Reeds Rains Reviews 

2,434
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, knowledgeable, and professional, making interactions pleasant and supportive. The service provided is often described as excellent, with many appreciating clear communication and being kept informed throughout their process. However, some people mentioned significant issues with communication, reporting a lack of replies to emails and calls, and feeling uninformed. A few other people also felt that customer service was unprofessional, experiencing delays and a lack of diligence, particularly concerning rental property management and maintenance issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the professional, friendly, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting outstanding and helpful... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with many expressing frustration over a lack of proactive... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Various estate agents valued my house lower and 1 warned me about going with reedrains. Mel not only achieved me over the asking price, but also sold my propery in 2 days with 4-5 offers... See more

Company replied

Rated 5 out of 5 stars

Amazing work by Martin and team at Ballyhackamore on the sale of my daughter's apartment in Belfast. Constant chasing of solicitors and paperwork, without this the whole transaction would have taken t... See more

Rated 5 out of 5 stars

The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

Have used Reeds Rains Sale twice for house sales. 4 years ago, they sold our 3 bed semi in Sale. COVID times. Around 15 viewings. Excellent price negotiated by Mandy Rothwell. Straightforward sale.... See more


Company details

  1. Real Estate Agents

Written by the company

Reeds Rains Estate Agents has been helping people move home since 1868, making us one of the UK’s most established and trusted property experts. With branches across England, Wales and Northern Ireland. Independently owned, with expert local teams helping buyers, sellers, landlords and tenants navigate the property market with confidence. Whether you're looking to buy your first home, sell a property, let out a rental, or find a place to rent, our experienced teams are here to make the process as straightforward and stress-free as possible. We pride ourselves on delivering clear communication, honest advice, and a personalised service tailored to your needs. We also provide access to mortgage advice, home surveys, insurance, and financial services, everything you need under one roof. From city apartments to country cottages, we treat every property with care and attention and focus on getting our job done.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(2,434)

401 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with Reeds Rains

Reeds Rains in Carrickfergus have been a great help in firstly managing our apartment as a rental, and now, helping us to sell it. They are always so professional and efficient and help to make what could be a stressful situation run smoothly.

March 5, 2026
Reeds Rains logo

Reply from Reeds Rains

We hope to be of service to you again in the future.
Best wishes,
Reeds Rains Carrickfergus

Rated 4 out of 5 stars

We felt in good hands

We felt at ease and happy to sell our property with Reeds Rains.
Communication was good.

March 5, 2026
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Reply from Reeds Rains

Thank you for your kind review. We’re really pleased to hear you felt at ease selling your property with us and that our communication met your expectations. We appreciate your feedback. All the best The Ossett Team :)

Rated 5 out of 5 stars

Laura provided an excellent service

Laura provided an excellent service. From the first contact she gave me many options, and once I chose my apartment she supported me throughout the entire process. She was always helpful and professional. I highly recommend her!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Staff were extremely helpful

Staff were extremely helpful . They kept me updated about the sale of the house through phone calls and emails. I am very satisfied with the service received through the Carrickfergus branch .

January 29, 2026
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Reply from Reeds Rains

Hi Michael, thank you so much for your positive comments about our Carrickfergus branch!

Rated 5 out of 5 stars

All the staff are very helpful and…

All the staff are very helpful and professional. I have been kept up to date with all the viewings. The presentation of my property was so goid

March 3, 2026
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Reply from Reeds Rains

Thank you so much for our 5 * review Sharon and for choosing Reeds Rains Eccleshall, as I know you had valuations conducted by other agents, I'm so pleased you have been happy with our service. Myself, Rhian and Madaline are over the moon we have helped you achieve your goal and wish you the very best for your new Chapter. Please feel free to let any friends or family know if you think we can assist them, we would be more than happy to help them too.

Rated 5 out of 5 stars

Great, trustworthy estate agents

Have used Reeds Rains Sale twice for house sales. 4 years ago, they sold our 3 bed semi in Sale. COVID times. Around 15 viewings. Excellent price negotiated by Mandy Rothwell. Straightforward sale.
Last November, they marketed my Mother's flat, also in Sale. They have just secured the full asking price.
Very happy with the service and recommend them.

March 3, 2026
Rated 5 out of 5 stars

Great and efficient service all round

Great and efficient service all round

March 3, 2026
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Reply from Reeds Rains

We are happy to hear that you had a great and efficient experience. Thank you for your positive feedback!

Regards,
Reeds Rains Hebburn.

Rated 1 out of 5 stars

Consider very carefully before choosing…

Consider very carefully before choosing to use this estate agent. Send a Rightmove message (which puts your status as a buyer, address, contact details) and be led a merry-go-round of calls to verify those details. Which the caller is not aware of. Despite them being on the enquiry...
I prefer the more professional, quicker, more efficient method of reading messages, responding, getting things done. Maybe you would prefer an agent who encourages people to view and bid on your property?

February 24, 2026
Unprompted review
Reeds Rains logo

Reply from Reeds Rains

We appreciate your feedback and are sorry to hear about the issues you experienced with our communication process. We aim for efficiency and apologise that our verification process caused frustration. We'll review our procedures to improve responsiveness. Thank you for bringing this to our attention.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Great choice

We went with them because the house we bought was advertised through them and honestly, it was the best decision.

They let us view the house several times, their response time to any questions was super quick, and they gave us a really solid sales strategy. We ended up selling our house in less than a week.

Ella and Madeleine were amazing, always attentive and helpful. We even had one of the viewings done by Phil, the branch director, which really shows how involved and committed the whole team is.

February 18, 2026
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Reply from Reeds Rains

We're happy to hear that your experience with us was so positive! It's great to know that our team's dedication and quick response time helped you sell your house quickly. We appreciate your feedback.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Helpful and informative.

Jess from the Pemberton branch provides help and advice to guide us through the stresses of the sales process. Professional and good communication.

February 25, 2026
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Reply from Reeds Rains

We're happy to hear that you felt supported during the sales process. It's great to know our communication helped reduce stress. Thank you for your feedback.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Very efficient

Very efficient! Great at communicating and friendly staff.

January 15, 2026
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Reply from Reeds Rains

We are happy to hear that you found our staff efficient and friendly. We appreciate your positive feedback and thank you for your time.

Regards,
Reeds Rains

Rated 5 out of 5 stars

Reeds Rains has been nothing but…

Reeds Rains has been nothing but professional from start to finish, Chris especially has been so helpful, friendly and easy to talk to. Would definitely recommend!

February 25, 2026
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Reply from Reeds Rains

We're happy to hear that the service you received was professional. We appreciate your kind words and that you found our team helpful and friendly. Thanks for recommending us!

Regards,
Reeds Rains

Rated 5 out of 5 stars

Professional ,transparent & very…

Professional ,transparent & very responsive to our questions

February 20, 2026
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Reply from Reeds Rains

We're happy to hear that our team provided professional, transparent, and responsive service. Thank you for your positive feedback!

Regards,
Reeds Rains

Rated 5 out of 5 stars

I cannot thank the team had Reeds Rains…

I cannot thank the team had Reeds Rains enough for their outstanding service, professionalism and exceptionally friendly and courteous management regarding the sale of my property. I wholeheartedly recommend their services to any potential seller - thank you.

February 25, 2026
Reeds Rains logo

Reply from Reeds Rains

We appreciate your kind words regarding our team's professionalism and service during your property sale. We are happy to hear that you had a positive experience and wholeheartedly recommend our services. Thank you for your feedback.

Regards,
Reeds Rains

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