Reeds Rains Reviews 

2,433
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, knowledgeable, and professional, making interactions pleasant and supportive. The service provided is often described as excellent, with many appreciating clear communication and being kept informed throughout their process. However, some people mentioned significant issues with communication, reporting a lack of replies to emails and calls, and feeling uninformed. A few other people also felt that customer service was unprofessional, experiencing delays and a lack of diligence, particularly concerning rental property management and maintenance issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the professional, friendly, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many reporting outstanding and helpful... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with many expressing frustration over a lack of proactive... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Various estate agents valued my house lower and 1 warned me about going with reedrains. Mel not only achieved me over the asking price, but also sold my propery in 2 days with 4-5 offers... See more

Company replied

Rated 5 out of 5 stars

Amazing work by Martin and team at Ballyhackamore on the sale of my daughter's apartment in Belfast. Constant chasing of solicitors and paperwork, without this the whole transaction would have taken t... See more

Rated 5 out of 5 stars

The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

Have used Reeds Rains Sale twice for house sales. 4 years ago, they sold our 3 bed semi in Sale. COVID times. Around 15 viewings. Excellent price negotiated by Mandy Rothwell. Straightforward sale.... See more


Company details

  1. Real Estate Agents

Written by the company

Reeds Rains Estate Agents has been helping people move home since 1868, making us one of the UK’s most established and trusted property experts. With branches across England, Wales and Northern Ireland. Independently owned, with expert local teams helping buyers, sellers, landlords and tenants navigate the property market with confidence. Whether you're looking to buy your first home, sell a property, let out a rental, or find a place to rent, our experienced teams are here to make the process as straightforward and stress-free as possible. We pride ourselves on delivering clear communication, honest advice, and a personalised service tailored to your needs. We also provide access to mortgage advice, home surveys, insurance, and financial services, everything you need under one roof. From city apartments to country cottages, we treat every property with care and attention and focus on getting our job done.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(2,433)

400 reviews in the last 12 months

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Rated 5 out of 5 stars

Dream Team at Ballyhackamore

Dream Team at Ballyhackamore. Martin, Fiona, Emily and Pat were invaluable in dealing with our sale and purchase. Not a straightforward experience but they absorbed most of the stress and made this process seamless for us. We can’t thank them enough - fantastic, friendly and very professional at all times.

April 22, 2026
Rated 1 out of 5 stars

I previously rented for 2 years through…

I previously rented for 2 years through Reeds Rains Hazel Grove. Reeds Rains fully managed the property on Deneside Crescent. There was a prolonged situation involving mould and disrepair. Ultimately I submitted a complaint to the property ombudsman about Reeds Rains’ poor communication, lack of urgency, lack of action and overall handling of the situation. These issues were consistent throughout and at all levels, up to the regional manager. The complaint was upheld and they did take responsibility in the end, but it took way too long and caused unnecessary stress. I also spoke with the previous tenant, who said they experienced damp and mould in the property and also raised concerns about Reeds Rains’ handling of the situation. In both cases, the landlords did not take responsibility. Disappointingly, after I vacated the property, Reeds Rains continued to advertise it for the landlords. Personally, I would never use any branch of Reeds Rains’ again because of my experience and I find their morals to be questionable at best.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful virtual tour and drone footage

We've just listed our house with Reeds Rains in Rye. We were almost certain which estate agent we were going to go for prior to the valuation but completely changed our minds by the end of our first meeting with Guy de Vyea. Detailed valuation, very clear communication and just an all round nice chap. When we were ready to list, he took photos and video including drone footage and we were blown away by the quality of what was put together. Everyone in our families that we've showed it to has said it is on par with Escape to the Country! Absolutely fantastic. Could not recommend more.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

The team at Reeds Rains really listened…

The team at Reeds Rains really listened and took on board all my thoughts, tailoring my journey to my needs, in a supportive and professional manner, keeping me informed at every stage.
The team did everything they said they would and really help guide me through the difficult process. Couldn’t have asked for more from them. Thank you all so much!

April 19, 2026
Rated 5 out of 5 stars

Looks like job done correctly

This review applies to Pontefract branch.
I bought a house offered by them.
I was very suspicious, as had an unpleasant experience with a different estate agency before, so had plenty of questions and been searching for any signs of being screwed over again.
They were professional and patient, explaining the reasons of their actions and supporting me throughout the process. Hopefully I won't discover anything wrong about the house, but so far - so good. Friendly team as well - definitely worth to give them a chance when you're looking to buy a property!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Debbie is great

Debbie was very helpful and professional when she did the valuation of the property’s she is currently selling 2 houses for myself.

March 17, 2026
Unprompted review
Reeds Rains logo

Reply from Reeds Rains

Thank you for your kind review. We're delighted Debbie was able to help and provide a professional valuation service. We really appreciate your trust in us with both properties and look forward to helping you achieve a successful sale. 🏡😊

Rated 5 out of 5 stars

Great service very efficient

Great service very efficient. Andrew was the estate agent I dealt with who is very helpful and thorough but I also dealt with Devon in the office who is great.

April 1, 2026
Rated 4 out of 5 stars

PROFESSIONALISM IN DEALING WITH A CUSTOMER

I previously wanted a property at a particular location and was not hearing anything from the owner through Reeds Rains. I then began to see Reeds Rains lacking professionalism in their dealings with a prospective buyer.

Now, it not like that anymore because I have really been treated with professionalism such as giving me updates along the process of buying. I was also given a brochure upon going to view a property .

March 24, 2026
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Reply from Reeds Rains

Dear Esther, Thank you for taking the time to write a review for us 💛 we are so pleased you are having a good experience buying through us, we are always here to help and support you throughout the process. Best wishes, from Team Chapel House 💞

Rated 5 out of 5 stars

Have been very helpful and very…

Have been very helpful and very professional and got the job done swiftly couldn’t be happier with the service we have received

March 12, 2026
Reeds Rains logo

Reply from Reeds Rains

Hi Shaun
We’re delighted to hear that you are happy with the service you received from our team. Providing a professional and efficient experience is always our goal, so it’s great to know we delivered for you. We really appreciate you taking the time to leave this review.

Rated 5 out of 5 stars

m the valuation of the house to the…

From the valuation of the house to the sale agreed Reeds Rains offered valuable advice and guidance.
I was kept extremely well informed of viewers and offers on the property.
I would like to thank Chris and Karen for their expertise and knowledge of the property market and making the selling process stress free.

March 31, 2026
Reeds Rains logo

Reply from Reeds Rains

Hello Claire, thank you; we appreciate your feedback!

Rated 5 out of 5 stars

Belfast Team at Reed Rain

The team at Reed Rain - Fiona and Alan have been very helpful with the process of seeking our new home. They came back to us quickly to answer questions, help us organising viewings at different sites to get the vision of our new home. They have been excellent! Thank you!

April 1, 2026
Reeds Rains logo

Reply from Reeds Rains

Hello Liam, thank you; we appreciate your feedback!

Rated 5 out of 5 stars

All the staff were fantastic

All the staff were fantastic. Will recommend to all my friends.

March 10, 2026
Reeds Rains logo

Reply from Reeds Rains

We’re delighted to hear you were happy with the service you received from Reeds Rains Reeds Rains Estate Agents Halifax. Providing a professional and reliable experience for our customers is very important to us, and your comments are greatly appreciated.

Rated 5 out of 5 stars

I find the team very helpful and…

I find the team very helpful and friendly. As this is the first time I have dealt with selling property, it’s reassuring to have people around to help.Thank you 😀

March 20, 2026
Reeds Rains logo

Reply from Reeds Rains

Dear Wendy, thank you for your kind review. 💖We are really enjoying working with you and it has been a pleasure to sell your lovely home. As always, we are here if you need us! Best wishes, from team Chapel House 💞

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