Reeds Rains Reviews 

2,423
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to assist them. The service provided is frequently described as excellent, with many appreciating the constant updates and clear communication throughout the process. Reviewers highlight the professionalism and supportive approach of the customer service team, making stressful situations much easier to navigate. However, some customers experienced significant dissatisfaction with communication and response times, citing a lack of callbacks and unanswered emails. A few other people also felt that the service was unprofessional, with instances of delays, poor attention to detail, and issues with managing rental properties.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent and professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the process was easy and... See more

Customer communications

Users describe ambiguous interactions with contact, with many reviewers reporting a significant lack of... See more

Response time

Consumers find response times to be ambiguous, with many reviewers praising the swift and helpful responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Various estate agents valued my house lower and 1 warned me about going with reedrains. Mel not only achieved me over the asking price, but also sold my propery in 2 days with 4-5 offers... See more

Company replied

Rated 5 out of 5 stars

The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

Have used Reeds Rains Sale twice for house sales. 4 years ago, they sold our 3 bed semi in Sale. COVID times. Around 15 viewings. Excellent price negotiated by Mandy Rothwell. Straightforward sale.... See more

Rated 5 out of 5 stars

Our experience with Reed Rains was absolutely amazing. From the start the Staff where extremely helpful and understanding. We where kept updated every step of the way from viewings to offers and fee... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Reeds Rains Estate Agents has been helping people move home since 1868, making us one of the UK’s most established and trusted property experts. With branches across England, Wales and Northern Ireland. Independently owned, with expert local teams helping buyers, sellers, landlords and tenants navigate the property market with confidence. Whether you're looking to buy your first home, sell a property, let out a rental, or find a place to rent, our experienced teams are here to make the process as straightforward and stress-free as possible. We pride ourselves on delivering clear communication, honest advice, and a personalised service tailored to your needs. We also provide access to mortgage advice, home surveys, insurance, and financial services, everything you need under one roof. From city apartments to country cottages, we treat every property with care and attention and focus on getting our job done.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,423)

389 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Barry was very friendly and…

Barry was very friendly and communicated well throughout the process

May 5, 2026
Reeds Rains logo

Reply from Reeds Rains

We're so glad to hear about your positive experience and communication. Thank you for your kind words!

Regards,
Reeds Rains

Rated 5 out of 5 stars

Very helpful and friendly agency with a…

Very helpful and friendly agency with a very good knowledge of Rye.

May 2, 2026
Reeds Rains logo

Reply from Reeds Rains

We're so pleased to hear that you found our team helpful and friendly, and that our knowledge of Rye helped make your experience a positive one. We really appreciate your feedback.

Rated 5 out of 5 stars

Highly recommend

I used Reeds Rains initially to manage a rental and then to sell the property. I highly recommend them. They are professional but welcoming, nothing is ever too much. They always kept me in the loop, even during a difficult sale, going out of there way to keep me up to date with everything. I’d like to thank Adele in particular.

May 22, 2026
Unprompted review
Reeds Rains logo

Reply from Reeds Rains

We are so pleased to hear of your positive experience with us. We always aim to keep clients informed, especially during challenging sales. Your kind words are truly appreciated.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Highly recommend Reed Rains Kennington

We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of the process and gave good advice when needed.

May 1, 2026
Reeds Rains logo

Reply from Reeds Rains

We are so glad we could support you through selling your mother's house. It means a lot to know our communication and advice were helpful. Thank you for your kind words.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Reeds rains have been excellent…

Reeds rains have been excellent throughout this process of buying my property, very understanding and patient especially when I needed to see the property 3 times before making an offer, if I ever sell this property I will definitely 100% use reeds rains….
Would like to thank Adele Searle especially, she has been excellent and very helpful throughout this experience

May 22, 2026
Unprompted review
Reeds Rains logo

Reply from Reeds Rains

We are so pleased to hear about your excellent experience with us, especially the patience and understanding you received. We truly appreciate your kind words and look forward to assisting you again in the future.

Regards,
Reeds Rains

Rated 5 out of 5 stars

House sold with the first viewing.

House sold with the first viewing.
Really nice guys who came out and very helpful staff in the office

May 1, 2026
Reeds Rains logo

Reply from Reeds Rains

We are so happy to hear your house sold quickly and that our team was helpful. Thank you for your kind words!

Regards,
Reeds Rains

Rated 5 out of 5 stars

Reeds Rains in Yardley is an excellent…

Reeds Rains in Yardley is an excellent company to deal with. Viewings are conducted without any rush. The staff are really polite and answered all questions. The agents really made the buying process very pleasant. A big thank you to the whole team at Reeds Rains Yardley.

May 19, 2026
Unprompted review
Reeds Rains logo

Reply from Reeds Rains

We are so pleased to hear about your positive experience with us. It's wonderful that our team made your buying process pleasant and answered all your questions. Thank you for your kind words!

Regards,
Reeds Rains

Rated 5 out of 5 stars

The only estate agent with a personal touch!

Out of several estate agents contacted Reeds Rains were the only agent to contact me personally and at a time that suited me as I am not a UK resident.
I have no hesitation in recommending them!

April 25, 2026
Reeds Rains logo

Reply from Reeds Rains

We're so glad we could accommodate your schedule and provide personal contact. Thank you for your kind recommendation!

Regards,
Reeds Rains

Rated 2 out of 5 stars

Reeds rain.

Reeds rain.. cowboy company that cannot be trusted. Very quick to make things happen when it suits them yet takes incredible amount of time getting through and dealing with issues. One thing after another.. blame landlord or blame letting agency for being slow? Boiler been out several months, once it was ‘fixed’ after returning 3 times to resolve the issue it then turned into a fire hazard and the best they can do is constantly delay it and avoid the matter. Everyday since I have moved into this apartment has caused me nothing but problems, problems they should’ve dealt with prior to moving in.. forcing me to deal with it and go out my way costing me my time, job and peace. Would not recommend. Lucky I still have a roof over my head for 2 stars.

May 16, 2026
Unprompted review
Reeds Rains logo

Reply from Reeds Rains

Dear sir, I am so sorry to read your review - it is never our intention to give our customers anything other than an excellent customer experience and I am sorry you have felt this was not the case for you this time.

If you would like to discuss this further, please email me at nicola.coleman@reedsrains.co.uk

Kind Regards,
Nicola

Rated 5 out of 5 stars

Highly Recommend, great and supportive

My experience has been great with Reeds Rains, from first speaking and organising things with Andy, to Roy carrying out viewings, and Kathleen and the team helping me through the selling process. Highly recommend Reeds Rains.

May 1, 2026
Reeds Rains logo

Reply from Reeds Rains

We are so glad to hear you had such a positive experience with us. We truly appreciate your high recommendation and kind words.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Property selling

Property selling - Pro-active attitude, weekly updates, ready to assist with tasks over and above just marketing and finding a buyer. You get more than expected from these Estate Agents

May 11, 2026
Reeds Rains logo

Reply from Reeds Rains

We're so glad to hear about your positive experience with our proactive approach and dedicated service. Thank you for your kind words!

Regards,
Reeds Rains

Rated 5 out of 5 stars

Fantastic service

Extremely helpful and knowledgeable staff. I took their advice on a couple of issues and, as a result, sold my property quickly. Nothing is ever too much trouble. Great service.

April 16, 2026
Reeds Rains logo

Reply from Reeds Rains

We're so happy to hear our team's advice helped you sell your property quickly. Thank you for your kind words and for recognizing our great service!

Regards,
Reeds Rains

Rated 5 out of 5 stars

Brilliant service from Reeds Rains…

Brilliant service from Reeds Rains Selby. All staff really helpful and had a good understanding of what I was looking for in my next home.

May 11, 2026
Reeds Rains logo

Reply from Reeds Rains

We are so pleased to hear about your positive experience with our team. Thank you for your kind words!

Regards,
Reeds Rains

Rated 5 out of 5 stars

Great Service.

All the work that we needed to do was taken in hand and we had help all through the sales process, Luke and his fellow colleagues were great and I cannot thank them enough for working with what could be said as vulnerable people.

May 14, 2026
Reeds Rains logo

Reply from Reeds Rains

We are so glad to hear that our team provided such great support throughout your sales process. Your kind words mean a lot to us.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Hedgerows road Leyland, early days

still early days ,but at the moment. I will pass comment after full process has been completed.
Staff - very good
service very good
customer communications very good and timely

May 14, 2026
Reeds Rains logo

Reply from Reeds Rains

We're happy to hear you've had a positive experience with our staff, service, and communications so far. We look forward to your full feedback!

Regards,
Reeds Rains

Rated 5 out of 5 stars

Fantastic company

Fantastic company, always ready to provide good advise , would seriously recommend them to all my friends and family.

May 14, 2026
Reeds Rains logo

Reply from Reeds Rains

We're so glad you had such a positive experience with us and appreciate your kind words!

Regards,
Reeds Rains

Rated 5 out of 5 stars

Not a bad experience overall.

Property well presented when advertised. Lots of viewings organised. Had two failed offers, for genuine reasons, but final and successful offer pushed through relatively quickly. Thanks to staff, particularly Andrea, Abbie and Sue, keeping us well informed at all times. Finally I think RR commissions compare well to competition.

May 11, 2026
Unprompted review
Reeds Rains logo

Reply from Reeds Rains

We are so pleased to hear about your positive experience with our team. It's wonderful to know that our communication and service met your expectations, and we appreciate your kind words about our commissions. Thank you for your feedback.

Regards,
Reeds Rains

Rated 1 out of 5 stars

Refusing to pay back my deposit

I moved out a property managed by the Catford branch 5 months ago and they are refusing to pay back my deposit. The amount is not disputed by either party. My tenancy ended in January and I gave them the required 1 month notice that I would not be renewing the contract and gave them the new tenants details. They say they cannot release my deposit until the new contract is signed. However, they have taken half a year(!) to do the required checks (PAT, fire etc) before they will release a contract. Communication has been awful, bounced around people and branches with no taking responsibility to resolve this. Often I was gave the wrong information or told I would be called back and never was, multiple emails ignored. I have now been through three stages of the complaint procedure with still no resolution so I've raised it with the Property Ombudsman. DO NOT USE THESE LETTING AGENTS IF YOU ARE A TENANT. No one at the company cares about your rights.

May 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look