Reeds Rains Reviews 

2,423
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to assist them. The service provided is frequently described as excellent, with many appreciating the professional and efficient approach to property sales and purchases. Reviewers highlight the exceptional customer service, noting that they were kept informed at every stage and received valuable advice. However, some customers also noted issues with communication, experiencing long waits for callbacks or responses to emails. A few other people also felt that the service was unprofessional, citing instances of poor attention to detail and a lack of diligence. There were also mentions of inconsistent staff and difficulties in reaching someone with logical answers.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers praising proactive and helpful... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Various estate agents valued my house lower and 1 warned me about going with reedrains. Mel not only achieved me over the asking price, but also sold my propery in 2 days with 4-5 offers... See more

Company replied

Rated 5 out of 5 stars

The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

Excellent service from a very experienced team. Nothing has been too much trouble and the help they have given us has been superb. We are being kept informed on the sale of the property and what is... See more

Rated 5 out of 5 stars

Have used Reeds Rains Sale twice for house sales. 4 years ago, they sold our 3 bed semi in Sale. COVID times. Around 15 viewings. Excellent price negotiated by Mandy Rothwell. Straightforward sale.... See more


Company details

  1. Real Estate Agents

Written by the company

Reeds Rains Estate Agents has been helping people move home since 1868, making us one of the UK’s most established and trusted property experts. With branches across England, Wales and Northern Ireland. Independently owned, with expert local teams helping buyers, sellers, landlords and tenants navigate the property market with confidence. Whether you're looking to buy your first home, sell a property, let out a rental, or find a place to rent, our experienced teams are here to make the process as straightforward and stress-free as possible. We pride ourselves on delivering clear communication, honest advice, and a personalised service tailored to your needs. We also provide access to mortgage advice, home surveys, insurance, and financial services, everything you need under one roof. From city apartments to country cottages, we treat every property with care and attention and focus on getting our job done.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(2,423)

389 reviews in the last 12 months

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Rated 5 out of 5 stars

Staff at Reeds and Rains Rhyl…


All staff at Reeds and Rains are helpful and professional. Tom Brown is really good in his communication and the team Leah and Nia have been supportive and the team have kept me updated thought out the process. Great team in Rhyl

June 24, 2026
Rated 5 out of 5 stars

Couldn't ask for more!

The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeable. Very highly recommended!

June 24, 2026
Reeds Rains logo

Reply from Reeds Rains

Thank you so much for your kind words and recommendation Adam. We're delighted to hear that both your buying and selling experiences with us were exceptional. Providing helpful, friendly, and knowledgeable service is what we strive for, so it's wonderful to know the team was able to support you throughout your property journey. We truly appreciate your trust in Reeds Rains Acomb and wish you all the very best in your new home. If we can help again in the future, we'd be delighted to assist. Many Thanks Angie and the team at Acomb Branch.

Rated 5 out of 5 stars

Sale of a much loved family home.

All the staff that I spoke to were unfailingly polite, efficient and helpful. As the first person from Reeds Rains whom I met face to face, Miles Tarbox was an excellent representative for the company. His valuation of the property was accurate and although rather lower than I needed, Miles showed great sensitivity in managing my expectations and the difficult situation I found myself in of having to sell the family home to pay care fees, and needing to do so very quickly. The sales particulars, photographs, etc were produced quickly and to a high standard. I received regular updates by phone and email and felt very well informed about the progress of my sale throughout. I am so pleased that I chose Reeds Rains over other local agencies and would happily recommend them to other vendors.

June 24, 2026
Rated 5 out of 5 stars

Great communication

Great communication, Clear information, very polite and informative.

June 15, 2026
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Reply from Reeds Rains

We are so glad our communication was clear and informative for you.

Regards,
Reeds Rains

Rated 5 out of 5 stars

From the start of my selling/purchase…

From the start of my selling/purchase process Reeds Rains have been professional, efficient and courteous throughout.
The transactions are on-going and if I have a query they always answer any points I need to raise.

May 6, 2026
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Reply from Reeds Rains

We're so glad to hear about your positive experience with our team's professionalism and efficiency throughout your selling/purchase process. Thank you for your kind words!

Regards,
Reeds Rains

Rated 5 out of 5 stars

Delighted with sale support

I’ve used Reeds Rains for the sale of all my houses over the years, and always had great service. Andy was brilliant with the valuation and market-ready process and Carole did brilliantly with the viewing.

June 24, 2026
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Reply from Reeds Rains

We're so happy to hear about your consistently great experiences with us over the years. We truly appreciate your kind words about our team.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Friendly though professional staff

Friendly though professional staff. Always ready to listen to any queries.

June 24, 2026
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Reply from Reeds Rains

We're glad you enjoyed your experience. We appreciate your kind words about our staff.

Regards,
Reeds Rains

Rated 5 out of 5 stars

The whole process has been very easy…

The whole process has been very easy and Emily has been a delight to deal with

June 24, 2026
Reeds Rains logo

Reply from Reeds Rains

We're so glad the process was easy and pleasant for you. We appreciate your kind words!

Regards,
Reeds Rains

Rated 5 out of 5 stars

Amazing team from start to finish

Amazing team from start to finish. Would definitely recommend. Tina and Adele especially Made the move a lot less stressful with their support . Thank you ☺️

June 22, 2026
Unprompted review
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Reply from Reeds Rains

We are so glad our team made your move less stressful. Thank you for your kind words and recommendation!

Regards,
Reeds Rains

Rated 1 out of 5 stars

holding my deposit for more than 2 months without reason. Extra charging for key delivery day!

very very unpleasent interraction, delaying the return of my deposit for no reason. Made me pay extra day of rent for making me return the keys in an office outside the city.... Now just holding my money without reason and kept telling me, we will sort it, we will sort it. Honestly I never heard of, or saw, a worse agent!!!

June 19, 2026
Unprompted review
Reeds Rains logo

Reply from Reeds Rains

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.

To clarify, the tenancy agreement requires keys to be returned to our branch at the end of the tenancy. When the keys were not returned on the agreed date, a member of our team contacted you to explain that rent would continue to accrue until the keys were received. We appreciate that this may have been frustrating; however, this is standard procedure and was not applied differently in your case.

In relation to your deposit, we were awaiting instructions from the landlord as part of the end-of-tenancy process before releasing the funds. Unfortunately, the landlord was not responding to our requests. To avoid any further delay, we proceeded with the release of your deposit. We received the required details from you late on 17th June, and your deposit was processed this week.

We understand that waiting for the return of a deposit can be stressful, but we have to follow the appropriate processes to ensure that both parties, the landlord and the tenant, are given the opportunity to discuss any proposed deductions.

Kind regards,
The Reeds Rains team.

Rated 5 out of 5 stars

Really quick sale

Really quick sale. Valuation spot on. We were kept informed throughout the process. Steve well informed of current market conditions in the area. Matt amenable and friendly. Adele did lots of chasing on our behalf. No complaints from us.

June 16, 2026
Unprompted review
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Reply from Reeds Rains

Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with the valuation and the smooth sale process. Keeping our clients informed every step of the way is very important to us, so it’s great to know that came through. I’ll be sure to pass your kind comments on to the team. Thanks again for trusting us, and we wish you all the best for the future!”

Rated 5 out of 5 stars

Reeds Rains Blackpool Emily McNeill

Reeds Rains Blackpool

I would highly recommend Emily McNeill at Reeds Rains Estate Agents.

Emily has helped me enormously with both the letting and sale of my flat, and throughout the entire process she has been professional, thorough, and exceptionally supportive. She consistently went above and beyond what was expected of her, happily assisting with forms, paperwork, and gathering information, even when it wasn’t strictly part of her role.

Her customer service skills are outstanding, and she combines these with excellent negotiation skills and a wealth of knowledge about the property market. No question was ever too much trouble, and she was always approachable, responsive, and willing to help.

Emily’s expertise, dedication, and genuine commitment to her clients made what could have been a stressful process feel much more manageable. I am incredibly grateful for all her hard work and support.

Thank you so much, Emily. Your help has been invaluable.

June 19, 2026
Unprompted review
Reeds Rains logo

Reply from Reeds Rains

We are so pleased to hear about your exceptional experience with our team member. It is wonderful to know that their dedication and support made a significant difference for you throughout the process. We truly appreciate your kind words and recommendation.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Was kept up to date with the process

Was kept up to date with the process. Email about every viewing and progress.
Thank for everything

June 3, 2026
Reeds Rains logo

Reply from Reeds Rains

We're so glad we kept you informed throughout the process. Thank you for your kind words!

Regards,
Reeds Rains

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