Reeds Rains Reviews 

2,477
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and knowledgeable, making every interaction pleasant and productive. People note that the overall service is remarkably efficient, with dedicated teams keeping buyers and sellers well informed at every single stage from initial viewings to final completion. However, some people mentioned experiencing poor communication, slow response times, and ongoing difficulties regarding administrative matters, property management, and maintenance issues. Some reviewers were not happy with the lettings service, noting that they felt completely unsupported and left to handle problems on their own after moving in.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely friendly,... See more

Service

Reviewers highlight positive aspects of service, praising the professional and efficient support provided... See more

Customer service

Consumers find customer service to be positive, highlighting helpful and professional staff who communicate... See more

Response time

Customers consistently note ambiguous experiences with response time, highlighting a split in communication... See more

Customer communications

Clients share ambiguous opinions on contact, as experiences with communication vary greatly. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Various estate agents valued my house lower and 1 warned me about going with reedrains. Mel not only achieved me over the asking price, but also sold my propery in 2 days with 4-5 offers... See more

Company replied

Rated 5 out of 5 stars

Amazing work by Martin and team at Ballyhackamore on the sale of my daughter's apartment in Belfast. Constant chasing of solicitors and paperwork, without this the whole transaction would have taken t... See more

Rated 5 out of 5 stars

I cannot fault the service from Hazel grove branch the team are extremely helpful.Keep me posted all the time nothing is too much trouble . They answer the phones which many estate agents don’t in m... See more

Rated 5 out of 5 stars

We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of th... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Reeds Rains Estate Agents has been helping people move home since 1868, making us one of the UK’s most established and trusted property experts. With branches across England, Wales and Northern Ireland. Independently owned, with expert local teams helping buyers, sellers, landlords and tenants navigate the property market with confidence. Whether you're looking to buy your first home, sell a property, let out a rental, or find a place to rent, our experienced teams are here to make the process as straightforward and stress-free as possible. We pride ourselves on delivering clear communication, honest advice, and a personalised service tailored to your needs. We also provide access to mortgage advice, home surveys, insurance, and financial services, everything you need under one roof. From city apartments to country cottages, we treat every property with care and attention and focus on getting our job done.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(2,477)

415 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good professional service and a…

Very good professional service and a friendly team which made our buying and selling process very simple. The photos they took of the house were excellent quality which helped generate a strong interest in the property.

August 26, 2026
Rated 5 out of 5 stars

I Bought my house from Reede rains some…

I Bought my house from Reede rains some time ago and was made very easy for me the staff were great i have now just sold my house with Reeds Rains and the sales guy David adviesd me on the best way to re sell and everything went soso well i would recomend this estate agent a 10 out of 10 very pleased with there service many thanks Paul

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Reeds Rains staff members have been…

Reeds Rains staff members have been friendly and helpful during our telephone conversations and visits to their office. We have been given valuable information about getting our house ready for viewing.
Roy Sermon is particularly helpful and is punctual with the appointments. We appreciate his professionalism.

August 12, 2026
Rated 5 out of 5 stars

I cannot fault the service from Hazel…

I cannot fault the service from Hazel grove branch the team are extremely helpful.Keep me posted all the time nothing is too much trouble .
They answer the phones which many estate agents don’t in my experience they respond to emails in good time I can not praise them enough.
Great Team

August 19, 2026
Rated 5 out of 5 stars

Quality Agents

Great communication before and after sale of our property. Great marketing and results in finding buyers. Going beyond the norm of what one expects of Estate Agents

August 19, 2026
Rated 5 out of 5 stars

Exceeded my expectations …

I originally put off putting the house up for sale as it all seemed too daunting after 19 years in same house. However the service I’ve received from Reeds Rains surpassed my expectations, from the initial valuation through to the house being sold…within 3 weeks! Great communication from Karen, Alex & Molly, thank you. Great job

August 19, 2026
Rated 5 out of 5 stars

Wonderful service

Wonderful service, I also used them as my letting company previously.
Very professional and explained everything to me, kept on top of the chain and also kept me informed all the way through the process.
Also kept my solicitor informed
Excellent customer service nothing was to much trouble.
Recommendations to all staff.

July 26, 2026
Rated 3 out of 5 stars

Poor communication with the builders of…

Poor communication with the builders of the new build Rains and myself.
All decisions regarding choice of colours design and installation of items were made verbally. When visiting the site and speaking to the site foreman I found that some of my decisions did not agree with his instructions I think their should be an information pack with choice of colours etc to be seen before being installed . You don't go into a carpet shop and buy a carpet with out seeing the pattern or colour .Same with the choice of kitchen doors and worktops.

August 17, 2026

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