sold fake chanel bag for $1800 and didnt want to accept return i have sent it to 3 authentication service all deem fake and they still stand on their own authentication without 3rd party service authe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tagging on to Jenny T's review. I also just realised my credits were gone suddenly. Emailed no response. Fortunately WhatsApp yes but guess what... they replied that they sent out email to all members... See more
I have been selling on Reebonz since many years, still got $4000+ credit on my account to spend that will be expired very soon. This Im afraid will be lost forever since Reebons stop accepting o... See more
They owed us 3 bags payment and have been delayed for 12 months. Sending them numerous emails this past weeks without any response, it's a real bad experience and we have finally decided to launch a p... See more
Company details
Information provided by various external sources
Reebonz makes luxury accessible by giving you what you desire! Shop, sell or access various boutiques across the world, all in one place.
Contact info
Unit 8, 888 Bourke Street, 2017, Zetland, United States
- 02 9319 0473
- conciergeau@reebonz.com
- reebonz.com/au
1.1
Bad
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Very bad experience
Very bad experience. Took more than 2 weeks and until today not only still haven't get the handbag that i ordered since 1st June, my credit card was double charged twice and they still haven't refund payment to me. Getting worried now whether this website is legitimate and definitely no more next time. Pray hard that i will get refund and my handbag
June 20, 2020
Unprompted review
Frauds
If I could give zero stars I would. Purchased a bag from them off eBay. It arrived not as described so I proceeded with a return. They were unresponsive so I had to open a case against them. They finally agreed to a return and provided me a return shipping label via FedEx. I dropped the bag off and they refunded my money for the bag once it was received. Here we are 2 months later and I received a $440.00 bill from FedEx. Apparently once they received the bag back, they called FedEx and changed billing to sender. I technically became the sender when they provided me with a shipping label. In addition according to FedEx, they have a large outstanding balance and have since deleted their entire account. Because FedEx can’t reach them they are now coming after all of us customers who had returns for the money owed to them. I have tried to reach them via eBay and email with no response. This is fraudulent and all should be aware.
June 8, 2020
Unprompted review
This is my go to shop and will always…
This is my go to shop and will always buy at this store. My family loves this too! They're fast and have great customer service!
May 23, 2020
Unprompted review
I have ordered bags from Reebonz since…
I have ordered bags from Reebonz since 2016. The delivery is always fast (3-5 days.) Packaging is great!!! Lately however, I have noticed that prices for pre loved bags cost more than the retail price which I don't really understand.
May 18, 2020
Unprompted review
Never buy in this website anymore
Never buy in this website anymore. I sent so many request question to customer services and nothing come back! Worst services. Spent so much money on the bag and never got any answer from them...
May 17, 2020
Unprompted review
They were super quick
They were super quick! I ordered Sunday evening and received it Wednesday at noon! And I live in Switzerland! Bag looks amazing and as described. It was nicely packed and the belt inside wrapped.
Very good experience!
May 6, 2020
Unprompted review
I was a bit apprehensive
I was a bit apprehensive. There was a double authentication and a phone call to the bank - I called Rebonz in Singapore for information and follow up on my order. They answered the call quickly and when I called back the same guy answered. My purchase came in half the time. I would definitely use them again.
March 17, 2020
Unprompted review
very bad experience
very bad experience, kindly asked for a return, 2 days passed the date (7 days only)
not cooperative at all
definitely not recommend it
February 26, 2020
Unprompted review
Over priced now I no longer buy from them
I used to enjoy buying from Reebonz but now I found there prices has sky rocketed and you can actually buy them for a better price through the brands website
I can’t understand why the prices are so much more
Sadly I haven’t bought again it’s not worth it if you like something just check because 9 times out of 10 you can get it cheaper elsewhere
February 14, 2020
Unprompted review
Burberry Brit Grainy Canvas Bay
Bag looked close to new, very good condition (I bought a pre-owned Burberry Brit Grainy Canvas Bag). First time buying a pre-owned bag, was a bit hesitant but very impressed and happy with my purchase.
January 31, 2020
Unprompted review
Reply from Reebonz
Dear Felicia, Good day to you and appreciate that you have taken the time to write this feedback. Hope you like the piece you purchased from us. We are glad that you have a great experience with Reebonz and hope to serve you better in the future. Thank you and have a lovely day ahead.
Rip off merchants
I used to buy a lot of stuff from Reebonz especially new handbags. I would tell my friends how great the app is & have given great reviews in the past but now I don’t bother anymore as they have totally lost their way!!! They are RIP OFF MERCHANTS!!!! Firstly they think their customers are morons as they charge inflated prices for used handbags on obviously European & Korean merchandise. They lead you to believe they’re giving you a 18% discount but when you take it off the final price you think hang on that’s not right, I could buy a new handbag for that price! I’d rather go with My Theresa, or Far Fetch. I’ve had a $70 credit now on my account which I’ve tried to use but with the overinflated prices particularly on USED products I’d rather lose it than be ripped a good one by Reebonz! You’ve
lost a customer Reebonz, well done!
January 20, 2020
Unprompted review
Reply from Reebonz
Dear Patricia Good day to you from Reebonz and thank you for your feedback. We can help to clarify the prices published by our overseas merchants. Do drop us an email at concierge@reebonz.com and we are then glad to help you with your inquiries and clear your doubts.
If there are any unsatisfactory concerns about the products you receive, let us know your order number as well.
Thank you.
Horrible shopping experience.
The product I received is not as described and has scratch as well. More the return process is really hard to follow and it took me 6 days to find out that easier way is to bring it back to the shop.
January 16, 2020
Unprompted review
Reply from Reebonz
Dear Huifen, Good day to you from Reebonz. We understand that you were having some difficulty in submitting the return process as well as the dissatisfactory for the item that you have received. We will share your feedback with our Merchant Team about the product. While for the return process or any other inquiries that you have, you can always send an email to our conciergeau@reebonz.com or WhatsApp us at +61 481 977 262. We will strive our best to serve you better. We appreciate that you have taken the time to share your feedback with us and thank you for your continued support with Reebonz.
I made several attempts to contact the…
I made several attempts to contact the customer service about the status of my order ORDER #11058243 and tried to call many times. The status shows that the messages were read and that the recipient was online but still did not respond.
January 13, 2020
Unprompted review
Reply from Reebonz
Dear Sara Good day to you from Reebonz. We understand you have sent in an inquiry to our Hong Kong concierge WhatsApp service and rest assured we will attend to your messages as soon as possible. Thank you for your continued patience and support.
Very impressed with Reebonz
Very impressed with Reebonz. I have ordered three items over the last 12months - each has been “as described” and arrived quickly and efficiently.
January 7, 2020
Unprompted review
Reply from Reebonz
Dear Customer,
Good day to you from Reebonz.
Glad to hear this from you and hope you like the piece you purchased from us.
Thanks for your comment and we appreciate your feedback.
Fast order fulfillment and excellent…
Fast order fulfillment and excellent quality. Shipping arrived 5 days before the earliest ETA provided.
January 7, 2020
Unprompted review
Reply from Reebonz
Dear Customer,
Good day to you from Reebonz.
Glad to hear this from you and hope you like the piece you purchased from us.
Thanks for your comment and we appreciate your feedback.
The initial authentication process was…
The initial authentication process was very cumbersome and time consuming.
January 5, 2020
Unprompted review
Reply from Reebonz
Hi, Good day to you from Reebonz. Reebonz takes pride in its reputation for providing quality products at affordable prices. We would like to assure you that all items featured on our website are 100% authentic. Reebonz has zero-tolerance on counterfeit items. Please email to us your concerns on the purchased bag concierge@reebonz.com with your order number. We are more than glad to clarify the concerns you had. Thank you.
Reply from Reebonz
Hi Good day to you from Reebonz. Glad to hear this! Thank you for your support.
My order came before the delivery date
My order came before the delivery date. The packing was beautiful and i did not have to pay customs or delivery charges.
December 25, 2019
Unprompted review
Reply from Reebonz
Hi Good day to you from Reebonz. Yes Reebonz bears all the customs and delivery charges. Thank you for your support.
Great experience
Great experience, product true to description, fast delivery. Couldn't have asked for an easier purchase of a pre-loved bag.
December 24, 2019
Unprompted review
Reply from Reebonz
Hi Good day to you from Reebonz. Glad to hear this pleasant transaction from you! Thank you for your support.
Great company selling authentic…
Great company selling authentic products.
December 24, 2019
Unprompted review
Reply from Reebonz
Hi Good day to you from Reebonz. Glad to hear this! Thank you for your support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.