What a wonderful sauna! Very well packaged and comes with intuitive instructions. We bought a 3 person Cove and put it together on a terraced patio in our backyard. We upgraded the stove to the 8 k... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... See more
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We made a family event of assembling our sauna. Taken in stages, we had fun laying out the parts, figuring out how things fit together properly and making sure we understood the intended outcome each... See more
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Love our new duo mini cube! Delivery was easy and on time. I’m not very handy and was able to put it together with a friend- took us about 6 hours including the deboxing and watching the instructions... See more
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Company details
Written by the company
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Contact info
20730 72nd Ave S, 98032, Kent, United States
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4.3
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Personal service…
I really appreciate the time on the phone late Saturday getting my sauna wifi running. The personal service sets you apart.
February 7, 2026
Reply from Redwood Outdoors
Thank you so much for your kind words! We’re glad we could get your sauna WiFi up and running, even on a late Saturday—our team is always happy to go the extra mile when it matters.
We truly appreciate you taking the time to share your experience, and we’re grateful to have you as part of the Redwood Outdoors community. If you ever need anything else, don’t hesitate to reach out!
Brad was awesome
Brad was awesome! Knowledgeable, friendly and fast with help!
March 25, 2026
Unprompted review
Reply from Redwood Outdoors
Thank you for your kind words! We’re so glad to hear Brad was knowledgeable, friendly, and quick to assist. We’ll be sure to share your feedback with him!
Love the sauna!
Love the sauna! The minor complaint is the screen is a bit lose in the sauna. Other than that- it’s fantastic !
February 20, 2026
Reply from Redwood Outdoors
Thank you for your feedback! We're so glad to hear you're loving your sauna — that’s exactly what we aim for. We also appreciate you mentioning the screen; if you’d like, our team would be happy to help take a closer look and ensure everything is fitted as expected. Enjoy your sauna!
Our lakeside sauna is a great addition!
After much research I chose to buy our barrel sauna from Redwood Outdoors. They were excellent in answering my questions to order the correct heater for my climate. Ordering was easy and took advantage of the Truemed HSA option for payment. The pallet arrived faster than I expected. It was expertly packed and arrived perfectly. We used their video and printed manuals to install and went together in a few hours with my wife and I. We are awaiting our electrician to finish up the heater connection. We were impressed on the quality and fitment of everything. I will say the instructions for nailing could be more specific. I nailed to often at the top and made it difficult to get last pieces in. So, other than that, it was a great experience with Redwood Outdoors from start to finish.
February 12, 2026
Reply from Redwood Outdoors
Thank you so much for sharing your experience! We're thrilled to hear that your lakeside sauna has been such a great addition and that everything from pre-purchase support to delivery and installation came together smoothly. It’s especially great to know our team was able to help you select the right heater for your climate and that the setup process was manageable with both our videos and manuals.
We also truly appreciate your feedback on the nailing instructions — that’s helpful insight and something we can continue to refine for future customers.
We’re excited for you to complete the final electrical connection and begin enjoying your sauna. Thank you again for choosing Redwood Outdoors!
Reply from Redwood Outdoors
Thank you for your feedback! We're glad to hear our team was able to respond quickly and that your sauna exceeded expectations. We hope you enjoy many relaxing sessions ahead!
Quick response and positive to move the…
Quick response and positive to move the project forward.Fantastic experience to work with these guys
February 10, 2026
Reply from Redwood Outdoors
Thank you for the great feedback! We're so glad to hear that our team was able to respond quickly and help keep your project moving forward. It was a pleasure working with you, and we truly appreciate your support.
customer service
February 17, 2026
Reply from Redwood Outdoors
Thank you for your feedback! We're glad to hear you had a positive experience with our customer service. Our team is always here to help whenever you need us.
If you can put together IKEA furniture, you can build this sauna.
If you can put together IKEA furniture, you can build this sauna. It's that easy. The instructions and videos were clear, and the construction is very well thought out. Before we purchased, we had several conversations with the RO staff, who were extremely helpful and knowledgeable. They asked the right questions, which led us to a decision on size and features. We selected the Cabin Outdoor Sauna - 4 Person. The sauna arrived as promised, and the packaging was so well engineered that there was no breakage. We put our sauna on a roof deck, and it took only about an hour for 2 people to carry all the parts upstairs (1,000 lbs.). The only snafus we had were when I didn't read the directions correctly. The pieces can only go together one way. We only needed a screw gun and a rubber mallet. We learned that you have to be careful when taking the long pieces out of the box. They have a tongue-and-groove design and are shipped with the tongues in the grooves. So if you pull one of the boards out of the box without untangling them, you risk breaking off the tongues at one end. It is not a serious functional problem, but you may not like seeing it in the finished product. We also did not like the rolled roofing material. It was rolled extremely tightly and was hard to unroll without breaking. Maybe it had been sitting around for too long. The sauna heats up very quickly, and the App is amazing. I love turning on the sauna when I'm out walking the dog and having it ready when I get back. Our electricians found it easy to hook up. They had a question during the installation, and the RO office walked them through the hookup so they could finish in one visit. I've never had to wait to speak with someone in the office. We love our sauna, and we use it all the time. We highly recommend the product and the company. You can do this!
February 5, 2026
Reply from Redwood Outdoors
Thank you so much for taking the time to share such a detailed and thoughtful review — this truly means a lot to our team. We're thrilled to hear that your experience, from pre-purchase guidance to delivery, setup, and ongoing use, met your expectations. It's especially great to know that the assembly process felt approachable and that our team was able to support you and your electricians along the way.
We also appreciate you calling out a few of the challenges you encountered. Feedback like this is incredibly valuable as we continue to refine both our packaging and materials to make the experience even smoother.
It’s fantastic to hear how much you’re enjoying the sauna — especially being able to have it ready to go with the app before you even get home. Thank you again for your recommendation and for trusting Redwood Outdoors. Enjoy many more relaxing sessions ahead!
Everything you would want from a mail…
Everything you would want from a mail order provider. I even had an issue with an item and they promptly made it right. Super attentive and available. Won my future business.
February 12, 2026
Reply from Redwood Outdoors
Thank you for the kind words! We're thrilled to hear that your experience met everything you’d hope for from an online provider. While we always aim for everything to arrive perfectly, we’re glad our team was able to quickly make things right when an issue came up. Your support means a lot to us, and we truly appreciate the opportunity to earn your future business. Enjoy your Redwood Outdoors setup!
The sauna is awesome
The sauna is awesome, I love the wireless heating the panorama window. This isn't just practical for being a sauna its a statement piece.
March 19, 2025
Unprompted review
Reply from Redwood Outdoors
Thank you so much for sharing this! We're thrilled to hear that you're enjoying your sauna. The wireless heating and panoramic window really do make it both a relaxing experience and a beautiful statement piece. We're grateful you chose Redwood Outdoors and hope you enjoy many incredible sauna sessions ahead!
Cold plunge is of excellent…
Cold plunge is of excellent construction.
Great wood. Shipping was quick and well coordinated.
Customer Service was excellent, I had question during and after set up and they responded quickly.
Looking to add a Sauna soon.
February 11, 2026
Reply from Redwood Outdoors
Thank you for the wonderful feedback! We're so glad to hear that you're enjoying your cold plunge and that everything from construction quality to shipping and setup support met your expectations. Our team works hard to make the process smooth from start to finish, so it's great to hear that reflected in your experience. We’d love to help you add a sauna when the time comes — and we’ll be here whenever you're ready!
Reply from Redwood Outdoors
Thank you for your kind words! We're glad to hear you had a great experience with both our team and your product. Wishing you many relaxing sauna sessions ahead.
Reply from Redwood Outdoors
Thank you so much! We’re thrilled to hear you had a fantastic experience with our customer service. We truly appreciate your support.
5 stars!
We've had such a positive experience with Redwood Outdoors from start to finish. Our sauna and cold plunge are such a high quality product and the support team really goes above and beyond.
January 1, 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for sharing this! We’re thrilled to hear your experience with Redwood Outdoors has been positive from start to finish. It’s wonderful to know you’re enjoying both your sauna and cold plunge, and that our support team was able to go above and beyond. We truly appreciate your trust and support!
Barrel sauna: not happy with service and quality
I purchased a 6 person wide barrel sauna about 6 months ago. The company doesn't offer assembly service and says that assembling it is straightforward, which in my opinion is not accurate. It takes approximately 1.5 working days for two people to build it (also considering the roof tiles). After assembling it, I realized that there was a gap between the glass door and the frame, due to the door hinges being placed slightly too far from the frame (note: the door hinges come pre-installed to the frame, so this is not an assembly issue). When I called the customer support, they didn't offer to send anyone because they don't offer that service at all. All they can do it is sending me a $200 refund (note: I paid over 10K for sauna and heater). The repair eventually costed me $850, so the difference had to come out of my pocket.
In addition, the quality of the wood is rather mediocre and it's already started to splinter in several places.
Overall, this product and the service are not worth the money, and I wouldn't recommend.
August 22, 2025
Reply from Redwood Outdoors
Thank you for sharing your experience. We’re sorry to hear the process felt frustrating after such a significant investment.
Your sauna should be reaching 175–190°F at head level within 60–75 minutes of continuous heating, and we’d welcome the opportunity to reconnect directly to ensure everything is performing as intended.
Our goal is always a fully functioning sauna and a great long-term ownership experience. Please feel free to reach out so we can help.
Great customer service
Great customer service! Only glitch was our heater safety frame didn’t arrive until 2 weeks after the sauna was installed.
January 9, 2026
Reply from Redwood Outdoors
Thank you so much for sharing this. We’re glad our team provided great support, and we appreciate your patience while the heater safety frame arrived. We hope you’re enjoying many relaxing sessions ahead!
Joe was great
Joe was great! Took care of my needs and sent me a follow up email immediately.
February 9, 2026
Unprompted review
Reply from Redwood Outdoors
Thank you for the kind words! We’re so glad Joe was able to take care of your needs and follow up promptly. We’ll be sure to pass along your feedback — he’ll truly appreciate it!
I have reached out multiple times with…
I have reached out multiple times with questions and have always received a prompt detailed response that thoroughly answers my question and/or solves my issue.
February 11, 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for sharing this! We’re glad to hear our team has been able to provide prompt, detailed responses whenever you’ve reached out. Consistency and clarity are important to us, and we truly appreciate your continued trust and support.
very responsive and they stand behind…
very responsive and they stand behind their product, customer satisfaction is the main goal.
January 8, 2026
Reply from Redwood Outdoors
Thank you so much for your kind words. We truly strive to be responsive and stand behind our products, so it means a lot to hear that reflected in your experience. Customer satisfaction is always our priority — we appreciate your support!
Very impressed with the entire process
Very impressed with the entire process. Great communication prior to purchasing, quick shipping. Most importantly, easy to follow instructions in both paper and video form. The sauna is awesome. Couldn’t be happier.
January 15, 2026
Reply from Redwood Outdoors
Thank you so much for sharing this! We’re thrilled to hear the entire process — from pre-purchase communication to shipping and installation — met your expectations. We work hard to make both our written and video instructions easy to follow, so it’s great to know that made a difference. Enjoy your sauna — we’re so glad you couldn’t be happier!
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