customer service.
September 10, 2025
Reply from Redwood Outdoors
Thank you for your feedback! We’re glad to hear pickup was smooth and that our team was able to get your replacement pieces to you quickly. We appreciate your kind words about our customer service and hope you’re now enjoying your sauna to the fullest!
Reply from Redwood Outdoors
Thank you for the wonderful feedback! We’re so happy to hear you’re loving your sauna and enjoyed working with our customer service team. Here’s to many more relaxing sessions ahead!
Great customer service and products
Products still standing at 100% 4years later. . Customer service is always there for you
September 16, 2025
Reply from Redwood Outdoors
Thank you so much for your continued support! We’re thrilled to hear your sauna is still going strong after four years and that our customer service team has been there when you’ve needed us. We truly appreciate you being part of the Redwood Outdoors family!
I am very happy with my sauna!
I am very happy with my sauna and the customer service support provided. The kit was large and a bit overwhelming, but the instructions were very easy to follow. I had a board split when I was drilling, and they overnighted a new board immediately. If you are looking to purchase a sauna kit, I recommed Redwood Outdoors!
October 7, 2025
Reply from Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled to hear that you’re enjoying your sauna and that our team was able to support you promptly. We completely understand that our kits can feel a bit overwhelming at first, so we’re glad the instructions made the process easier.
It’s great to hear that the replacement board arrived quickly and helped keep your project on track. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your feedback.
Enjoy your sauna, and we hope it brings you many relaxing moments!
Prompt service for failed door hinge
I called about the failure of the hinges on my sauna door. This was the second time they failed. The person on the other line promised to send me a redesigned hinge (bigger and stronger) and he did. I installed the hinge and it is stronger.
September 5, 2025
Reply from Redwood Outdoors
Thank you for sharing your experience! We’re sorry to hear you had trouble with the original hinges but are glad our team was able to get the redesigned version to you quickly. We appreciate your patience and feedback — it helps us continue improving our products. Wishing you many more relaxing sauna sessions ahead!
Jarod was professional and so helpful…
Jarod was professional and so helpful and supportive. He got right back to us and made all the difference in our experience. Thank you!
September 5, 2025
Reply from Redwood Outdoors
Thank you so much for your kind words! We’re thrilled to hear that Jared made such a positive difference in your experience. We’ll be sure to share your feedback with him — he’ll be delighted to know his support was appreciated! Enjoy your sauna time and let us know if you ever need anything!
Room for improvement: customer service and roof design
Showroom did not seem completely knowledgeable about product details, had to verify some info given with other sources. Purchased vent cover because staff told us the sauna didn’t come with one, but it did. Turned off by time-pressure discount offered only on first visit (despite transparency of only wanting to discuss with electrician first), so plan showroom visits accordingly unless ready to purchase same day. Frustrated with shipping days which may be beyond control but delivery estimates were not accurate and there have not been proactive updates about timeline, we have had to consistently reach out to customer service for info. Meanwhile we get numerous promotional emails. Sauna build was relatively simple, but instructions for distance between bench supports could have been more clear. Do not trust the integrity of the asphalt sheet for roof. It cracked in several places when trying to unroll. Delay of heater (still not received, still no known delivery date) puts sauna at risk of moisture build up as we enter rainy season. Looking forward to being able to use the sauna (purchased ~ 2 months ago)
September 5, 2025
Reply from Redwood Outdoors
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the challenges you experienced with your showroom visit, delivery timeline, and heater delay. That’s not the experience we want for our customers, and your comments will help us improve communication and product guidance moving forward.
We’re glad to hear that your sauna build went smoothly overall, and we appreciate your patience as we work to get your heater delivered as quickly as possible. Our team will follow up to ensure you have an updated delivery date and to help resolve any remaining concerns. We appreciate your understanding and look forward to hearing that you’re fully enjoying your sauna soon.
Quality product.
Quality product.
Customer support was great.
Expensive.
I would buy again…
August 27, 2025
Reply from Redwood Outdoors
Thank you for your honest feedback! We’re happy to hear you’re enjoying the quality of your sauna and had a great experience with our support team. We understand it’s an investment, and we’re glad to know you’d choose us again. Wishing you many more relaxing sessions ahead!
Great experience and happy withe the product
The customer service experience was great with this purchase. The heater was a little delayed but Jordan kept me informed and updated as the process moved along. Jordan's response time was also super quick which was helpful.
I purchased the garden 8 person sauna with the Harvia Virta heater. The heater works great and the wireless options with the app make it super convenient. I regularly schedule sessions in the app so the sauna turns on automatically. Overall I'm very pleased with my purchase and would recommend redwood outdoors to anyone looking for a sauna.
July 8, 2025
Reply from Redwood Outdoors
Thank you for sharing such thoughtful feedback! We’re so glad to hear Jordan kept you updated and that your sauna setup with the Harvia Virta heater is working out so well. The wireless scheduling is definitely a game-changer for convenience, and it’s wonderful to know you’re making the most of it. We truly appreciate your recommendation and wish you many years of relaxation and enjoyment in your Garden sauna!
Great customer service and high quality…
Great customer service and high quality sauna !
September 3, 2025
Reply from Redwood Outdoors
Thank you for sharing your feedback! We’re delighted to hear you’re enjoying the quality of your sauna and had a great experience with our customer service. Cheers to many relaxing sessions ahead!
We had a great experience
We had a great experience, and are loving our new sauna!!!! Customer service was top notch.
August 18, 2025
Reply from Redwood Outdoors
We’re so glad to hear you had a great experience and are loving your new sauna! Thank you for your kind words about our customer service—it means a lot to our team. Here’s to many years of relaxation and enjoyment!
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